Upon checking in, I was impressed with the layout of the room( photographer suite). It has a unique layout of a loft style and is definitely spacious for 4pax.
It has 2 sinks, a bathtub and rain shower.
It also has another sink outside, along with a mini bar station with numerous wine glasses.
It provided us with complimentary snacks and drinks that are stored in the from the fridge. The bed is comfy and pillows are soft. The room looks pretty clean.
However, they have us 2 towels; 1 with an obvious strain on it and the other towel is town and looks like a rag cloth.
We called the room service to replace new towels and they did quickly and apologies for the unpleasant experience. Apart from that, the light switch is confusing. There were multiple switches but it seems only a few is working.
In addition to that, the bathtub experience wasn't a pleasant one. The bathroom tends to get flooded easily.
Overall, it's good for a one night stay.
Generally had a pleasant experience except during check-out. The room was large and spacious. We enjoyed the bath tub a lot. The TOTO washlet was not working well. However, the staff were helpful and tried to solve it by changing the batteries. This did not solve the problem though. I think there is a sensor problem since it seems to work when we closed the toilet lid. That was a bit of a downer as we were excited to use it. The room was generally clean but there were quite a lot of ants whenever we had some coffee or snacks in the room. Room was generally quiet except for some car horn sounds along Prinsep. I would like to commend Joel for his attentiveness during our stay such as helping to keep our cake in the restaurant fridge and even answering all my queries promptly prior to the visit.
What really ruined my whole experience was at the check-out. I was asked to pay for a towel that had yellow stains by a female staff at the front desk. Since I had not seen that stain in my stay, I asked the staff about where it was and what it was stained by. The lady staff on-duty replied very condescendingly. I kept telling her I did not see that stain in any of the towels I used and she kept saying all the towels provided in the rooms were unstained so if it is stained it must be from our use. I asked to look at where the towel was found and the staff brought me back to the room. I was told that the towel was found in a pile on the floor at the foot of the bed between the bed and night stand. My partner recalled using that towel the night before for a bath and it did not look stained. (None of the bath robes or other towels we used got stained so I do not think it was due to any of our bath products as well) It was still wet when he put it on the floor and I think it might have gotten stained from some dirt on the floor/ bottom of the bed or nightstand since it was still wet.
However, I was given no grace from this staff. In the end she did not charge me the extra charges but kept saying how she had the right to charge me and she was doing me this huge favor. I felt extremely disrespected by her attitude. Considering I also saw blood stains on the bedsheet but thought it was a minor issue and did not raise it up, I don't know why the staff are not able to provide some grace and magnanimity in this situation.
Hotel is located in the city with easy access to all the attractions. In addition to this there are many restaurants nearby and numerous shopping places too.
Hotel reception is located inside a restaurant so we had some issues to locate the reception and had to call them to ask for the location of reception.
Room was bit small but it wasn’t a surprise because the check in staff had informed as at the time of check in. I would recommend a room with Window if you are staying with your family.
Breakfast was served at a eating place opposite to the hotel. It was a simple breakfast with limited options to chose from which was quite disappointing. Not sure they have the same setup before the COVID time or this is a temporary arrangement.
My family of four took this as the base for our 3D2N staycation over the National Day long weekend. The room, with the additional queen for the kids meant walking around the room was a little cramped but that was okay. Otherwise, it would have been quite spacious. The bathroom was roomy enough and, besides, we were mainly using this as a rest-stop between exploring the area and shopping.
The complimentary mini bar (of beers, soft drinks, coffee, tea and snacks) was a nice bonus and the bathroom amenities were also pleasantly bountiful. Overall, the room was clean and the beds were comfortable.
The customer service was very friendly and helpful and that was nice. The breakfast is across the street at Killiney and was both satisfying and filling.
NuVe Heritage is conveniently located within walking distance of Bugis Junction, Bugis Village, Suntec City, Raffles City, Esplanade and dozens of other eateries and places of interest. I wold recommend this hotel for the no-frills traveller who likes a few perks and great location.
We booked the Explorer Suite for one night to commemorate our wedding anniversary. The room was quite spacious though a bit different from the photos. We were quite amazed that such a small place can packed so many rooms. This is a boutique hotel by the way.
The room is cozy enough for couples. I don't think it is suitable for families because the toilet door is translucent. The room was clean and comfortable. It feature a high ceiling and windows, a large TV with movie channel and a bathtub.
The plus point for this hotel is the location which is very central thus very convenient for you to move around and get to places. The large bathroom is also a nice touch for this room though people from the outside can see inside via the bathroom door. There is also a sliding door opening the whole bathroom but that can be close off.
One main issue we faced is the hot water which takes a very long time to reach. When we called the receptionist, we were told to wait for 5 mins. In my thoughts, 5 mins is very long to wait and quite a waste of water. Under normal circumstances, i would have finish bathing within 5 mins. True enough, after 5 mins, the water slowly becomes hot. We have feedback to the hotel and was told that the hot water tanks was quite far from our room. Nevertheless waiting 5 mins is not acceptable so i hope the hotel would do something about it.
Other than that, we truly enjoy our night in the explorer suite and will come again if situation permits it.