Date of stay: November 2019
Pictures are deceiving for sure. I was supposed to be booked into a non-smoking room. Ended up being placed on a smoking floor and the entire floor was smelling. Apart from the outdated rooms, there were cockroaches and bugs littered in the bathroom. Asked for an upgrade to a better room, unfortunately nothing else was available at the time due to a conference being on at the time, which left with no choice but to check out after a nights stay and book another hotel.
On a plus note, the staff there are very nice!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Mohd Faharudin Masod, General Manager at The Elizabeth Hotel by Far East Hospitality
Responded 1 Oct 2020
Dear A5H-1234 Thank you for taking the time to share your stay experience with us and regrettably it has not been a positive one. We do apologise for the inconvenience and rest assured that your comments have been shared with the Housekeeping team who has since taken corrective measures in close consultation with the hotel’s pest control partner. While we regret that we failed to meet with your expectation this time and appreciate if you would grant us the opportunity to restore your confidence in our service. Do write to me at firstname.lastname@example.org if I could be of any assistance with your reservation should your future travel takes you to this part of the world again - Singapore and The Elizabeth Hotel Wishing you the wonderful week ahead. Stay Safe and Healthy Warmest Regards Mohd Faharudin Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC