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All You Need to Know About the Rooms
at Sheraton San Jose Hotel

Room/Suite (78)
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Room review highlights
We came expecting a clean room but found anything but. There were crumbs left on tables as well as sticky residue. In addition...
I am not a room guest but instead am an attendee of a seminar hosted at Sheraton San Jose Hotel Ball Room. After the seminar,...
I booked a room through my Marriott Ambassador rep who requested for a suite upgrade and was approved for Dec 25-27. Once I...

Reviews that mention rooms

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Spencer wrote a review Sep 2020
1 contribution
We came expecting a clean room but found anything but. There were crumbs left on tables as well as sticky residue. In addition there is no hot water on the bathroom sink. Very poor experience. I do not recommend this hotel.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Randy Langley, Owner at Sheraton San Jose Hotel
Responded 4 weeks ago
Thanks for your feedback. Your experience is not the norm for this hotel and I will share your candid comments with the appropriate team so that they can be retrained to exceed our guests' satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
David W. wrote a review Feb 2020
1 contribution
I am not a room guest but instead am an attendee of a seminar hosted at Sheraton San Jose Hotel Ball Room.

After the seminar, I accidentally left my computer bag (with laptop) in the Ball Room. When I returned to the hotel and reported my loss, the Ball Room restaurant manager Christian Perez and Front Desk Supervisor Debbie assisted me to locate the lost computer bag (with laptop).

Especially appreciate Christian's help to walk me through many places and eventually we found it.

I am very happy with Sheraton San Jose Hotel's courtesy and assistance on this matter and don't hesitate to write this review to show my appreciation!!
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Date of stay: February 2020Trip type: Travelled on business
Value
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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ANDY1888 wrote a review Jan 2020
WALNUT23 contributions12 helpful votes
I booked a room through my Marriott Ambassador rep who requested for a suite upgrade and was approved for Dec 25-27. Once I checked in, the lady at the front desk gave me a room one floor below the concierge lounge. It only had a king bed. I booked the room with 2 beds. So she decided to put me on the 3rd floor (302) even though my request on my profile was for a room on the high floor. Note that this was on Christmas Day and there we only six cars in the entire parking lot including mine. The front desk lady gave me 2 vouchers for each day and it stated buffet breakfast. I told her that I booked the room with 4 people on the reservation. Also when I went for the buffet breakfast, they told me that the restaurant was closed as they stated that there were not enough guests to keep the restaurant open for the holidays. My family of four did not have breakfast on both days. Also the concierge lounge was closed and there was no breakfast there. I am going to contact Arne Sorenson and let him know.
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Date of stay: December 2019
Room Tip: got placed on 3rd floor even though a high floor was requested and only 6 cars were in the entire...
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Angelique L, Manager at Sheraton San Jose Hotel
Responded 5 Jan 2020
Thank you for sharing your feedback with us. We sincerely apologize for the poor experience that you had. Based on the information that you provided, the hotel could have provided alternatives to make your stay better. We appreciate your feedback and although it is not typical of the quality of service that we provide, we will certainly use it as a learning tool for the team. We hope that you will give us another chance to show you that we can make your stay better. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SPN67 wrote a review Nov 2019
Arlington, Texas35 contributions35 helpful votes
The overall rating I gave should not necessarily deter you from staying here. The hotel was adequate in pretty much every way, but as a business traveler, I weigh certain amenities differently than if I was rating for a personal stay. I chose this hotel because it was moderately priced and relatively close (15 minute drive) to the office in Sunnyvale. As it turns out, the traffic from this location is really bad. It actually took me about 5-10 minutes less time than when I have stayed in Fremont which is much cheaper generally. Just across the road to this hotel is a giant sign for a local shopping mall giving the impression that you might have several restaurant options. It is not the case. It requires a car to get anywhere to eat from this hotel unless you want to use the restaurant in the hotel itself.
The good:
-Fitness center
-Gorgeous outdoor pool area
-Friendly staff
-Standard sized rooms plenty big enough for business travelers
-Respectable desk and chair for working
-Nice lobby, very comfortable for waiting on your ride
-Two real (not on the lamp) outlets and USB ports on one side of the bed.

The bad:
-This hotel is visibly out-dated. I had to hunt around to turn on the lamps only to realize that they used the old toggle switch on the cord that I haven't seen in years
-There is no refrigerator
-The concierge lounge is extremely limited and alternates for breakfast with oatmeal or scrambled eggs (on one day another guest actually asked me what "that was" referring to the eggs - they aren't great
-The fitness room is adequate, but it's not quite big enough for business travelers. The room gets very crowded early on weekdays and weeknights. With only 3 ellipticals and 3 treadmills that are fully occupied it was especially frustrating that one of each of those machines was not functioning. If you don't exercise, then none of this matters to you.
-I only checked the floor I was on (and the lobby), but on the 9th floor, there is a low ceiling when you exit the elevator. I'm pretty tall (6'7") and if I'm not paying attention, I'll hit my head on it.
-The remote control in my room was not responsive to channel changes making it difficult to really channel surf.
-Not a huge deal, but this hotel uses old clocks and mine was still on Daylight Saving Time. I use my phone to wake me up anyway, but there were a few panicked moments when I would glance at the clock and think I was an hour late.
-The shower gets plenty hot but the sink does not, so I had to shave in the shower.
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Date of stay: November 2019Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from rlangley, General Manager at Sheraton San Jose Hotel
Responded 8 Nov 2019
Thank you for taking the time to share your feedback about the Sheraton San Jose, pagenix. We appreciate both the good and the areas of opportunities that you mentioned and we will work on these for improvement. Thank you for staying at the Sheraton San Jose and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Randy Champagne wrote a review Oct 2019
9 contributions1 helpful vote
Excellent place to stay,, Staff are great!! Exceptionally nice and clean.Very accommodating excellent amenities I would strongly recommend .. No problem if you need a late check out. Food is excellent hear whether it’s room service or if it’s in the bar
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Angelique L, Director of Operations at Sheraton San Jose Hotel
Responded 12 Oct 2019
Thank you, Champagne1862, for your feedback. We look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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