Starting from the not well trained staff, going through left not repaired facilities in the room and getting to the prices they ask for all these, I was really surprised, as I would never expect such a hotel chain to let this happen.
We had to wait almost one hour at the reception to get to our room, no one even guessed to ask us help with the luggage, being obvious that we were tired from the long travel and with a small kid. I had to explicitly ask someone to help for the luggage...
There was not a car drop arranged from the parking as for some reason it is not any near to the hotel.
There was no even a bathtub shampoo.
We were chased late in the night for a 120RMB bill (less than 20USD), provided room price is almost 200USD a night - staff was not even being able to understand that it is more than normal to put the bill at the room reservation and just pay when leaving.
I can say more, but shorter is just:
DO NOT STAY THERE- JUST DOES NOT WORTH!
we are a family of four visiting Intercontinental Huizhou Resort!
To emphasise how great is this resort on Guangdong,I have to
say that we are the loyal guests of all Asia Four Season Resorts!
Newly room accommodation to meet five stars hotel standard, amazing Chinese food, etc,etc!
A city just one hour transport away from Hong Kong!
Besides this, I must mention
Toby Yeung of the front desk, she is so nice and helpful ,
she can introduce every good feature in the resort !
We love to come back again!
I stayed with my family for 2 nights at the intercon Huizhou during Chinese New Year. We booked 3 hotel standard rooms and 1 villa. The rooms costed around 1600 RMB a night each and the villa a hefty 4800 RMB a night.
The room floors were dirty and everything needed repair. Many of the amenities of the hotel were closed like its golf course and the lake where you can rent paddle boats. It just seemed like no one cared for quality.
The villa, which boasted a private pool and hot springs tub were so dirty, and had be cleaned again. the hot springs pool's Jacuzzi nozzles were broken, the mosaics on the outdoor bathtub was falling out and the faucets were rusty. It is very obvious that the hotel was falling apart.The only nice thing I can say about my stay was the hotel staff who tried their best to accommodate our requests However, it was definitely not worth the money and not up to InterCon standard. I feel very cheated as I have stayed in other InterCon hotels and was never let down like this.
Find a place with less people in Guangdong is difficult. My friend suggest the Huizhou Intercon which is far from Huizhou city and there is hot spring too. Hotel is 8 years old and there is a hot spring pools and Gold course nearby. Good deal from one of the popular hotel sites. Hotel is working with some renovation but it doesn't affect our rooms. Pretty nice room although it is a little bit rundown on wooden floor. Nice restaurant offers good food and the hot spring pool is pretty modern but nice.
Usually I am more of a review reader rather than a writer. But, a recent visit to the resort just leaves me no choice but to write this review to get other travelers aware how poor the condition of this resort is.
1. The hotel is obviously having a long fight against high humidity. But be frank, the hotel is losing the battle. Molds can commonly be found on all external areas of the resort. No matter it's concrete surface, stucco wall finishes, or even floor tiles, molds are just everywhere. Some wall finishes even start peeling off.
2. The water in the outdoor hot spring pool (7/F) is greenish in color. Probably it indicated the presence of high level of fungi. Leaves are floating on the surface of the water. Dead insect bodies can easily be found.
Water quality in outdoor poor is better but still dead insects and leaves can be found.
3. The room condition is disastrous. Spider webs are found on lighting fixtures. Balcony door and mosquito nets are broken. Curtain between bathroom and bedroom is broken. Watermark and damages are found on timber flooring. It absolutely looks more like a dirty motel room than a 5-star hotel room.
The only positive thing about the resort is that the staffs are generally very polite with smile on their faces. Overall, the resort is lack of proper maintenance and it is a total disgrace to the brand name of InterCon and IGH. I probably will get a standard reply from the hotel management saying they will communicate my feeback to related department…blah blah blah….but whatever, the hotel is totally not recommended and definitely not worthwhile coming back.