Near one of Santa Cruz's landmarks - El Cristo -, Hotel Cortez is one of the city's oldest and most respected businesses.
I stayed for one night in mid-January 2019. Although I arrived early - around noon - the reception staff made no fuss and checked me into my room.
The room was spacious, clean, bright and with a view of the city. I had both lunch and dinner at the hotel. The restaurant is a no-frills affair, with a limited menu which could do with overhauling. The waiting staff in the evening stood out for the quality of the service.
One waiter in the evening, a very kindly man, took an interest in the fact that I was on a gluten-free diet, and, thinking ahead, he went out of his way to advise me about my options for breakfast. He went in and talked to somebody to ask them to make sure there would be arepas the following morning, as well as the usual cuñapés, which are made from maize flour. He even gave me the name of the person I should speak to the following morning. Alas, at breakfast the following day there were no arepas and the person in charge looked blankly when I asked for the designated purveyor of arepas. I had to make do with the cuñapés, which were not the best in town. Never mind, the intention was good.
Returning to my evening meal, I took it at a table by the pool, which makes for a pleasant view. The weather in Santa Cruz is pretty perfect this time of the year - as most times of the year, so long as it is not raining.
The bed was exceptionally comfortable. I think I might go back there just to enjoy the excellent night's sleep I experienced at Hotel Cortez.
To my eventual embarrassment, after checking out, back at my destination, I found that some cash was missing and I wrongly suspected the staff at Hotel Cortez. The Head of Quality Control heard my complaint over the phone with courtesy and patience, and he handled it very professionally, phoning me back the following day with the outcome of his enquiries. It took me several days to find the cash, all present and correct, albeit in a place different from where I remembered putting it. I phoned the Hotel back to apologise and they were gracious about it. If you stumble upon a review on the website hoteis.com - trading in some countries as expedia.com - and you read a review which mentions the suspicion of missing cash, it is mine, and it is wrong. I am trying to have it removed, but it is not proving easy.
Thank you for everything, Hotel Cortez! And sorry for the unfounded suspicion. I hope we are still friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HotelCortezBolivia, Marketing Digital at Hotel Cortez
Responded 15 Feb 2019
Dear Mr. Guest: We are very glad that you had an enjoyable staying in the Hotel and we thank you for your comments, qualifications and also we value the observations and congratulations you have given us. About the "Arepas" issue, we have analized our process of communication, so we will commit our service quality. It will be a pleasure toreceive you in another time. Please receive our best regards! Best Regards! Hotel Cortez.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC