My wife and I were some what disappointed by the cleanliness of the place, our room was a tight squize and everything felt warn or either broken and our bathroom stank of rotten egg with just a very unhyginic looking bath tub. The pictures are not true to the condition. When I called to report this, I was told the manager would call back, but nothing after that. We ended up having showers strickly in the indoor and outdoor pool showers that were also unpleasant, but at least the water wasn't smelly, just an awful experience.
On booking I mentioned that my wife and I were newly wed and it's our first trip together and if they could treat us, but nothing was done and the place seems like a place for the ill and elderly. Staff seem miserable.
Some pools not were not in service so the outdoor waterpark was somthing i was looking forward to but that was half a disappointment.
The breakfast was a large selection of cheese and olives, but the hot food was always cold. I could go on, but we concluded to simply do not recommend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Balçova T, Satış&Pazarlama Asistanı at Balcova Termal Otel
Responded 9 Oct 2019
Dear Guest, First of all thank you for choosing Balçova Thermal Hotel and thank you for your feedback and your comments on TripAdvisor. In 2019-2020 year a renovation work done in all the hotel is planned. Due to the thermal water can be smell sometimes in the bathroom. Your comments will be forwarded to the relevant people and departments. Your valuable comments will be very useful for restructuring our quality and earning your loyalty. Our goal is always to provide 100% satisfaction to our valued guests. We will be glad to see you again at our hotel. Best Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC