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All You Need to Know About the Rooms
at Hotel Atlantico Prime

Room/Suite (239)
20 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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US$18
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Free cancellation until 07/11/20
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Room review highlights
... so we just wanted have a good rest. When we entered in the room I was terrified. The room was very dirty with some spiders...
Worst hotel ever !!! . Dirty everywhere Room Entrance Sofa in the lobby . Room was not cleaned for 2 days I asked at the...
... of poor e.g. a lot of lights didn't work on the way to the room so dark corridor walk :-( Stuff really tries to show it's...

Reviews that mention rooms

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Augustė U wrote a review Jun 2020
25 contributions3 helpful votes
+1
I chose this hotel for my husband birthday. We had a long flight from London so we just wanted have a good rest. When we entered in the room I was terrified. The room was very dirty with some spiders in it. I was too tired to ask for changing the room so I asked that someone would bring clean bedsheets. Unfortunately we needed to call many times and my husband went in reception as well. We got new bedsheets almost after one hour which is ridiculous. One of the most important aspect for the hospitality is cleanliness. I was so embarrassed Infront of my husband as it supposed to be a lovely birthday stay for him. Nothing special was done for him (usually that's what you get when you stay in Europe hotels). I don't understand how this hotel can be 4star. Maybe hotel rating in Brazil is different. Never ever again. Do not recommend for no one.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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philippe Miami wrote a review Mar 2020
Paris, France32 contributions6 helpful votes
+1
Worst hotel ever !!!

. Dirty everywhere
Room
Entrance
Sofa in the lobby

. Room was not cleaned for 2 days
I asked at the desk
Terrible reaction ! Arrogant ! Rude !
I had to wait one hour in the lobby at 10pm to get the room clean
Surréalist

Dîner buffet empty and cold

Cheap breakfast

I m traveling a lot

This place is a nightmare
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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CaminoTraveller wrote a review Feb 2020
Fort Lauderdale, Florida216 contributions39 helpful votes
Busy,busy,busy hotel. Be aware you have to wait at the reception anytime for a longer period of time, bring some more time for the breakfast buffet because you do not find a free table or silverware;-) especially after 8.30am,maintenance is kind of poor e.g. a lot of lights didn't work on the way to the room so dark corridor walk :-(
Stuff really tries to show it's best but it's like a overtourism thing...?
Price unbeatable
For business travellers I would recommend to consider the reviews
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Date of stay: January 2020Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sng wrote a review Jan 2020
Stavanger, Norway43 contributions9 helpful votes
+1
Stayed here for one night.
It was busy and we arrived before the check-in time, so we got to leave our bags in the luggage storage (bellman was helpful and friendly!).

When we returned later and saw the room, we noticed dirty and stained sheets and moldy AC. We went to the reception and got a new sheets and pillow cases. When we came back to the room we noticed that most of them were dirty as well.

We went to the reception and were told that there was no other room available and that there was no other sheets and pillows available.

In the morning there was a long queue for the breakfast, but in the end we got in and got to eat. Super busy, missing items and limited places to sit. But it seemed like everyone got to eat in the end, even if it went past the closing time for the buffet.

After the stay we sent an email, but got no response. The email is pasted below.

Very disappointed. Would not stay there again.

"Dear Sir / Madam,

I would like to inform you about the disappointing and disgusting experience we had at your hotel when we visited earlier this month (5th - 6th of October).

When we arrived right before 14, we were told we could not check in, but that we should pay for the room to guarantee the room. This was ok, however, the problems later would have been solved if the receptionist had allowed us to check in a few minutes early.

When we arrived back, we were given a room as promised. The problems started when we arrived in the room. The sheets were dirty and stained, the room smelled, the air condition was full of dirt/mold, and the shower was growing mold.

When we contacted the reception to at least get clean sheets (sheets, towels and pillow covers) we were told that we had to go down to get it. When we got it we were told that they only had sheets available at the reception. The rest were locked in a room that it was not possible to access. When asked if we could get a different room, we were laughed at and told that all rooms are full every single night. Finally we were told that all of this was our problem because we were arriving late.

To top it off, one of the sheets that we got from the reception was even worse than the ones in the room.

In the end we had to use the least stained sheets, and share one almost clean pillow.

The combination of the unclean sheets and the attitude of the staff is thoroughly disappointing and unacceptable for a hotel with marketing such as yours.

When checking out we did not have time to bring it up because of the long time it took to get to check out and that we had to catch our transport. However, I would like to offer you the chance to respond before I post my reviews online."
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Date of stay: October 2019
Room Tip: pick another hotel. Or at least check the room you get thoroughly right after check in
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Marion A wrote a review Dec 2019
Toulouse, France26 contributions12 helpful votes
This hotel do not offer the kind of services you can expect from a 4 stars hotel. Always over busy at the reception, you have to wait minimum 15min to ask any question, you can not find someone speaking english, credit card terminal do not work, ATM in the lobby do not work, we had to walk 15min to get cash and they do not have change for bresilian R$... never an apology or a smile.
The first room they gave us was not done (still all the garbage from previous occupant, towel on the ground, bed not done...) back to the lobby, still no apology. The second room they gave us : the AC is dripping, the sheets and towels are dirty, half of the lights are out of service... but we were so exausted after waiting 1 entire hour with payment and room issues that we decided to not say anything, stay in that room and sleep in our sleeping bags...
The only advantage of this hotel is the great location in Lapa, near restaurants and bars, not far from the metro station. But do not expect a 4 stars service, only a 1 or 2 stars max, and be patient !
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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