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All You Need to Know About the Pool
at Papillon Belvil Hotel

Pool & Beach (543)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... There is enough different food, snacks in the bar near the pool. There is very customer oriented personal. I hope next year...
... every night. Outside you have a choice of eating at the pool bar or there is an area where they serve Pizzas, jacket...
... in the kids club, the adults are either relaxing by the pool or being entertained by the animation team and equally...
Most popular question about the pool
Hi, could you please let me know if the outdoor slides and pool are heated at the beginning of April. This is a very important detail to know. Also can we visit and use the...
Answer from Papillon Hotels
Apr 2020 |
... interest in Papillon Hotels Resort Spa! Our aquapark, relax pool and the kids' pool will be heated. And you can visit our...
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Reviews that mention pool

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Yelena wrote a review 9 Oct
1 contribution
This is the only hotel we want to come back for last 7 or 8 years. It has a beautiful nature with very comfortable see beach. There is enough space for people who come for the active vacations and for families that come with small kinds. It has a perfect kids club for Kids and teenagers. Animation team become a family for us. My life grow up with the animation team. I want to thank Tarek and Durkan for my kids love to Notre Dam musical. Every year we come back to see Shaman show and Street Dancer team. This year all bungalow rooms are refurbished. They are very comfortable. The territory is separated by small zones with bungalow and trees. It is very comfortable to stay in the yards to read rooms or watch movies.
My family never had any problems with food even when my kids very about 1 year old. There is always enough different tasty food.
This year we spend more time outdoor because of lockdown that we had in our country. We don't need to go inside into the restaurant. There is enough different food, snacks in the bar near the pool.
There is very customer oriented personal.
I hope next year there will be no covid or any other problems and we will definitely come back here.
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Date of stay: October 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Belvil GRM, General Manager at Papillon Belvil Hotel
Responded 2 weeks ago
Dear guests, Thank you for choosing Papillon Belvil Hotel and for taking the time to write a review about your vacation and kind words to the staff of our hotel. We are glad that the hotel left a vivid impression for you. We wish that the best memories of your holiday will warm you until your next trip to us! We will continue to make every effort so that in the future you will receive only impeccable service and positive emotions at the Papillon Belvil Hotel. We will be glad to see you again as our guests! Best wishes Hotel administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nikki D wrote a review Sep 2020
Loughborough, United Kingdom18 contributions10 helpful votes
I am traveling with my husband and my 19 year old Daughter We arrived on 18th September and are staying here for 10 nights I have been visiting Turkey for the last 10 years but have never been to this resort. I was apprehensive to book with Covid-19 but I can assure you they are doing their upmost to keep everyone safe. The staff all wear masks and there are hand sanitizers everywhere, they do temperature checks every day and all food and drinks are served behind plastic screens, this in no way affects the service They provide, all the staff are so friendly. here. The resort itself is set in beautiful surroundings of gorgeous flower gardens and the rooms are really modern and exceptionally clean. The food is so good in the main restaurant upstairs outside their are BBQ areas and I especially love the Chefs Corner this is where they serve specials, which I have to say the taste is equivalent to your Michelin star restaurants and there is always something different every night. Outside you have a choice of eating at the pool bar or there is an area where they serve Pizzas, jacket Potatoes pasta, crepes desserts, fruit the food is so good! And a special mention to a guy who works at the beach bar I think his name is Haci Ahmet he loves to talk about English football, so friendly and welcoming. Animation Team are amazing, we already met Taner and Pierro at a previous hotel and it was them who actually persuaded us to book and reassured us that everything is very safe. The whole of the animation team and the managers are brilliant we have been to previous hotels where you can see that the animation are not happy but here you can see they all work well together and actually enjoy what they do. I have to say one of the best teams we have met. They still do all the activities and pool games but again they are very careful and make every one disinfect their hands before using the equipment and they all wear masks. We had a Octoberfest last night it was such good fun and so much effort was put in to the night. I can honestly say that the only thing that disappoints is the fact we only booked 10 nights and not 14 we do not want to go home. We have met so many guests that are returning year after year which says a lot about a hotel. There are not many British but it might be the Covid -19 Situation but this has not bothered us at all and we have made so many Friends of different nationalities that are so friendly here. Love this place and will definitely be one of those returning guests!
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Belvil GRM, General Manager at Papillon Belvil Hotel
Responded 4 weeks ago
Dear guests, Thank you for choosing Papillon Belvil Hotel and for taking the time to write a review about your vacation and kind words to the staff of our hotel. We are glad that the hotel left a vivid impression for you. We wish that the best memories of your vacation will warm you until your next trip to us! We will continue to make every effort so that in the future you will receive only impeccable service and positive emotions at the Papillon Belvil Hotel. We will be glad to see you again as our guests! Best wishes Hotel administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anita m wrote a review Sep 2020
6 contributions2 helpful votes
Once again myself and my husband are having an amazing holiday at Papillon Belvil. This is our sixth stay at this particular hotel and they never disappoint! Even in the difficult times that we are all going through this year our holiday is still amazing! Everything has been put in place to make sure we all stay safe! From hand sanitation to temperature checks for the guests and all of the staff have to wear masks at all times. Food is spectacular, entertainment is amazing and everywhere is so clean. The animation team whose manager is Gurkan Zeytin are brilliant! They entertain us from morning to night if we want them to. Tarik, Mehmet, Lili, Amine, Taner and Kuba are exceptional in their jobs hiand we have become very good friends with them all! Also the bar and restaurant staff are so friendly & attentive. Nothing is too much trouble for anyone who works in this hotel. I would highly recommend Papillon Belvil for a brilliant vacation for couples as well as families. Whilst the children are being entertained in the kids club, the adults are either relaxing by the pool or being entertained by the animation team and equally having as much fun! There is so much to do if you want to. If not you can spend your time sunbathing or in the gorgeous Spa that they have.
This hotel has everything you need. A mini bar in your room, a hairdryer and toiletries. Lots of different food choices, shows in the evening, a hairdresser, swimming pools/water slides and a private beach!
I will definitely be coming back again next year!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Belvil GRM, General Manager at Papillon Belvil Hotel
Responded 4 weeks ago
Dear Guest, Thank you very much for your detailed feedback and choosing Papillon Belvil for your stay. It was a great pleasure to read your experience at Papillon Belvil. We very much appreciate your kind compliments which have been shared with the entire team, who will be so pleased. We do hope we will have the opportunity to welcome you again Best Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
4Lumb wrote a review Sep 2020
Peterborough, United Kingdom21 contributions3 helpful votes
+1
We visited Papillon Belvil in August. We travelled as a family with 2 adults and 2 children. We booked through Jet2; this is our 4th holiday package with them.

We arrived late in the evening, check in was quick, we had a form to fill in but it wasn't too long and our luggage was taken to our room by the time we had a drink and completed it.

Our room was in the main hotel, first impressions were great; the room was very clean, nicely decorated with a 2 single beds (one of them a sofa bed) and a comfortable double bed. The bathroom had a walk in shower with the option of a rain shower or normal showerhead. The mini bar (included) was stocked with a selection of drinks and some snack bars and the safe was also included. Between the 4 of us we had enough cupboard space.

At 23:00 late dinner began and we were able to get a delicious evening meal; much appreciated after our day of travelling.

In terms of Corona, we felt very safe. We each had our temperature checked upon arrival and further temperature checks were carried out daily; as we went to breakfast and when we went to the kids club. We were provided with a PPE kit in the room containing hand gel, masks etc and additonal masks were available at the main restaurant during every service. There were hand gel stations everywhere, you never struggled to find some if you needed it. In the restaurant the food was served from behind screens by staff in gloves, aprons and masks. And social distancing was even implemented during fitness classes and in the kids club. All the staff wore masks, but guests didn't have to, it felt more normal than life at home because of this and it was a welcome relief.

Kids club - currently younger children can't be dropped off in the kids club but older ones can. Our children enjoyed all the activities they took part in and the more they tried the more they wanted to go. The absolutely loved the Papy kids team and we had tears when it was time to leave - they miss every one of them already; Mohammed, Anna, Anna, Ayse and Juli - sorry if I missed anyone! But every one made the holiday so special for our children and were so caring. The programme for kids club is different each week (starting on a Monday). Something we hadn't realised; we turned up on a Sunday and the children chose their activities based on the programme (we thought) but got it wrong, but they weren't worried, they enjoyed the other activities that were running. One of their favourite activities was t shirt painting, for €8 each they chose a t shirt with a pre printed outline that they then painted. There were plenty of paints to choose from and the t shirts were available to collect the next day - once the paint dried. I have to say they wash well and are a nice quality top for the price. The other thing we hadn't realised was that the children's disco is in the Amphitheatre but the show is on the football pitch in the kids club area, so look for it there if you wish to see it. Our daughter loved the balloon and bubbles show - she laughed so much.

Animacion - there is a full timetable of activities every day. The team work incredibly hard and encourage people to join in without being pushy. I took part in the fitness classes; morning gym, aqua fit and aerobics. I found them quite hard, though I'm not especially fit, but the guys are really encouraging and I gained fitness during our stay. Pack your sports bra (ladies) and trainers, though you could manage without, they help if you've got them. There are lots of games in the programme too. I have to thank Lilie especially who always encouraged everyone to push themselves to do their best, Amin was hilarious and his classes fun and and Pierro was full of positive energy and enthusiasm.

Food - as a family we all loved the food we tried, I can't imagine anyone would struggle to find things they enjoy each day and the main restaurant offers so much variety on a daily basis. Food is available 24/7. There is also the food court area, the beach restaurant and the pool bar - all offer different options in addition to the main restaurant which are great if you don't want to stray too far from the pool at lunchtime. The baklava and selection of Turkish foods did not disappoint - baklava is available each evening in the main restaurant. Do have a good look around in there as things are served in different areas - for example in the morning the fresh cooked eggs/ omelettes are served outside whereas the rest of the buffet is inside, ice cream is inside the restaurant towards the large indoor seating area for example. Every member of staff in the restaurant works incredibly hard and is very friendly, from the lady that greets you at the entrance and checks your temperature to the whole team inside who do not stop, it is a little unfair to highlight a few but we did have our favourites; Aysun, she was always friendly and kept the restaurant area clean, the chef who worked on the cereal counter in the morning learnt our choices and would get them prepared for us each day (he didn't have a name badge), Nejla on the juice bar would also remember what we liked to have in the morning and was kind, Ibrahim, who often served our table, would remember our drink preferences and was quick to clear things away, the lady who made gozleme each evening was always quick to help, the smiley younger lady who worked in various stations during our stay was lovely and the man who worked on the fruit counter during the evening service was funny; our daughter liked to watch the melons being chopped up before she chose some fruit (they are enormous!).
A la carte - we found trying to book an a la carte restaurant a little frustrating. You have to call between 9 and 10 but we tried for several days in a row (we wanted to visit the Italian restaurant) and by the time we got through at around 9.15, as the phone was engaged, it was full, every time. If you are staying for more than 7 nights you are entitled to 1 meal in 1 of the a la carte restaurants, if you stay for 2 weeks, 2 meals.
We gave up trying and booked the fish restaurant for 2 of us as that was the only thing available and we didn't have many evenings left. My husband and son went and thoroughly enjoyed it, it was a welcome change from the busyness of the main buffet restaurant and the staff were very attentive. Such a shame we didn't all get the opportunity to enjoy the experience. I did try and sort this at the customer relations desk twice but the first time the man explained they can't book the restaurants there and the 2nd time the lady was waiting on a response but we never heard anything more.
Drinks - most of the drinks were branded, Efes was the beer being served, we enjoyed trying the cocktail of the day; these are in the lobby bar in the evenings in line with the meal service. There is always plenty of water available in addition to the bottles the mini bar team refresh daily. The lobby bar is a lovely calm environment, often with a live pianist, if you fancy an evening away from the shows.

The pools - there are 3 main pools, one is for over 15's only, we tended to stay near 'the world pool', we called it that as that is what the mosaic tiles show, but that was a good position between kids club, the slides and a bar so we could see our children when they were playing. The pools are a little deep 1.4m so if our children couldn't swim we would have needed to stay with them more. There are 2 kids splash pools - a big one in Papy kids with lots of slides and water jets and another by the biggest pool - they are both very shallow. The slides were great, we especially loved going down the ones with the double inflatable rings. The splash pool there is 1.2m and has a strong lifeguard presence.
2 of the poolside ladies were absolutely brilliant, Hatice and Duru, they are lovely ladies and always made me laugh while keeping everything clean and tidy.

The poolside music needs more consideration; there was often music being played with explicit lyrics (swear words) which isn't appropriate at a family resort with a lot of young child visitors.

The beach is glorious with beautifully soft sand. The water can be choppy on windy days but otherwise it's a great place to swim. It starts shallow but can get deep quite quickly for smaller swimmers. It is a little gravelly in places but not uncomfortably so. There is a floating jetty you can swim out to and if you sit still on the edge for a while you will see some amazing fish. It's worth the swim out. The beach areas are also kept clean and there are showers there for rinsing off after.

Entertainment - the evening entertainment programme offers a variety of shows, often with further options afterwards. There were a few shows that we found inappropriate for children, the music included explicit lyrics, and at times the costumes and dance moves were very sexual. There wasn't any indication of of this in the show poster otherwise we would have chosen not to attend with our children on those evenings. Thay said we did enjoy the magic, circus and bmx/ skater shows. Otherwise the amount of bum cheeks our children had shaken in front of them became a standing joke between us. The lighting for the show was uncomfortable at times, a few are turned onto the audience and are dazzling, we took to taking a hat to wear to reduce the glare as otherwise we sat with a hand over our eyes.

As others have said the staff team as a whole create a family like ambiance; they all get on well and many have worked there for some time. We met a few families that visit every year and we can understand why. There weren't many British families but from what others said that is more to do with covid normally there would be more. We didn't find it to be an issue, our children still made friends in the kids club - a game is a game regardless of the language you speak. And I found people in the exercise classes were friendly, the first few times I went they helped me figure out what I needed etc.

As we found on a previous trip to Turkey there is lots of single use plastic; straws, water bottles, but there are some recycling points spaced around the resort so you are able to dispose of them responsibility.

On the whole our holiday gave us a much needed break and we returned to the UK feeling refreshed. Thank you Belvil!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Belvil GRM, General Manager at Papillon Belvil Hotel
Responded 7 Sep 2020
Dear guests, Thank you for choosing Papillon Belvil Hotel and for taking the time to write a review about your vacation and kind words to the staff of our hotel. We are glad that the hotel left a vivid impression for you. We wish that the best memories of your vacation will warm you until your next trip to us! We will continue to make every effort so that in the future you will receive only impeccable service and positive emotions at the Papillon Belvil Hotel. We will be glad to see you again as our guests! Regards Hotel administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Natalie V wrote a review Aug 2020
Aylesbury, United Kingdom256 contributions61 helpful votes
Where to begin!
Throughout these unprecedented times, the hotel and staff have been working tirelessly to keep the hotel safe and the guests confident and happy during their stay.
Upon arrival you are given medical forms to fill out to ensure the safety of the guests. The hotel rooms have been completely renovated to a very good standard, and are plenty big enough for families. Lots of good lighting, storage, and all the mod cons you would expect from a luxury resort including PPE packs.

At meal times, temperature checks are available as well as hand gel. The restaurant has been transformed to ensure minimal face to face contact with the chefs - all you need to do it ask for the food that you want and they will be more than happy to serve you. Social distancing markers are throughout the restaurants and bar areas - it is just up to the guests to adhere to them! (Please note, the staff do everything they can to ensure social distancing, it's guests of a certain nationality who tend to not understand!) A la carte restaurants better than last year! Set menus with exceptionally tasting food. Not too large, but we felt there were too many dishes for 2 people. We had Dolce Vita (Italian) and Dragon (Oriental) - this restaurant is predominately sushi/fish rather than Chinese.

The pool and beach areas are kept to a very clean standard - always cleaners emptying bins and sweeping. Life guards constantly on 'watch' around the pools and beach. Toilets have automatic doors, taps, soap dispensers and hand towels which is very hygienic! Automatic hand sanitizer dispensers are placed EVERYWHERE throughout the hotel and were always filled up. I had never felt so safe!
All staff wore masks at all times of the day (despite it being so hot!) and wore gloves too.

BIG thank you to the Animation team! They work non-stop to entertain and ensure that the guests are happy and safe during activities and games. Activities have been slightly adapted e.g. no team games like Volleyball, but this is in line with COVID rules. Again, they constantly remind guests to keep socially distanced, as well as disinfecting equipment after each usage - something that I particularly admired. Evening shows are all outside agencies but we didn't mind watching Dance shows, Magic Shows and Bike/BMX shows. Big well done and thank you to Pierro as well as Anime, Lilli and Taner who constantly worked so hard throughout the day and night. Management should be incredibly proud of their staff.

All in all, the hotel has gone over and above to keep the hotel as safe, clean and 'normal' as possible for the guests - THANK YOU for a memorable holiday during this unusual year!
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Date of stay: August 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Belvil GRM, General Manager at Papillon Belvil Hotel
Responded 31 Aug 2020
Dear GUESTS, We would like to take this opportunity to thank you for selecting Papillon Belvil Hotel for your holiday, and also wish to express our special thanks for the time you took to share your comments with us. We were happy to learn that you enjoyed your stay with us and found our service up to the mark. We would be very pleased to see you again in the near future in Papillon Belvil among our much valued and respected guests. Best Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

Answer from Papillon Hotels
Apr 2020 |
Dear Miss Anette, Thank you for your interest in Papillon Hotels Resort Spa! Our aquapark, relax pool and the kids' pool will be heated. And you can visit our other Papillon Hotels as well. If you would like to consider our special offers please be so kind to send us your accommodation details to marketing @ Papillion. com . tr Looking forward to hearing from you. Best Regards.
1 vote
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Annette M asked a question Apr 2020
Nottingham, United Kingdom8 contributions11 helpful votes
Hi I am planning to come the beginning of April, (next year) are the pools and slides heated?
Answer from Papillon Hotels
Apr 2020 |
Dear miss Annette, thank you for your interest in Papillon Hotel Resort Spa! Our aquapark, relax pool and the kids' pool will be heated. Looking forward to welcoming you. Best Regards.
1 vote
Answer from GRM_BELVIL
Feb 2020 |
Good Day! Our indoor pool is heated till the end of April, also 4 (2 for kids and 2 for adults) outdoor pools are heated from the 1st of April. We will be happy to welcome you in our hotel!
1 vote
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Answer from Fahd Azizi
Sep 2019 |
if you making reservation with agency you can make a request for having a room next to 24 block and the sam3 thing if you making reservation with websites just send them an email for your request . and about the wifi is with good quality
1 vote
Answer from Anda R
Jul 2018 |
Hi,yes they have pool towels where you can change regulary, and yes,it was Disney parade
1 vote
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