Upon check-in on 29 Aug, there was a lift breakdown in the hotel and the reception couldn't get the vendor to fix it on the day itself or the day after. As I came with my 2 yo daughter in a stroller and the room that was assigned to me was on the third floor, you can imagine how inconvenient it was for me that I had to request for assistance to bring the stroller and my bags up to the room. This incident marred my experience even before stepping into the room.
As I was in a desperate need to unwind/getaway, I just booked the remaining room available (the loft room) via Agoda at a non-refundable rate, even when there were no photos shown of the room in the first place. If I'd known, I would have picked another room because the loft room wasn't suitable for small children. There weren't enough safeguards to prevent children from falling over at the bed area.
Main door of room 303 needs to be shut by force.
Water seeping into the main area after shower.
Aircon temperature cannot be controlled manually.
Soundproofing is bad. Noises can be heard along the corridor.
Room is modern and tasteful.
Price is cheaper than most hotels in Singapore.
Hotel comes with a small swimming pool (although it's not yet approved to reopen)
Location is very near to the MRT.
Check in was a breeze. Hotel took into consideration our requests and acceded to it. The room was cozy and quite spacious for Singapore’s standard. The bed was comfortable and aircon was cold which is great for the hot weather. There was a smart tv in the room which is awesome as we could watch Netflix on it. There is a variety of food places around the hotel and 7-11 was just around the corner. If you’re looking for a no frills hotel, this is the place to be!
My stay was pretty good. Its a very direct and simple hotel and nice for staycation purposes if you dont intend to spend so much for one night.I was impressed with the room amenities cause I did not expect there will be ironing board+hairdryer and laundry bag to be available. The staff were helpful, I had problems when I entered my room cause I thought my room key card was not functioning properly but was further assisted by Azura and her colleague who guide me through.
If there was something that could be done better I would say it will be nice if emails were regularly check by the staff and revert back to the guest promptly. As before I chck in i emailed them informing tht my fiance will be checking in on my behalf first provided the document and called them as well but upon her check in she had problems checking in because they require front and back of the IC and nt just the front. Understand different hotels have different procedures but this could have been avoided if there was a proper communication handled by the staff to reach out to the guest and inform on the missing document tht is required in the email.
Nevertheless I read the reviews on how impolite the staff is, and I would totally disagree. I was handled by polite and courteous staff all along and I had no problems with tht. Other than that the airconditioned in the room is manually operated by the hotel staff so if you want it to be adjusted to your preferred temperature the staff will have to assist you and you cannot do it on your own and that could be a problem as well, we would not want to always disturb the staff for just a temperature. thankfully we had a balcony so we just let the door ajar to let the cold air out a bit as it gets too chilly at night.
I still enjoyed my stay here. But I will say not to expect so much. You get what you pay for. You cannot expect a high 5 star quality service or room features if you're paying a few bucks. If you are petty you would want to opt this choice out. But if you are simple and easy this could be good for you.
When arriving we heard we were getting the loft room and were quite happy about it. Only thing we didn't realise was that the bed on the upper floor had an aircon blowing air right to the bed, we asked the staff if there was a way to turn up the temperature and they did everything they could but it still felt quite cold (we really didn't want to get a cold with all the Covid 19 measures in place). The other thing that could be better was the cleaning, it's not that the room was really dirty, you could just see built up dirt in small corners and hard to reach places. Maybe a deep clean once a year (or more) wouldn't be such a bad thing. Now for the good news, the hotel has a really nice feel and the staff does everything they can to help, they actually made up for the less good parts. Breakfast is next door (two buildings apart) and basicly is just toast with jam, if you don't expect a luxury breakfast and know that's all you get it's okay for a couple of days.
Like I always emphasize, I am not a picky person, but this hotel really needs loads of improvement if it want to attract better guests and also to sustain its cliente.
The hardware is getting old, my room 103, has a funny smell upon entering, the aircon is not working and hot water is totally dead. Despite informing the reception and the cleaning lady ( I had to personally walk to them as the phone has no one picking up all the time) , the problem is not solved the entire time. The reception is empty always and you have to either get the cleaning lady or walk to The Great Madras to seek help. Level 2 swimming pool is really small and there are no shades or umbrellas, the courtyard is just a few sad metal chairs with tables. The pool area is full of pigeon poo because there are many of them flying around this area.
Breakfast is even more pathetic, starting only 7:30 by 9 there was nothing already. The staff simply sit there and chit chat and they could see the food finishing but cannot be bothered to go replenish. When you tell them to replenish, they gave an unhappy face. Generally the staff are not motivated and just do things for the sake of doing.
The only plus point about the Daulat is that the room is really much spacious that I would have thought and the toilets are huge. There are also ironing facilities and hair dryer. The bed is comfy and cosy and really good to sleep in.
If you are a budget traveller, I suggest you take the Great Madras instead, it seemed better, and lower price. Not very worth to spend your money here.