We got lucky and got a fantastic deal (geared towards local weekenders) in April and overall I thought it was a fun 4 night stay, but we also had problems.
The hotel is directly on the beach, though it was not clear how much of the beach is theirs ... water was too cold to fight over beach spots anyways, but kiddo had a blast playing in the sun and he eventually even got all wet.
The room was nice and very standard .. a 4 star hotel really should have something better than 14" CRT TVs ... while we had the all inclusive package, the minibar would have been charged extra .. weird. (And they do not allow you to bring drinks upstairs ... even more weird)
The food was all around good and plenty (while relying in cheap things like chicken and fatty fish) with some not so great stuff (Manti without meat filling?) But we could always have plenty of veggies and salads .. which was very nice.
Service was rather average, which I expected for the off season, but we had one waiter, Emre, who not only spoke English very well, but was also a fine example of how service should be done ... cudos to him ..
I did not expect the kid's club to be up and running, and it really wasn't, but for Saturday night, when the hotel was full of people from Izmir, they had hired two animators and our son was very happy, though it was all in Turkish, but even the day after he would ask to go to his new school ... (but nobody was there)
When you get a fairly cheap all inclusive deal, they try to minimize cost by not asking you if you want another drink and being pedantic about 23:00 the all inclusive bar is closed ... there was one lady at the bar (no name tag, so maybe higher ranking) who was especially nasty to me.
Free wifi is nice .. when it works .. the overall connection was ok, but we had to change rooms once .. and then the connection was gone.
A 6 story hotel with 400+ beds is seriously underserved by only 2 elevators with max 4 people capacity.
The "Beer Haven" bar, the only indoor place you can smoke, has the most uncomfortable lighting I have ever seen .. feels like an interrogation room.
Location, if you do not have a car, sucks .. you are stuck at the hotel .. or you figure out the Dolmus system to go to town .. and then rent a scooter .. which seems fum
Spa: pricing way too expensive .. so .. not used .. the thermal pool on the other hand is very nice.
We had arrived on Friday and there was some event going on .. and they were partying until 12:30 .. and then another hour of clean up noise ... sound travels easily all the way from the event hall through the atrium to the rooms .. it sounds like you left the door open .. my wife called 3 times about it and got stupid, demeaning replies and the promise that this does not happen every night ... what bugged me was that they had closed the bar for guests at 11PM .. while there was a huge party going on that hotel guests were not invited to, so .. you had fun with the noise but you were totally left out ...
Now .. similar thing happened the next night .. this time it was just the fact that the place was 99% packed with locals and they wanted to party all saturday night .. this time my wife got the very helpful recommendation to just drink some more Raki to fall asleep .. very professional ..
So .. I complained next day and our request for a more quiet room was handled with no further issues (other than i lost the wifi)
Summary: I would only return to this place if it was again off season and that killer deal we got .. otherwise .. i don;t want to know what that must be like in July / August ... but the hotel seems to be fully booked by German and British tour groups .. so I don;t think they even care much about review like these ...
If you don;t mind crowds, buffet style food, want to wind surf .. you could actually have quite some fun there .. but bring ear plugs!
We also found that Alacati is actually a nicer place to check out than Cesme .. beautiful market on Saturdays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC