In light of the COVID-19 pandemic that has caused widespread closure of hotels, restaurants, bars and businesses, it was with careful consideration that my boyfriend and I decided to take a quick trip— a mini-getaway to Monterey from Los Angeles, where we have been several times before, but not during the current unprecedented situation of a global public health crisis.
So, with our masks, gloves and other protective gear, we booked our stay at the Hilton Garden Inn. I researched all the latest COVID-19 and Hilton updates that have been enacted to keep guests safe and comfortable during this pandemic, and this hotel, with its comprehensive sanitation plan and cooperative agreement with Lysol brand sanitation products, thoroughly impressed me.
Upon our arrival, David G was super nice, friendly and helpful in checking us in, and explained everything completely about where to find open restaurants in the area, as well as details about the cleaning protocols that the hotel uses; including no contact room sanitation, check in and check out procedures, and social distancing procedures. When we arrived at our room, there was a sticker that one has to break open to get into the room, illustrating that the room had been sterilized and that none of the cleaning staff could enter the room after cleaning, until guest have checked out or, if staying for more than 7 days, until the 8th day to clean.
Our room was visibly spotless, and we also had a beautiful balcony overlooking the parking lot, but with a view of beautiful trees. . In addition, we had secured parking in the garage of the hotel, and since we have a handicapped placard, it was so nice to see the huge parking spaces separated by at least 10 feet. This was unexpected and amazing to us, especially in light of the pandemic.
We had my little dog with us, and since he is a service dog, David G waived the pet fee, and was so helpful in explaining the policies of having a pet in our room.
This hotel is comfortable, convenient and hassle free, as well as being extraordinarily clean, which gave us peace of mind to enjoy this little getaway in the most stress free way possible, which was our goal in traveling here. So much so that we decided to stay another night.
Since we decided to extend our stay late at night, I went down to the front desk to book the extension, and Kenny F was upfront, awesome and honest about the price difference, as well as giving helpful advice on the most cost effective way to extend our stay, Through Kenny F’s suggestions of using my original booking method, I was able to extend our stay another night with almost the same per night price as I paid before.
All in all, I am extremely happy with this hotel and the care they have taken in ensuring their guests’ safety, comfort and convenience. And, even with everything going on across the globe, the staff here have been super friendly and accommodating. I will definitely stay here again. Thank you!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Chase R, Director of Sales at Hilton Garden Inn Monterey
Responded 1 Jul 2020
Wow, what an amazing and wonderful review to receive, we are so pleased to hear your experience here at the Hilton Garden Inn Monterey exceeded expectations! We have trained and practiced tirelessly in all ways for this uniquely difficult situation we are all facing globally today. And with comments and feedback such as yours, it REALLY does help us know we are doing right, doing it safely, and that the reception from our incredible guests is well received. Thank you so much once again for the information provided, and we certainly look forward to having you and your boyfriend back as our guests very soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC