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All You Need to Know About the Rooms
at Best Western Plus Inn At The Vines

Room/Suite (201)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... outdoors. Thus we were playing music and dancing inside our room. It was definitely our fault for not noticing that it was...
The room was very comfortable, tasteful, and in good condition. We noticed a number of features this Plus hotel had that were...
... for you. Easy access and near lots of conveniences. Our king room was quite large and well appointed. Staff was very friendly...
Most popular question about the rooms
Hi, does anyone know if there's a kettle and hairdryer in every room?
Answer from Steve Y
Aug 2016 |
There is a hairdryer and a coffee pot in each room

Reviews that mention rooms

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OyuA wrote a review Sep 2020
1 contribution
We stayed here on 09/11 Friday and checked out on 09/12 Saturday. When we checked in, the front desk lady was very nice and answered all our questions. I'm very disappointed at how the night time front desk person talked to us. We were celebrating a birthday and came back from our dinner at 9pm. Due to covid, there isn't much to do outdoors. Thus we were playing music and dancing inside our room. It was definitely our fault for not noticing that it was already 11pm and we were blasting music. However, we heard a knock on the door and he told us to open our door. Then he said that there were complaints from the rooms next door and downstairs and to keep it down. We apologized and said "of course". What he said next made me furious. He said that he will call the police if we don't keep it down in a very condescending tone. I don't think we need to be threatened for this kind of stuff. This is such a disrespectful way of reminding us to keep it down. I would expect some decent way of giving warnings to customers. We are not staying at your house, we paid for the room and we followed all the regulations. If we had to complain about their services we would not talk to them in that manner. I don't understand how a paying customer has to be threatened instead of some polite warning. There wasn't any room next to us, except a storage room. There was a room across us, that might have complained. Overall, the hotel was fairly empty due to covid and all the fires in CA. Very rude front desk man has definitely ruined our night and will not coming back to be treated like this. Also, I think it is rude to demand us to open the door like we were some sort of criminals hiding from the police. Very disrespectful!!! Absolutely disgusting behavior that I have never experienced at any hotel or resorts.
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Date of stay: September 2020
Room Tip: Spend the extra money and stay somewhere nicer
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Bret Cudd, General Manager at Best Western Plus Inn At The Vines
Responded 18 Sep 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. This situation will be addressed, and will not happen again in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 707-257-1930. Sincerely, Jordan Losea Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeff N wrote a review Aug 2020
Kalama, Washington152 contributions33 helpful votes
The room was very comfortable, tasteful, and in good condition. We noticed a number of features this Plus hotel had that were not in basic Best Westerns. The large and incredibly soft towels were particularly wonderful. During the Covid-19 restrictions, guests were provided with the choice of several nice, hefty "to go" breakfast bags which included yogurt, pastry, fruit, granola bar, fruit juice, etc.

The location is great - close to both Napa and Sonoma Valleys, and directly across the street from a large shopping center with many fast food and family-style restaurants.

The staff was very helpful and enjoyable to converse with, and knowledgeable regarding the history and features of the area, and served as a great source of recommendations for places in the area that met our interests and needs.

Great visit, despite Covid-19!
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Date of stay: August 2020
Room Tip: There are many room options. Talk to the staff about your needs - they are very helpful.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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HawaiiGirl112 wrote a review Aug 2020
Murphys, California11 contributions3 helpful votes
If you want a great hotel while visiting Napa this is the place for you. Easy access and near lots of conveniences. Our king room was quite large and well appointed. Staff was very friendly and helpful. Great value for this area.
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Date of stay: August 2020
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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martyaxelson wrote a review Jun 2020
Huntington Beach, California3 contributions4 helpful votes
The check-in process took too long due to some computer problem. When I got to my room I found a half drank bottle of coke and a half drank bottle of water. During the COVID-19 Pandemic, ridiculous. Fortunately I had sanitizing supplies with me. I have stayed at this hotel approx. 50+ nights over the last 4 months. They use to offer breakfast (up to $10.00 at the Denny's), now a 15% off coupon at Denny's, embarrassing.
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Date of stay: June 2020Trip type: Travelled on business
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Sunshine00064660470, Manager at Best Western Plus Inn At The Vines
Responded 23 Jun 2020
Dear Mr. Axelson, Thank you so much for taking the time to answer my phone call today. We appreciate your loyalty to Best Western and our property, and are deeply sorry for the experience that had on your last visit. Our property has recently implemented the We Care Clean Program, which implements even stricter guidelines for cleaning and inspecting rooms. I can understand the frustration of how things have changed through Covid-19, one of them being what our property is able to offer our guests for breakfast options. Currently our property is offering a prepackaged grab-and-go option, in addition to a 15% off coupon for the on site Denny's Restaurant that can be used as many times as you choose to dine there during your stay. We hope that you will give us the opportunity in the future to provide the excellent customer care that you deserve. --Jordan Losea, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Voyage314089 wrote a review Jan 2020
1 contribution1 helpful vote
The room was very spacious, nicely decorated and very clean. Very comfortable bed and the pillows were above average and we had plenty of them. the refrigerator and microwave were great to have. Our friends had the 2 bed room and it was nice as well with lots of room.
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Date of stay: January 2020Trip type: Travelled on business
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from Steve Y
Aug 2016 |
There is a hairdryer and a coffee pot in each room
1 vote
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