While typing this review I still recall last week same time I was at Coastlands Umlangha hotel.
The friendly staff surpassed all my expectations.
It was my first time travelling to South Africa and I had lots of apprehensions regarding the service.
We had a lengthy flight since we transited in Joburg and when we arrived u on the 4th floor.
Being a hotelier myself, I could see that nobody was forcing to give us a good service.
Buffet has an array of choice be it at breakfast as well as for dinner and the price is very decent. Everything at the hotel is affordable. Overall we had some 15 rooms booked at Coastlands Umlangha as we stayed there on the occasion of my cousine's wedding.
The waiters are very attentive and patient. Thanks for bearing with us on a Sunday night when we were the last to leave the restaurant and the bar.
The room is spotlessly cleaned and very comfortable.
The hotel is near to Gateway, within 5 minutes walking distance for shopping and dining out.
Parking is free for hotel guests and one can also enjoy some pastries from Oven delight which is next to the hotel.
We hope to be back soon.
Keep up the good job, change nothing.
Absolutly disappointed by the lack of will to sort a simple tv problem out.
Stayed 4 days reported the problem from day 1 and every day thereafter.
Not sorted till the time we checked out.
Room was decent.
This was the worst stay of all the hotels I have been. Started on the check in day where the receptionist was so rude and cold. There was no explanation of the hotel stay eg where is restaurant for breakfast, bar etc. She did not smile what so ever worst part the room she allocated the windows were so dirty was very disgusting. The restaurant staff as well no greeting of guest. They just clears the table without greeting and asking if they may clear the table, the housekeepers passes on the foyer you like you don’t exist, you as a guest you must be the one greeting. We only received the complimentary water on check in after that no water was left In the room. On our check out day back to receptionists none of them greeted, no smile, no one asked how was the stay. We really disappointed with the service level of coastland umhlanga. The staff was not welcoming at all, their so cold towards guests and not helpful. The receptionists attitude stinks!!! I was planning to come back and stay at coastlands umhlanga in March but after this bad experience I will have to change my booking and book a hotel where I will be welcomed and be treated good. Your hotel can be affordable but if your staff are treating guests like their cheap then I rather stay at an expensive hotel where my money will be appreciated.
Good location for restaurants, bars and shopping: further from the beach. Rooms spacious and well appointed with excellent modern bathroom. Complimentary water on first day only! Breakfast good, but other food in the restaurant was ordinary. Extensive bar, but no tap beer. A cavernous place, not to our taste, but a good value choice if room quality and location are the priorities.
Delighted to find accommodation that is affordable, clean, welcoming. Spent a decent amount of time here with family. Rooms were really large, could easily fit 2 king size beds and the bathroom was large, spacious. We had no issues with housekeeping. Staff at the restaurant were extremely helpful and accomodating on our dietary requirements. Speak with manager who was most helpful and kind in ensuring we had freshly baked egg free pastries. The personal touch of the employees made the stay welcoming. A few things that do require attention would be to have staff that are fully competent in understanding English and knowing items of the menu. Room service delivery is rather slow and food was not hot by the time it reached the room. Vanilla cafe food is fresh and must try. One should not have to pay for parking. Location is terrific to Gateway mall which is next door as well as the hospital. Oven Delights bakery which is located outside has yummy treats. I do think that entertainment facilities are required especially a games room. The pool area should be enclosed with a retractable roof top. Unfortunately the pool area was not the tidiest. It requires an upgrade of furniture. Gym equipment is limited. Overall a wonderful stay.
It would also be good to see staff at their work stations instead of having to look for them when needed.