It is a place for those who would like to escape from the busy city and relax. Set in a peaceful woodland area, with paths to walk around, have a bite to eat and do a bit of animal spotting, birds watching and visit a mini zoo with a few rabits and cockerels.
The hotel is lovely styled to be an old historical (medieval) wooden village, with all huts, furniture, decorations, benches, garden swing made out of tree branches.
Good standards of housekeeping and cleanliness.
1. They do not have lifts and do not provide help with luggage. My hut was about 400 meters away from the reception up the hill. The taxi dropped me off at the reception, and after the check in I was told to walk - pushing my luggage up the hill. At the building, no staff apart from security guys. I asked for help to carry my luggage to the 4th floor, as I could not. He agreed unhappily as 'not his job'.
2. The hotel is a very popular wedding and conference venue - this peaceful location is no longer peaceful with hundreds of people around
3. Hotel service is POOR POOR POOR - staff do not speak foreign languages, not English, no other, maybe some Russian. At the bar/ restaurant, they simply ignored me knowing they could not communicate with me. I sat for 20-30 minutes waiting each time to catch their attention, to get a menu, drinks (that have been forgotten), they were not able to able to explain if they had any vegetarian meals. The bar and restaurant were always fully staffed, it never felt short staffed, but they chose to congregate around service area instead of looking out for customer needs.
4. Advertised swimming pool does not belong to the hotel, it is open to general public 'beach club' style with bars and club music. Hotel guests do not get discounted entrance fees.
5. Worn out and tired towels and beddings - clean but definitely not up to international standards of hotel quality
No smiles, no hello's, misery and a general feel that the paying guests infringe on staff's grounds and chat time.
I also have been overcharged for the room, and only I was able to challenge it providing an old email showing the quote. Verbal questioning did not work for them. The rufund was made in the end.
We stayed here for one evening as a bit of a weeked getaway. It's just far enough from the bustling center of Lviv to occupy a pretty good sized acreage of forest, but close enough (no more than 15 minutes from the center of town) to make a quick escape not seem so daunting. The grounds are pretty well kept and the playground areas are great for kids. We were also really pleased with the quality of food at the hotel's restaurant (including the all you can eat buffet-style breakfast, which while a bit low on variety impressed me for having steamed vegetables and "coddled eggs"). However, while the meandering walkways through the forest are well kept, our room seemed a bit neglected (chipped tiles in the bathroom, soap scum in shower, caulking coming off some tiled surfaces). The largest drawback however is rather curt, unfriendly hotel staff. After checking out, I stood waiting for the receptionist to say "good bye" or "hope to have you stay again," or really anything to indicate her continued acknowledgment of my existence and that all was in order after returning the room key. Instead after a minute or so of waiting I politely asked if anything else was needed, and she curtly responded "not unless you used the mini-bar" (we had already said we didn't.) Worse than the lack of any friendly parting or exhortations, was her unfriendly, rather caustic behavior when my 1.5 year old innocently took down some squash rackets from a stand in the lobby. Instead of "don't worry, we'll put it back," she simply said angrily "your child" while pointing, and then silently watched my wife struggle to figure out where the rackets had been placed and said nothing when I asked if we had put them back right. Immediately after we left, she walked over and moved them and placed the correctly - the whole exercise of making my wife awkwardly try to reposition the rackets seemed like nothing more than some rather mean-spirited "punishment." Her overall unhelpful, unfriendly, and actually haughty demeanor have no place in the hospitality industry, especially in a place that bills itself as 5* and has steep (by local standards) pricing.
Worst experience ever: reception, kitchen, room service...everything. Most of the personnel are unfriendly and annoying. Loud music till 3-4 am. Unjustifiably expencive. Totally wouldn't recommend to stay here with family, especially if you're travelling with small children.
I chose the hotel due to location - close to main road, it was very comfortable, friendly staff, convenient room, stylish bed, big bath... small choice for breakfast, just few sets (no buffet), but enough to eat...
The hotel is located near the Lviv ring road and the entrance to Lviv.
The hotel is large enough, but there is nothing to do besides walking along the footpaths. Roman bath and Finnish sauna were closed the whole week (I didn't know what were the reasons).
In addition, the interior of the hotel and of the restaurant is quite gloomy. Because of this it's difficult to estimete the cleanliness of the wooden constructions, tables, chairs etc. Regarding cleanliness in the rooms, unfortunately, the towels and bathrobes are too old, sometimes - torn, almost every towel – with strange spots (more or less noticeable).
I do not recommend to book two-level junior suite in this hotel. It looks a little bit dark because of the small windows and it looks smaller than a single-level junior suite. The 2nd level in two-level junior suite is not a separate floor, only like an entresol under the mansard roof. There are only a bed and an air-conditioner on this entresol and there is no any balcony in this suite.