We stayed here for 5 nights and were completely dissatisfied with many issues concerning the room, the amenities and feel the hotel fell short of what anyone or any guest should expect for a 5 star rated hotel.
I messaged the hotel to request to speak with The Manager but never received a response.
The room was shabby, the area outside the room where there was a jacuzzi pool was unclean with scatterings of confetti obviously left by the previous occupant.
I made a coffee one day and the cups were still left in the room unclean when we left 3 days after making said coffee.
Breakfast was totally unsatisfactory
- food was cold and selections poor.
The hotel pool area was in a terrible state, broken decking around the pool, tables and chairs filthy.
Attached are some photographs of our room and the hotel’s amenities which prompted us to contact the Management.
We had a relaxing, happy, peaceful stay in the Courtyard Suite. We spent quite a fair bit of time soaking in our private jacuzzi which we thoroughly enjoyed. We also did a swim at the sky infinity pool which offers a spectacular view of Singapore Strait. The in-room service of seafood pasta and fish and chips which we ordered were promptly delivered in 15 minutes and the food is exceptionally delicious 🤤. The resort takes me back in time to the home of former British soldiers' quarters and is steeped in history.
Good hotel with a lot of glasses so sunshine can come to the building directly! However, even the root is glasses, they are very dusty, with leafs.
Room is bigger than hard rock hotel and outpost hotel that we stayed but the swimming pool is old and dirty and we don’t even wanna bother to use.
The bed is comfy but the room light button and tv control has some issues. Pretty too old
Great stay !!! Will def come back :) it was very relaxing !!! Will plan another one next month with entire family. The things to visit are the pool and spa. It would be amazing to have your own pool . Thanks
Had 3 days 2 nights staycation with my friends.
Overall we enjoyed the staycation. Breakfast was decent. Staff were polite too.
The villa was big, and the pool was nice too.
Just the wall paint was peeling off and there were quite number of insects as well (But understandable its due to rainy season).
If can refurbish the villa or the hotel abit more, this will be a perfect island getaway from the main land singapore