Date of stay: October 2019Trip type: Travelled on business
Location is great, front desk personnel were very friendly and helpful, room was clean. It had a typical Fairfield layout with a small fridge and a desk which is very good for a business person or any other use. The breakfast was good with a nice selection and well stocked. For me it is the smalls things the small things that make a property excellent. This location had three things that I noticed. One was in the shower, there was some type of rusty residue on the floor in one of the corners, the second was the emergency plate on the wall at the elevator, it just was not clean, it looked like someone had repaired it but did not clean up their mess. The last thing is the night shift personnel were not dressed professionally. The 1st shift and the second shift front desk associates looked great and I would expect the night shift to be the same. The night shift just did not measure up to what I see at Fairfields.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Jacob B, Manager at Fairfield Inn & Suites Phoenix Chandler/Fashion Center
Responded 11 Oct 2019
Dear Bobby, Thank you for your review of our hotel and your stay with us! We a pleased to hear that overall you experienced a great room and welcoming staff. We will discuss your comments on our front desk team with the management team. Thank you again, and we hope to see you again soon! Fairfield Inn and Suites Phoenix Chandler Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC