We stayed there in the very last week before the resort closed down for monsoon season so we were two of the five last guest in the entire resort. This might explain but not justify some of the following.
Pick-up at our hotel in downtown Kuala Terengganu worked really well, driver was friendly. Still we had to wait one hour for the jetty to the island. On the jetty, we got the first impression of the staff's perception of professionality when one of them was smoking while sitting on the cooking gas tanks that the boot took to the island. As we paid about 60 € per night (quite a price in Malaysia) we were expecting a nice and cozy room. Instead, it was more like a budget hostel room, no difference to rooms we paid only 30 RM a night for in other places.
The staff seemed totally bored and waiting to get home the next days. They were sitting around all day occupying the two hammocks near the beach, watching us like a street gang when we were passing by. We couldn't figure out what was supposed to be their job in the resort.
But the worst thing and the reason we left the island earlier than we had booked was THE FOOD. Constantly cold, chinese inspired food, not any variety, not tasty at all. The food was waiting for us (at least covered by a fly screen...) on the table of the dining area when we got back from the beach. Probably it waited for a long time...No one informed or asked us about when we would like to have dinner/lunch. You could say that the reason we hated the food was our european taste but even an other asian guest was disgusted. When we were served cold burgers and fries one time as the sole variation, the guy said "Today we are lucky". It was just not acceptable to be on holiday and go to bed hungry (as you have no opportunity to eat elsewhere).
No one seemed surprised when we asked to shorten our stay, they seemed happy to be able to close down the resort earlier. Most of the staff went back to the main land with us.
If the food and the room hadn't been such a disappointment, we would have enjoyed our stay as the island is really beautiful, great for snorkeling - just how you imagine your dream island.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC