We stayed at the Hotel Altiplanico for two nights recently while in Chile. There are not a lot of real hotel options in the area (mostly hostels and Air B&Bs) and this is one of the better ones.
Our room was a two-level room just off the reception area. It was quiet and comfortable, with a queen-size bed downstairs and two twin beds in the loft above. The bathroom was on the main level.
Staff is friendly--most do not speak any English, so it's helpful to have a Spanish speaker in your group, but I'm sure one could figure out how to manage even without speaking Spanish.
We arrived around noon and were given a tour of the property by the friendly gentleman at reception. The hotel is set in the foothills of the mountains, just adjacent to the Maipo River. The views are gorgeous and the setting feels like a quiet refuge in nature. There is a nice swimming pool, hot tubs, and an outdoor seating area around a fire pit where one can roast marshmallows at night.
While the facilities were fine, the rooms could use some sprucing up. Our curtains were tattered and the carpet in the loft was worn. It clearly had not been vacuumed before our arrival as there were dead flies on the floor. Having said that, the sheets and towels seemed clean and the beds were comfortable.
I think my main issue with the hotel was that the staff is not particularly well trained for service. Needs are not anticipated, requests are sometimes forgotten. We had a fluent Spanish speaker in our group, so I don't think a language barrier was the problem. A few examples:
--We informed the staff when we arrived that one in our party ate only fish, no meat. We had to keep reminding them, and our packed lunch on the first day included only sandwiches with meat.
--At breakfast we asked for our lunches to be packed. The waitress either forgot to tell the kitchen or the kitchen forgot to do it, so we had to wait. (Not a big deal, but an example that perhaps better training is in order.)
--One morning we asked to reserve a hot tub for 4:30 in the afternoon (guests are instructed to ask ahead as the water has to be heated). When we returned to the hotel around 4:00 pm, we were told that there had been a mixup and the water had not been heated. The hot tub was not ready until about 5:30, which meant that we only had 30 or 40 minutes to use it before we needed to come in to get showered for dinner. This would be less of an issue if the hotel didn't charge about $40 for hot-tub use (something we realized only after we got our bill at checkout).
--There is a coffee/tea bar that is supposed to be available all hours. Sometimes there wasn't any coffee, sometimes the water jug was empty, sometimes there was a very limited tea selection, sometimes there were no cups/mugs available. This could all be remedied by more attentive service.
The food at breakfast was very good, with eggs cooked to order if you want them. Fruit juices were fresh and delicious. Packed lunches were inferior--sandwiches and dry cake with a couple of pieces of fruit thrown in. Dinners were good, not excellent.
I don't want to imply that we had a bad experience here. We liked the hotel and it seemed a better value than the Lodge Andino El Ingenio, which was a lot more expensive for room and full board. Given the options in the area, I think we would likely return to this hotel, but if the hotel itself were kept to a slightly higher standard of maintenance/cleanliness and if the staff were trained at a higher level of hospitality, it would definitely be a four-star experience.
We stayed for 2 nights .The setting is incredible ... awsome view of the canyon and mountains.
It wasn´t easy to get there the hotel is hard to find.....beside that, The garden is very nice and a nice pool but not enough sun umbrellas. The pool chairs, thou have an original design are very uncomfortable and there is no service or bathroom by the pool.... you have to go back to your room.
Food was poor, they serve 3 meals each day ...but very poor, they don´t have options, the dinner room has a beautiful view but the chairs and tables are very, very uncomfy.
Poor bar almost no options for wine or appetizers ...sadly because wine in Chile is wonderful.
the room was big but no blackout curtains , uncomfortable bed , no AC , no wifi
The staff speaks limited english, and needs to improve a lot. Very rustic ...not a place to recommend or visit again. Too expensive for such a bad experience
Hotel Altiplanico is met our expectations and beyond!!! Located off the main road is this quaint rustic/artisanal cottage like hotel. As soon as we walked in, we were greeted by Jeisson, the hotel administrator. From the moment we arrived until the very last second before departing, Jeisson made us feel at home and was always attentive to our every need from arranging all outdoor activities, to the local transportation to answering any other question we may have had regarding the hotel, town and it's breathtaking natural surroundings. He took the time to show us the hotel, it's grounds and all it had to offer. Hotel Altiplanico offers the peace and tranquility we were looking for with a touch of romance. The rooms are spacious with a lot of character. There is a small pool as well as hammocks and seating through out the hotel grounds. Massages are available as well. All three meals were included in the price of the room. Chef prepares specific dishes for each day so there is no menu to choose from which we quickly learned was more than fine as all meals were wonderful. Breakfast consisted of bowl of fruit, a little plate of bread, ham, cheese, two bowls of cereal and two little jars of yogurt as well as coffee, tea or juice. Both lunch and dinner was substantial and well worth. An example of lunch was a fresh green salad with smoked salmon as appetizer, a pleasantly sized portion of roast beef with a well herb seasoned polenta and a little flan with berries for dessert. I would recommend asking what the menu is for the day in case of allergies or food restrictions so the chef can alter the menu to meet your needs as he so kindly did for me (no cheese please :) ) Dinner was just as wonderful and did not disappoint. On our second night we decided to venture out for dinner over to the restaurant located inside the Cascada de las Animas. The outside seating offers a beautiful view but dinner was not up to par when comparing to Alitplanico. The town has a lot of charm with many little side restaurants, cafes, rustic clay like architecture and offers many activities to keep you busy. We enjoyed hiking, zip lining and white water rafting including walks around the main road while taking in all the towns beauty. We will definitely return to explore further all that Cajon del Maipo has to offer...and again, I strongly recommend Hotel Altiplanico where Jeisson was most helpful (and if you are lucky you can meet his little daughter Valentina who was just a little sweetheart).
We had a super relaxing weekend getaway here, and everything was great when we went last year. The food, the natural pool and lounge area, and the service. We loved it! The staff even helped my husband to plan his proposal, and paid special attention to all the details.
We stayed at Hotel Altiplanico in mid-March and enjoyed it quite a bit. We were the only ones at the hotel and found the place to be very quiet and relaxing. Beds were comfortable, pool was refreshing, hot tub was spectacular (under the stars with a river below), and the food was good.
Everyone was very helpful and kind. Sol gave us directions/tips on how to get to El Morado Natural Monument where we hiked to see a glacier (also fantastic). After hiking we ordered beers and they were brought out to the pool by the friendly staff.
If you're looking for a place that has a bunch of people, an activity desk that proactively shows your tours, packages, this may not be for you.
However if you're looking for solitude, tranquility, relaxation, good food, comfortable accomodations, Hotel Altiplanico fits the bill.
I guess if there was something I would change it would be a more clearly marked entrance.