Was on a business trip to Balikpapan, happened to see this hotel in the Pentacity mall campus, made arrangements for booking. Reached on a Sunday evening, taxi from airport to hotel 70k. Hotel has two entrances, the North Tower (adjacent to Starbucks of pentacity mall) and South tower (opposite to Ruby Towers apartments). Reception functions at the 7th floor for both the towers separately. The Aqua swimming pool cum theme park with water slides is just between reception and restaurant Aqva Palm. Check in was swift. Room at 11th floor access through elevator by card access only. Good safety. Rooms looked new, toiletries OK (dental kits, shower cap, shaving kit, lotion, comb, disposable bag for sanitary purposes, ear buds, etc) Hand wash lotion canister, shampoo canister and body gel canister were available and topped up regularly. Towels though not great quality were neat, clean and a pair kept. Slippers were of surprisingly good quality with the Astara mark. At the south tower were sea view rooms with Ruby towers blocking the complete view. Room service was fine, restaurant bfast is OK. Food taste is fine but variety could be brought in. The restaurant has a lounge bar, good with arrangements for smoking outside. I believe the rates could be brought down a little for a parity to value you get. I would appreciate the Malaysian duty manager who stepped in over a confusion at the restaurant on room charging. Good person with great presence of mind. Restaurant and bar staff are working hard, especially that little girl at the kitchen with a Gilbab and Lion, the bar tender. My appreciation to Dewi and all restaurant staff for locating my credit cards box at the restaurant and bringing it to my room. I would have been in trouble otherwise. Good honest people. In all I enjoyed my stay there which was for almost 12days. Will book again if I need to visit the place.
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