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All You Need to Know About the Rooms
at Wilby Residences

Room/Suite (74)
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Guests1 room, 2 adults, 0 children
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Room review highlights
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... and travelers to stay during their short visit to Singapore .Also the room is clean and the staffs are friendly. Well kept.
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... primarily for the Bukit Timah residence. I stayed in a 3 bedroom serviced apartment with my wife and 2 young children (3...
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The room is clean and very well equipped. Room service quality is great and consistent. Location is great, near Mrt and close...

Reviews that mention rooms

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Traveler65756526129 wrote a review Dec 2022
Nice clean apartment for a short stay. Definitely recommended to business associates and travelers to stay during their short visit to Singapore .Also the room is clean and the staffs are friendly. Well kept.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wilby Residences, Marketing at Wilby Residences
Responded 5 Jan 2023
Dear Traveler65756526129, Thank you for reviewing us on TripAdvisor. We are delighted by your comments on our apartment being clean and the service provided by our staff had made an impression on you. Guest satisfaction is our top priority and we are glad to have your recommendation. We hope to have the continued privilege of serving you in the future. Best wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Planitearth wrote a review Jan 2017
Beaconsfield, United Kingdom52 contributions77 helpful votes
This listing appears to be a joined one for the Wilby Central Residence (near Bras Besah) and its sister one in Bukit Timah. This review is primarily for the Bukit Timah residence.

I stayed in a 3 bedroom serviced apartment with my wife and 2 young children (3 years and 8 months) for a month in November 2016.

Apartment
There appear to be either 1 or 3 bedroom apartments here, although depending on how busy they are, you might be able to rent a 3 bedroom as a 2 bedroom apartment and they just lock one of the bedrooms. Within each type of apartment, there are 3 levels of spec. These relate only to furnishing and not to the configuration. Some packages will include a $300 allowance for electricity and water. With sufficient but careful use, we did not exceed our limit. We left a $500 deposit to cover excess utilities usage and any damage but received it all back. They weren't overly picky about light spills or marks on furniture. Each apartment is accessed via a lift shaft that goes directly from the basement car park to ground floor and upwards. In the heat of Singapore, it is very useful to be able to get a car to drop you in the shade (or shelter from the rain) of the car park and to take a lift directly to your apartment floor. This is quite normal in Singapore.
The 3 bed apartment itself was really pretty spacious at 1800sqft. The configuration is a pretty large main bedroom with cupboards and ensuite (with bath and a separate shower cubicle) and then 2 further bedrooms both with double beds that convert to twins. They are also quite spacious. A cot was provided for our 8 month old. The bathroom serving the 2nd and 3rd bedrooms was of a large size with a shower integrated into the bath. The general design of the apartment is slightly dated but good and clean. Air conditioning units are fairly quiet but not the latest. There are no ceiling fans. The living room was of a good size with a dining table, sofa, 2 armchairs and TV with satellite. There was also a TV in the master bedroom. There is a small balcony with a metal railing. The railing design is small enough not to be a danger to young kids but it is safer to be present whenever your kids are outside. There is also a 'yard' area, which is 'off' the kitchen and has a small room which could be used for a maid (if you had PR status and could employ one) and a basic shower room. This is where the washing machine and dryer are. Both are basic but suffice. We usually left our drying racks outside but things take a while to dry in the humidity. The kitchen was of a decent size with an oven, microwave and gas cooker. The main thing that let down the apartment was the way that the kitchen was equipped. There was no sieve, not enough saucepans, baking trays/oven dishes, wooden spoons etc. Unfortunately, we ended up ordering takeaway most days as it wasn't a kitchen that was equipped enough to function (despite buying quite a lot of stuff from Mustafa).

Common areas
The pool was large, clean and towels are provided. There is just about enough seating and shades too. There is a BBQ area that you can book.
The dining area is adjacent to the office area. Breakfast was basic but easier than the dysfunctional kitchen. It consisted of juice, coffee, filtered water, freshly cut fruit (watermelon or dragonfruit or pomelo), some hot asian dishes (pork free), various pastries, croissants, bread (and a toaster that you need to run bread through 3 times to get it toasted). There is plenty of seating area at the tables (plus a couple of high chairs), however some guests seem to think that it is a good idea to overflow to the offices and cover them with crumbs and sticky orange juice.
The office area consists of 2 private offices (each with a desk long enough for 2) plus half a dozen armchairs that you could sit with your laptop on. There is wifi in this area but no printer. Also a good area to meet up with others who are in a similar situation to yourself.

Shuttle bus
There are 2 morning runs into the City, taking around 30-40 minutes and then another 3-4 during the day with more stop offs around Orchard Road etc along the way. The shuttle also goes to the Wilby Central location, where you can also use the offices on the 5th floor if you have gaps between meetings or want a change of scene.

Staff
The staff were all very helpful and friendly from the booking office to the housekeepers (who came 3 times a week or weekdays for 2-3 hours. They clean most things except and plates or saucepans that weren't supplied with the apartment. There are no dishwashers.). The shuttle drivers were friendly as were the kitchen staff at breakfast.

Location
This is definitely the location for people with families. Loads of kids at the pool (get a higher up apartment away from the pool for peace and quiet). You'll meet loads of people for the kids to play with. Nearby is the Grandstand centre as well as a kids centres at the shopping centre near King Albert Park MRT.
The residence is half way between Sixth Avenue and King Albert Park MRT stations (15 mins was away). You can then take a bus to the end of the road and walk 5 minutes to the entrance to the Wilby Residence. Note that if you have a buggy, you will have to fold it up to go on a bus in Singapore, so overall, the MRT is a bit of a hassle with a buggy. Crossing to the other side of Bukit Timah Road can be done via a walkway but this has stairs so is not buggy friendly. Otherwise, you have to walk up to one of the MRT stations to cross. There are loads of supermarkets and restaurants although it takes a while to find them all. Sixth Avenue has a good choice of restaurants. There is a cluster of places at Baa Baa Black Sheep / Violet Oon, an Indian on the top floor of the shopping centre by King Albert Park MRT aswell as a canteen in the kitchen shop 'Totts'. Beauty World is just up the road and has some shopping centres and restaurants.
Staying in Bukit Timah is not your traditional Singapore tourist city centre experience but the way that we saw it is that you tend to move around Singapore quite a bit for meetings, sights, zoo, parks etc so no single place will satisfy them all. You might as well be somewhere with more space and a little less hectic. If I needed a place for 1+ months again, I'd stay here if I was with my family. If I was by myself, I'd maybe feel as if I was the only one without my family with me!
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Date of stay: November 2016Trip type: Travelled with family
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WilbyResidences, Public Relations Manager at Wilby Residences
Responded 17 Jan 2017
Dear Planitearth, Warmest greetings from the entire team at Wilby Residences! We would like to thank you for your review and sharing your stay experience with us! Your comments are very valuable to us, and will definitely aid us in improving our apartments and services. It was our pleasure to host you on this stay. We look forward to welcoming you again in the future! Wishing you a fantastic 2017 & See you soon! Best Wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tuan wrote a review Dec 2022
1 contribution
The room is clean and very well equipped.
Room service quality is great and consistent.
Location is great, near Mrt and close to Bugis/ Raffles city/ Singapura plaza.
Staffs can be a little more helpful with heavy luggages.

I really recommend this serviced apartment. Great service
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wilby Residences, Marketing at Wilby Residences
Responded 8 Jan 2023
Dear Tuananh1702, Thank you for your review on Tripadvisor. We are humbled to read your wonderful compliments on our apartment, location and service quality provided by our staff. We are always looking for ways to improve our guest experience and we truly appreciate your feedback on the help provided with heavy luggage. Rest assured that we will work on improving this service to ensure a better stay experience for all our guests. You have been an excellent guest and we look forward to the continued privilege of being of service to you. Best wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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José G wrote a review Apr 2023
3 contributions
The apartment is really well located, near by 3 MRT station, the room is comfortable and the staffs are amazing. It’s a good place for those who want a room with a kitchen.
They have another facility with pool and bbk area that is good to go during weekends.
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Date of stay: December 2022Trip type: Travelled solo
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wilby Residences, Marketing at Wilby Residences
Responded 1 May 2023
Dear Jose, Thank you for reviewing us on TripAdvisor. We are delighted to read that you enjoyed the convenience of our apartment’s location. Guest satisfaction is our top priority and we are glad to know that the service provided by our staff had made an impression on you. You have been an excellent guest and we sincerely hope to have the continued privilege of serving you again. Best wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aooair wrote a review May 2019
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I booked 2 bedroom with my family. It was excellent and I under-expected. This place was perfect in any conditions such as very convenience to reach supermarket (Bugis jucntion), easy to take MRT, etc. Also, if you are worrying about healthy so do not worry it because all facilities include inside the place. Come to book!!!!
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Date of stay: May 2019Trip type: Travelled with family
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wilbyteam, Public Relations Manager at Wilby Residences
Responded 20 May 2019
Dear AooairAueii, Warmest greetings from the entire Wilby Residences Team! Thank you for reviewing your stay at Wilby Central! We appreciate your wonderful feedback. It was our pleasure providing you a comfortable living space with our stellar service, location, and amenities. We take pride in ensuring our guests enjoy their stay, and we couldn't be happier to know that we have done so for you. Thank you again for your review and recommendation! We look forward to welcoming you back soon. Best Wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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