From Start to finish Sonoran Suites operation was dismal at best. Booking through Expedia was easy as usual, when Sonoran Suites took over the process became convoluted, there was a deposited that was not clearly noted, lots of extra paper work and they were cryptic on sending check-in instructions. We arrived at 4:00pm, we were told the key would be under the mat, which its was, but who in this day in age leaves a key under the mat as a check in process? when we entered the clean crew was still cleaning, check in was supposed to be at 3:00pm. While unpacking, went to put clothes in the dresser where 3 of the 6 drawers where broken. When trying to work the TV, they have 3 remotes, so trying to figure that out was a nightmare, had to turn TV and cable on manually on each respective unit, volume control did not work on any of the 3 remotes. No wifi!!!! Went to take a shower and the water would not get hot so after an hour I finally called the after hours, The guy I talked to did not apologize or show any sympathy, just directed me to get a key and go outside and find the water heater closet and turn the heat up, which I did and another hour later we were able to shower. The couches were worn, the mattresses were very poor quality and worn, the amenities were like that of a Motel 6. Very disappointed, Expedia should take a closer look at this property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC