Paid 35sgd upgrade from club room to junior suite. Junior Suite enjoy club lounge service. 6pm evening cocktail, free lounge access. Free 2 laundry service. Free 2 movie dvd to rent. Free 2 airport lounge tickets. Free use of mobile with internet access. Free mini-bar (my was not replenished day 2). Free breakfast dine in at club lounge. Room +big room 39m2 compared to avg +good to have business seats instead of normal chair (wont look so LC) +room aircon is good +many lights in the room +bed have high back cushion +good window views +big pillows 4 of them +carpeted floor +handy phone. Fast internet -Junior suite no coffee machine, like royal plaza. -bed abit hard -limited channels. Only fox premium. No hbo. No cctv. -internet very bad -next room close door can hear -tissue box no replenish -tissue box should put as decorative instead of just an empty box -tv would be good to have a rotary base. No need tilt our heads -renovation ongoing -day 2 housekeeping failed to replenished minibar. Called and waited 20min. Failed to replenish potato chips -inconsistency. Some staff say check out 12pm. Some say 3pm. -laundry service policy. Only can get back laundry after checkout at 4pm.
Bathroom +Big window while using bath tub +water flow very fast. Noisy. +rainwater shower +metals very shiny +washing basin very deep +bathtub filled up within 2min +hot water comes very fast +bathtub good view +slippers +toothpaste toothbrush +shaver +strong hair dryer +2 toilet rows +hook to put things +long bath tub. 1.65m -no place to put mobile phone -no shaving small mirror -no place put shirt at the bath tub and standing shower area -should have one more center light . Too dark -toilet flush. From down to up. No water from up to down. -by default bathtub water should go to the bathtub instead of half tub half handheld -should have 2 sets of shower gel -label should be more clear for hot and cold water -no bidet . Disappointing
Lobby +classy +security. +3 lifts. Come fast +separate check in counter for club guests. But bellboy only tap card for us to level 11 for club guest to check in. In Shangri La Hotel, they would escort you to the club level.
Breakfast -below average for 4* hotel -humid -not much choices, no onion. -Omelette can have more ingredient. The egg looked and tasted very plain. -One type of curry. Prata not crispy. No miso soup -Porridge is plain. No chicken or seafood. No onions. Chicken sausage no pork. +salad in the fridge +Staff were quick to clear
Clubroom +ambience +staff friendly +twg tea -food nice to see, not nice to eat. -cocktail evening. Have small fries flying around the cakes pecans -evening cocktail lamb very hard to bite. Mostly fried food. Dim sum not nice. -1015pm no more food, only drinks
My personal review: Hotel Ground (Lobby, reception): 7.25 - Bellboy dont look enthusiastic to serve. Staff (Knowledge, helpful, friendly): 7.5 Room (Design layout, amenities, bed): 8.2 Bathroom (Water pressure, design): 8.5 Location (Surroundings, mall): 7.5 Breakfast (Ambiance, choice, taste): 5.76 Facilities: 7.0 - small swimming pool Price vs Quality: 6.0 Service: 7.0 Wifi: 8.0 Bonus: 0.0
Total: 67.01 /100
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Date of stay: February 2017Trip type: Travelled as a couple
Room Tip:junior suite comes with bath tub
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 9 Feb 2017
Dear ben10tan
Thank you for your very detailed review of your recent stay. I appreciate the feedback and I do apologise for the inconvenience caused with some of the areas.
The feedback allows us to review in detail the various aspects and we will certainly look to improve in the areas mentioned.
Thank you once again and I look forward to welcoming you back again for a better stay experience in future. Please do let me know directly at tanchiahui@fareast.com.sg when you next book with us.
Best regards Chia Hui
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Had a two week stay which was very enjoyable. The staff are brilliant and eager to please. Cocktails and drinks in the lounge from 6-8pm and refreshments which were more like a buffet experience the quality of the food and drinks was high. Comfortable room and free minibar. Brilliant laundry service 2 items free allowed with the Club package which is definitely worth it. Decent swimming pool and Jacuzzi. but no sun umbrellas. Location good near Bencoolen MRT around corner and Bras Basah also bus stops outside of hotel. Would recommend the Rendezvous and go for the Club which in the long run will be cheaper than spending money in hotel café. Eateries all around in street. We went to the Straits Café for breakfast but nothing like the impeccability of the Club, but more choice such as Asian food and omelettes cooked there for you. The choice is yours.
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Date of stay: April 2018Trip type: Travelled as a couple
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Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 7 May 2018
Dear Honesty183,
Thank you for your lovely review of Rendezvous Hotel Singapore and we are delighted to have extended our hospitality to you during your two week stay with us as well as received full marks from an esteemed Level 6 contributor.
We are delighted that you found good value in our Club accommodation and the facilities as well as benefits were to your liking. It is also assuring to note that the staff at the Club Lounge provided warm and attentive service. We have also received numerous good comments regarding our location and its proximity to the train station and local eateries around our vicinity - we are glad that it served you well too.
The Rendezvous team hopes to welcome you back again in the near future and should you require any assistance with your future booking, please feel free to email me at douglasfernandez@fareast.com.sg.
Kind Regards, Douglas
"Let The Artist In Us Inspire You"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located in an excellent spot - close to MRTs, buses, eateries and the shopping belt. Once you get accustomed to the heat, it is easy and quick to walk to places such as Little India, Arab St, Bugis, The Raffles, Chijmes, Fort Canning Park, Emerald Hill Road, and Atlas Bar.
The hotel has lots of groovy art pieces which jazz the place up, and a lovely relaxing pool area.
We stayed in a club room which was well worth it. All the staff (Dayang, Dhivyan, Sofia, Kathleen, Jack, Daniel, Kiki and the concierge staff) were equally outstanding. The surprise birthday cake I was provided was very nice.
The club room was the perfect spot to chill out with an evening wine and chatting away with new friends!
Other complimentary benefits of the club room included a laundry service, mini bar, newspaper, smart phone, premium TWG tea, nibbles in the evening alongside drinks and a late checkout.
I believe the hotel could do with a renovation in the club room area and hotel corridors. It is something that should be given serious consideration, as it will reap the benefits.
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Date of stay: May 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
I chose this hotel because of proximity to the office I was going to. Although the hotel doesn’t seem to be in a very touristy-area, it seems like the vast majority of guests were tourists. However, just about all the tourist attractions in Singapore are a short cab-ride away.
The rooms are on the small side. Mine had a queen-size bed, a guest chair, desk and desk chair, an ihome alarm clock, a small flat screen TV with a variety of international channels, and a small side table by the guest chair. There were night stands on each side of the bed, each with a lamp and a drawer. There’s also an iron, ironing board, luggage rack, room safe, and a flashlight in the closet. There was a phone at the desk, and another in the bathroom. There was only one electric outlet available for charging my devices – happily it was by the desk. A credenza has some drawers, a small coffee maker and the mini-bar (although apparently you have to call the desk if you want the mini-bar to be stocked). The closet was small, in part because space is used by three drawers and the room safe.
The bathroom includes a sink, a large stall shower (no tub) with one of those rain-forest shower heads (along with a handheld), usual soaps and shampoos, and a hair dryer, slippers and robes. I thought the towels were a little thin and scratchy, and I was surprised that there were no face/wash-cloths (only bath and hand towels). I also thought that the lighting in the bathroom was weak.
The room has a master-control panel on one of the night stands which allows you to control all the lights, the air conditioning, and even the electronic versions of the ‘do not disturb’ and ‘please make up’ signs at the door.
The complimentary wifi was fast and reliable. Check-in and check-out was fast.
Overall the hotel is clean and nice, and seem fairly modern. While there’s not much too really complain about (aside from the restaurant, more about that later), there’s not much to rave about either.
I don’t like that they don’t make the bed without a top-sheet, which essentially means that when I go to sleep my body is in direct contact with the duvet that’s been in contact with every prior guest’s body.
I did make use of the hotel’s laundry service one time. They pickled-up the clothes around 9:00AM and returned them by 5:00 without any problem.
There was some construction going by the hotel during my stay. And while no room seemed to be completely immune to the noise, my room was very close to it. When I asked for a quieter room, I was given one immediately.
I really didn’t like the one-and-only restaurant (Straits Café) at the hotel. This is a result of the general chaos and disorganization that I experienced every time we ate there, which was often enough since my booking included a complimentary breakfast. The breakfast included a variety of hot and cold choices of western and Asian cuisines (cereals, eggs, dumplings, soups, fresh fruit, yogurt, cheeses, meats, etc.). It’s important to know that the restaurant only serves buffet style. There is no table-service at all anywhere in the hotel. In short, the restaurant’s operation is very disorganized. There never seemed to be enough tables (in part because various sections of the restaurant were always closed off from use), and they frequently didn’t replenish items fast enough. At various times I saw them run out of coffee cups, juice glasses, and maple syrup for the pancakes. All these were eventually restocked if you waited. Most infuriating was that they didn’t have a coffee urn available for the guests. Instead, each cup was individually brewed by a machine, which you operate yourself. It took just over a minute to brew each cup, so it didn’t take long for the line of guests waiting to use this machine to build up. No one should ever have to stand in line for several minutes to get coffee at a restaurant.
I ate lunch once in the restaurant which was also a buffet that included a wonderful seafood bar of mussels, clams, scallops, and crab-legs; as well as many other offerings. But, it was still very disorganized. There didn’t seem to be any option for getting a beverage. Eventually, we flagged down a busboy and asked for some water.
I never tried the restaurant for dinner, but when I passed by it at dinner time, it was virtually empty of any customers.
I tried happy hour at the lobby bar once – but in this case happy hour only covers a small handful of drinks, at two for the price of one. Curiously, the bar never seemed to attract much business at all.
Overall, it’s not a bad hotel. And, if they could improve the restaurant and the bar, it would actually be quite nice.
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Date of stay: August 2016Trip type: Travelled on business
Room Tip:watch out for rooms that face the construction site (due to the noise)
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 15 Aug 2016
Dear Brian11375
Thank you for taking the time to pen a very detailed review of your stay.
I appreciate your candid feedback on the various aspects of your stay. For the areas which we did not meet your expectations in, such as the F&B, we will certainly review how we can do better.
We do look forward to welcoming you back the next time around and ensuring a better experience – please do email me at tanchiahui@fareast.com.sg when you do plan the next trip.
Best regards Tan Chia Hui Area General Manager Rendezvous Hotel
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We had a great stay, the staffe were very friendly and helpful. The laundry service was excellent. It was so lovely to come back at the end of the day to a very comfortable, clean, tidy and cool room.
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Date of stay: October 2017Trip type: Travelled as a couple
Value
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Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 25 Oct 2017
Dear stephanieannan,
Thank you for your kind review of Rendezvous Hotel Singapore and we are delighted that you had a restful stay in our pristine and comfortable rooms.
Please do email me at douglasfernandez@fareast.com.sg if I may assist you in directly booking your return visit.
Kind Regards, Douglas
"Let The Artist In Us Inspire You"
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