Hi Leanna, sorry for the delay in replying.
We would be only too happy to give you an early check-in at no charge if rooms are available in the morning (the previous night's occupancy being the factor) and the type of room that you have booked for being vacant. The same goes for a wash and change room, if the previous night's occupancy permits we could offer this till the room type you have booked for becomes available. However this cannot be guaranteed especially as the hotel always has very high occupancy. In such cases there are various options open.
1. Please amend the date of arrival for the previous day so that the room will be held for you.
2. If you do not wish to do that, you can check-in and use the hotel facilities. Have breakfast, use the swimming pool. If you wish, use the gym/sauna/steam room. The Spa opens at 10 am and has an Early Bird Offer on now that gives 20% off on all treatments between 10 am and 1 pm.