Date of stay: July 2017Trip type: Travelled as a couple
We have accidentally found this hotel in a website before a year ago and fall in love with it and especially the surrounding area. Now we finally decided to visit the place during the weekend for a short runaway from the city. We made a reservation for two days and set our trip to Ribaritsa. We had no problem finding the hotel and our first impressions were good due to the beautiful landscape around. We headed to the reception and were welcomed friendly by the staff. We went to our room and this was the time all the good impressions disappeared. Dirty walls and carpet, burned bed cover, lack of air-conditioning, old TV, bugs in the lamp, bad smell in the bathroom, ridiculous bathroom curtain, rust, old chewing gum on the phone etc. As we had breakfast and dinner buffet included we were able to take a look at their kitchen too. Great disappointment again. Lack of food variety and the guests who had decided to come later for their dinner faced empty plates and even poorer choice of meals. We decided to stay just one night there because all the things that made us regret our choice of hotel. Great surrounding area but terrible maintenance. We are very sorry about the potential this place had. Hope somebody takes right care of the hotel soon.
Room Tip: Think twice before choosing this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dear Guests, Thank you for staying in Evergreen Palace Hotel in Ribaritza. We are so sad that we did not meet your expectations and we are really focusing on your feedback. Please allow me only to say that the buffet the night that you described had a variety of salads, white and red meat, as well as fish options. The Hotel is already under New Management and the renovation part has started as well. Upon finishing, we would like to host you for once again to see the differences and offer you a memorable stay. Kind Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC