We stayed here on 09/11 Friday and checked out on 09/12 Saturday. When we checked in, the front desk lady was very nice and answered all our questions. I'm very disappointed at how the night time front desk person talked to us. We were celebrating a birthday and came back from our dinner at 9pm. Due to covid, there isn't much to do outdoors. Thus we were playing music and dancing inside our room. It was definitely our fault for not noticing that it was already 11pm and we were blasting music. However, we heard a knock on the door and he told us to open our door. Then he said that there were complaints from the rooms next door and downstairs and to keep it down. We apologized and said "of course". What he said next made me furious. He said that he will call the police if we don't keep it down in a very condescending tone. I don't think we need to be threatened for this kind of stuff. This is such a disrespectful way of reminding us to keep it down. I would expect some decent way of giving warnings to customers. We are not staying at your house, we paid for the room and we followed all the regulations. If we had to complain about their services we would not talk to them in that manner. I don't understand how a paying customer has to be threatened instead of some polite warning. There wasn't any room next to us, except a storage room. There was a room across us, that might have complained. Overall, the hotel was fairly empty due to covid and all the fires in CA. Very rude front desk man has definitely ruined our night and will not coming back to be treated like this. Also, I think it is rude to demand us to open the door like we were some sort of criminals hiding from the police. Very disrespectful!!! Absolutely disgusting behavior that I have never experienced at any hotel or resorts.
The room was very comfortable, tasteful, and in good condition. We noticed a number of features this Plus hotel had that were not in basic Best Westerns. The large and incredibly soft towels were particularly wonderful. During the Covid-19 restrictions, guests were provided with the choice of several nice, hefty "to go" breakfast bags which included yogurt, pastry, fruit, granola bar, fruit juice, etc.
The location is great - close to both Napa and Sonoma Valleys, and directly across the street from a large shopping center with many fast food and family-style restaurants.
The staff was very helpful and enjoyable to converse with, and knowledgeable regarding the history and features of the area, and served as a great source of recommendations for places in the area that met our interests and needs.
Great visit, despite Covid-19!
If you want a great hotel while visiting Napa this is the place for you. Easy access and near lots of conveniences. Our king room was quite large and well appointed. Staff was very friendly and helpful. Great value for this area.
The check-in process took too long due to some computer problem. When I got to my room I found a half drank bottle of coke and a half drank bottle of water. During the COVID-19 Pandemic, ridiculous. Fortunately I had sanitizing supplies with me. I have stayed at this hotel approx. 50+ nights over the last 4 months. They use to offer breakfast (up to $10.00 at the Denny's), now a 15% off coupon at Denny's, embarrassing.
The room was very spacious, nicely decorated and very clean. Very comfortable bed and the pillows were above average and we had plenty of them. the refrigerator and microwave were great to have. Our friends had the 2 bed room and it was nice as well with lots of room.