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All You Need to Know About the Rooms
at Astara Hotel Balikpapan

Room/Suite (76)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... 5 nights here is more than enough..... royal suite .. not !!!! .... very average even by Indonesian...
... reception and restaurant Aqva Palm. Check in was swift. Room at 11th floor access through elevator by card access only....
... to the services. For my long stay they didnt clean the room everyday as it should be. The floor a bit oily for a few...

Reviews that mention rooms

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Chris wrote a review Nov 2019
3 contributions
I class this as a mudguard on a car .... shinny on top but muddy underneath...... 5 nights here is more than enough..... royal suite .. not !!!! .... very average even by Indonesian standards.... room service very slow ... house keeping even slower...,. Running repairs to everything while I was there .... food yer that was a plus ... but when you have to teach the girl that does your eggs how to make pouched eggs ... there's a problem!!!!! ... cheap enough but ! Location pretty central.... plaza not far away ... taxi service ok but paying for parking every time you get a taxi to the front door ..
mmmmmm !!! .....staff friendly enough to help ...., pool .. to much clohorine ... I wonder why ... maybe it was to hide the smell ...
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Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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VAS1586 wrote a review Oct 2019
Qingdao, China600 contributions183 helpful votes
Was on a business trip to Balikpapan, happened to see this hotel in the Pentacity mall campus, made arrangements for booking. Reached on a Sunday evening, taxi from airport to hotel 70k. Hotel has two entrances, the North Tower (adjacent to Starbucks of pentacity mall) and South tower (opposite to Ruby Towers apartments). Reception functions at the 7th floor for both the towers separately. The Aqua swimming pool cum theme park with water slides is just between reception and restaurant Aqva Palm. Check in was swift. Room at 11th floor access through elevator by card access only. Good safety. Rooms looked new, toiletries OK (dental kits, shower cap, shaving kit, lotion, comb, disposable bag for sanitary purposes, ear buds, etc) Hand wash lotion canister, shampoo canister and body gel canister were available and topped up regularly. Towels though not great quality were neat, clean and a pair kept. Slippers were of surprisingly good quality with the Astara mark. At the south tower were sea view rooms with Ruby towers blocking the complete view. Room service was fine, restaurant bfast is OK. Food taste is fine but variety could be brought in. The restaurant has a lounge bar, good with arrangements for smoking outside. I believe the rates could be brought down a little for a parity to value you get. I would appreciate the Malaysian duty manager who stepped in over a confusion at the restaurant on room charging. Good person with great presence of mind. Restaurant and bar staff are working hard, especially that little girl at the kitchen with a Gilbab and Lion, the bar tender. My appreciation to Dewi and all restaurant staff for locating my credit cards box at the restaurant and bringing it to my room. I would have been in trouble otherwise. Good honest people. In all I enjoyed my stay there which was for almost 12days. Will book again if I need to visit the place.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Kang Dikdik wrote a review Oct 2019
jakarta, Indonesia5 contributions1 helpful vote
Not worth for the money. Quiet expensive compared to the services. For my long stay they didnt clean the room everyday as it should be. The floor a bit oily for a few day, already called the house keeping but they didnt seem solve that tiny problem. Just find another place to stay.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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JeanTLL wrote a review Oct 2019
Singapore, Singapore33 contributions13 helpful votes
In general, the room/toilet is small and not well maintained.

If you are fussy about marks and stains on the walls and doors, this is not a hotel for you. Various rust marks across the room as well. The bin was not emptied.

Breakfast spread is decent but doesn't taste good.

I would rate this hotel more three star than four star. In general, will not recommend this hotel unless you need a mall nearby, and a swimming pool that has slides.
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Date of stay: October 2019Trip type: Travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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ibrahim_lubis wrote a review Aug 2019
Bandung, Indonesia25 contributions1 helpful vote
+1
This hotel are suitable for family. Hotel with nice pool and waterboom, attach to mall, best location in town.

Room a little bit small for four stars hotel. A little bit confused about the hotel lobby, that you need to level 7 for hotel area. Staff are great. Water drain in bathroom are pathetic, its flooded all around the bathroom.
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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