I have traveled a lot and all over the continental US and I always wonder, Hilton vs Marriott. While at one point Hilton was the King, they have fallen far in the US. Their rooms overall seem old dingy and no unique brand level. That includes Embassy Suites and Double Tree. My preferred hotel brand is Marriott and after this stay will be Marriott.
Traveling and working can be stressful but the DoubleTree by Hilton Irvine makes your stay the best. I benefitted from their customer service even before I arrived. They had their shuttle driver pick me up from the Amtrak station. Ben was a warm and pleasant driver. When I arrived, I was greeted with a very welcoming and warm front desk. They helped me get settled into my room very quickly.
When I entered the room, I was again pleased with the simplicity of it. I had a king size bed with a sofa bed. I do appreciate the sofa bed for casual lounging. There was plenty of space at the desk for work and the television offered a large selection of channels.
Later that evening, I had dinner in their restaurant. Their menu was flavorful and tasty. I found it to be appropriately priced. I had the prime rib dip with the truffle fries. It was absolutely delicious. Deanne was very helpful when I could not decide on an evening drink. She too was pleasant and engaging, visiting with me on a Sunday evening.
The next huge benefit to staying at the DoubleTree is their shuttle service. They will take your almost anywhere. This was helpful when I needed to go to Brandman University and return later in the evening after a long day of training. Both Ben and Issam provided excellent service.
Finally, I have to say thank you to Julie and the staff of the restaurant for being accommodating as I wait to head out on my return home. They understand my need to get some work done and they are more than happy to provide a comfortable spot so that I can get some grading done.
In short, whether you have business or are looking for a place for the weekend, I recommend the DoubleTree as a great place to stay. They truly know what customer service is and they are happy to make your stay enjoyable. I hope to return some day for fun and not so much work...but I'm not complaining! :-)
DeAnna and Ben are amazing human beings. I love an experience and they delivered from the jump. After arriving more than 2 hours late, Ben offered to drop me at my restaurant. DeAnna makes the world most amazing old fashioned.
I have been informed I can come down for breakfast...or I can have it delivered to my room at my convenience. Thank you.
I love an experience. I do love these humans. Thank you for being part of my journey
Fml- the cookies are warm. At 9:44pm. On a whim. Y’all. I’m allergic to chocolate. I’ve said no 6 times and now I’m
Nibbling around the chocolate ona cc cookies and loving it.
Reason 365 Danna is amazing. Also, she just said welcome home. I love her more than ever.
Real talk- DeAnna is concerned about competing with the shuttle team. I think it’s a joint effort. Every amazing experience just enhances the previous. Teamwork makes the dream work.
First of all, I would say that the staff here is excellent and they are a class act. Secondly, I accidentally forgot my computer charger in my room *after I checked out and was at the airport.* Omar took care of this, and Chris drove the shuttle over to the airport to personally give me my misplaced charger. They are saints.
I was overall happy with my stay at the Hilton Spectrum. My room was very clean, the staff was friendly and helpful. I would stay here again. I felt like the dinner menu in the restaurant was a little limited on choices, however all the food I had there was pretty good. I was a little disappointed when I booked my room, I was supposed to be given two drinks per day, but these were only good for draft beer and house wine, and I am unable to drink beer, and am not a wine drinker, and they would not subsitute for anything else.