All You Need to Know About the Pool
at Amara Sanctuary Resort Sentosa
Full view
Pool & Beach (105)
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Guests1 room, 2 adults, 0 children
US$218
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US$299
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Expedia.comUS$299
Hotels.comUS$299
Trip.comUS$218
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Pool review highlights
... shabby, the area outside the room where there was a jacuzzi pool was unclean with scatterings of confetti obviously left by...
... thoroughly enjoyed. We also did a swim at the sky infinity pool which offers a spectacular view of Singapore Strait. The...
... rock hotel and outpost hotel that we stayed but the swimming pool is old and dirty and we don’t even wanna bother to use. ...
Most popular question about the pool
Is it recommended to have a birthday party for a 3 yrs old toddler at their one bedroom villa with pool?
How many ppl can accommodate in the villa?
Answer from James Lim
Jun 2019 |
Featured pool amenities
See all pool amenities (4)
Reviews that mention pool
Write a review+1
We stayed here for 5 nights and were completely dissatisfied with many issues concerning the room, the amenities and feel the hotel fell short of what anyone or any guest should expect for a 5 star rated hotel.
I messaged the hotel to request to speak with The Manager but never received a response.
The room was shabby, the area outside the room where there was a jacuzzi pool was unclean with scatterings of confetti obviously left by the previous occupant.
I made a coffee one day and the cups were still left in the room unclean when we left 3 days after making said coffee.
Breakfast was totally unsatisfactory
- food was cold and selections poor.
The hotel pool area was in a terrible state, broken decking around the pool, tables and chairs filthy.
Attached are some photographs of our room and the hotel’s amenities which prompted us to contact the Management.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 4 weeks ago
Dear H9956YIsarah, Thank you so much for taking the time to share feedback of your stay experience with us. First of all, I must apologise for the lacklustre experience. Please accept my sincere apologies for the inconvenience and discomfort you had experienced. I am truly disappointed and embarrassed to learn of your experience and that we did not present you with a welcoming stay and an impeccable room. Your feedback is important to us as it is essential for us to continually improve to provide our guests with a delightful and relaxing stay experience. Please rest assured that your feedback have been highlighted to the management and the respective team for their attention. I would like to assure you that we are looking into processes to improve the cleanliness standard and the condition of our property. Thank you once again for sharing your thoughts. I truly appreciate your patience with us, and I deeply regret the inconvenience caused. I hope this visit will not mar your impression of us, and we would be extremely grateful for another opportunity to present you a far better stay experience when you return in the future. Warm regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a relaxing, happy, peaceful stay in the Courtyard Suite. We spent quite a fair bit of time soaking in our private jacuzzi which we thoroughly enjoyed. We also did a swim at the sky infinity pool which offers a spectacular view of Singapore Strait. The in-room service of seafood pasta and fish and chips which we ordered were promptly delivered in 15 minutes and the food is exceptionally delicious 🤤. The resort takes me back in time to the home of former British soldiers' quarters and is steeped in history.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 5 weeks ago
Dear Picturque, We truly appreciate the time you have taken to write us a 5-star review on TripAdvisor. It is heartening to read that you had a relaxing and rejuvenating stay with us. My team and I are most pleased to learn that you enjoyed the in-room dining service and had a wonderful time immersing yourself in the rich heritage of our resort. Thank you so much for choosing Amara Sanctuary Resort Sentosa and we look forward to welcoming you back again with our warm hospitality. Kind regards, Marketing Communications Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel with a lot of glasses so sunshine can come to the building directly! However, even the root is glasses, they are very dusty, with leafs.
Room is bigger than hard rock hotel and outpost hotel that we stayed but the swimming pool is old and dirty and we don’t even wanna bother to use.
The bed is comfy but the room light button and tv control has some issues. Pretty too old
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Room Tip: Suggest to have some small renovation at least, fix the light button, tv control, swimming pool...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great stay !!! Will def come back :) it was very relaxing !!! Will plan another one next month with entire family. The things to visit are the pool and spa. It would be amazing to have your own pool . Thanks
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 11 Dec 2022
Dear 333mayap, Thank you so much for the 5-star review. My team and I are extremely delighted to learn that you had a wonderful stay with us and would love to return next month for another relaxing getaway. It is our pleasure serving you, and we look forward to welcoming you back again with our warm hospitality. Warm regards, Marketing Communication Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had 3 days 2 nights staycation with my friends.
Overall we enjoyed the staycation. Breakfast was decent. Staff were polite too.
The villa was big, and the pool was nice too.
Just the wall paint was peeling off and there were quite number of insects as well (But understandable its due to rainy season).
If can refurbish the villa or the hotel abit more, this will be a perfect island getaway from the main land singapore
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 18 Dec 2022
Dear Nareshkumar1987, Thank you so much for sharing your feedback. It is heartening to learn that our warm and attentive service have made you felt welcomed and at home. We have noted your comments on the condition of our room and please rest assured that regular maintenance are in place as we strive to present a seamless and pleasant stay experience for all of our guests. I hope this visit will not mar your impression of us, and we would be extremely grateful for another opportunity to present you a far better stay experience when you return in the future. Warm regards, Marketing Communications Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the pool
Answer from James Lim
Jun 2019 |
Better not seriously
Try other new hotel
Answer from A Tripadvisor Member
Jan 2018 |
Please refer to hotel management for your question.
Answer from PoojaKawatra
Jan 2018 |
You can always call the reception and ask for the buggy service. I have my mom with us and she cant walk much while we stayed in the 2 Br villa so that she doesn't have to climb any stairs also.
There is a shuttle bus from the resort with few stops and you can check with the reception as well.
Laundry service is available at request.
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