Staying in Lompoc I started at the embassy suites, that place was dirty and gross, then I went to the Hilton Garden Inn which was real fancy but they reservation desk has no clue what happens on site so they messed up, told me the pool was open only to find out it was being used as a dining patio for the restaurant and the power went out in the whole city. I was screwed, no cash, no way to pay for anything, can't buy gas or food and my family just wanted to have fun and swim. Pulled up to the hotel and saw other kids swimming, my little 3 year old squeeled "those are my firends". Told my story to the manager, he had a room available and even tried to with the Hilton so I could stay there and use their pool. The GM said no so I stayed at the HD Express. Room was clean, everything worked, pool was nice, staff was friendly, key didn't work, they fixed, no issues and saved the rest of our trip. I made the mistake of NOT reviewing trip advisor prior to booking my 1st hotel. Don't make that mistake, read the reviews and their stories. Downside was view of the motel 6 which was not so nice.
I was concerned after reading the last couple reviews about the renovation but seems like it is completed and we didn't have any issues. Smooth check-in/check-out, great suite, quiet and neat place to have a good sleep for a one night and continue to explore surroundings of Solvang :)
I was in town to put my brother to rest. This hotel section I was placed had only one elevator. I explained to the hotel desk clerk I was disabled and could not walk upstairs. He put on the second floor, I think because of my late arrival and availability. But he made sure he placed me in a room right by the elevator because he said their was a disabled spot and ramp by the elevator. I did not want to travel during this virus but I was in town to put my brother to rest. The next morning the hotel blocked off entrance to the hotel and both entrance ramp so they could paint the ramps and outside elevator area in the morning. Anyone disabled was forced to walk downstairs or? I brought it to the desk clerk attention. The next day they did it again so they could add another coat. I was forced to walk up and downstairs with serious medical problems. When. I complained again, I found out they were planning to block it off a third day. To make matters worse the room was very dusty and dirty I bought cleaning stuff to wipe down the room because of the virus but ended up staying up really cleaning the room. The head board was full of dust so was the counters and dressers when I moved things around. The windows offered no sunshine or outside view because they were not able to hang window treatments so they took brown trash bag paper and blue tape and covered the inside window. Lastly, I understand no buffet served breakfast because of the virus bug they could had worked s coupon deal with local food business. I booked this hotel because it was an express. As a rewards member really disappointed in this location and the handling of problems.
This hotel has been undergoing renovation. There are some noise and dust [not too bad], and laundry room was closed. However, the problem was cleanness. Bed sheet had nasty smell [smell of dirty feet or the smell you get when laundry was left in the washer too long]. We were given a new room next door, but there was a big stain in one of the bed sheets. We also found two small spiders [perhaps due to construction]. The breakfast is typical Holiday Inn Express, but pancake machine was broken. There was also no soy milk.
One the other hand, the staff was nice. Location is good for exploring Lompoc area. Habit Burger right next door was really good.
The location is good, walking distance to several restaurants and a supermarket, and a half hour drive from Solvang. In December the hotel was undergoing renovations which meant checking in in a trailer in the parking lot, and a temporary (I hope!) breakfast room which struggled to cope with the number of guests using it. The poor staffer managing the breakfast did well to cope on her own, remaining cheerful and helpful despite being rushed off her feet.
The bedrooms were large, comfortable, and clean. The outdoor swimming pool is on the small size but we didn't actually use it (I believe it is heated, but the weather was too cold for us!).
If I were in the area again, I'd definitely consider this property again.