I am not sure why this hotel has four stars. The room smelled funky when I got in, the air conditioning didn’t work, the room door kept unlocking and opening, the hotel wouldn’t switch my room, they provide you with un bottled drinking water that makes you sick. The WiFi works but keeps disconnecting, the food is okay.
Good breakfast. Nice rooms... but...it is not easy to get water for drinking, and there is a mess with the towels. Sometimes, you arrive from the beach, and...surprise, zero towels in the room. How it comes?.
I stayed for one night , good value , nice and friendly staff . Big room but the furniture and every there need a big renovation. On the beach but nice pool. breakfast was OK. this hotel maybe is good for business and conferences but not for vacation time.
Once again we stayed at this hotel: its main appeal was and still is that it has a very safe underground parking area. The hotel staff this time was quite inefficient. TV remote control didn't work properly and had to be changed three times (each involving a trip to the reception, because no one could come to the room). Room service took very long, came incomplete (had to wait for Parmesan cheese to be brought up, while pasta got cold... this in spite of having specifically ordered that cheese was wanted with the pasta). Check out instructions were contradictory. Air conditioning in the room was noisy and quite ineffective. All in all, the hotel standards have decayed in less than two years, which was when we last stayed in it.
How difficult was to book a hotel in Puerto La Cruz. This one showed up as the better stay in PLC, and I had no many options.
I came to the hotel having no idea If the reservation was accepted. The hotel has no idea about reservations and if you just get there, even if they have rooms available, you won't have the room.
The hotel and room are very clean, good space, but old style, very simple.
Good point is: there were no bugs or mosquito in the room. Be aware that dengue is a problem. Don't forget to bring repellent.
As it's vacation time, hotel was full.
Breakfast was included in my fee. Good buffet.