First warning: NOT for families with children.
NO INSULATION. Every conceivable squeak and rattle can be heard. Built in the 1950's and last decorated in the 1980's. In my room, I had the choice of the windows overlooking the parking lot and the homeless rabble, or, the back of a 3rd level outside bar where the drunks (I mean patrons) next door hang out all night every night. Closing the drapes and bedroom doors had no impact on that noise or the running toilet in my room that woke me up every hour (never fixed).
I have stayed exclusively at Hilton properties for the last several years and in particular the Homewood Suites affiliates. This one was way down on the scale:
1) The food was not only bland, but not diverse and the quantities skimpy.
2) A false sense of security with overkill. Cameras everywhere - but people wandering in and out at random through the lobby.
3) Exorbitant parking fees: $17 for overnight.
4) A tiny space for a gym with...NO A/C. Oh, they had a portable in there one day, but the next it was gone leaving the room at over 80 degrees. Two treadmills. One elliptical. One small bench and some free weights.
5) A real maze to get around. It takes longer to get to my room than to go to the
6) I mentioned friendly staff? Well, friendly, yes, but unable to execute the slightest instructions like "may have toilet paper delivered between 8 and 5 when I am at work."
7) There is nothing to do in this nothing happening downtown. You entertain plenty of risk going out after dark. One of the less safe feeling downtowns I have been in, in a long time.
8) There are no convenience stores, indeed, no shopping of any kind. You must have a car.
The closest grocery store / Walmart / Target, etc. is 15 minutes by highway, West. The hotel shop did not even have plain bottled water.
While not perfect, these folks need to visit the Salt Lake City Homewood and get some pointers on guest service and comfort - particularly since on of the main features of Homewood is the Monday through Thursday breakfast / dinner service.
VERY PRICEY considering the lack of amenities and hassles encountered here.
Maybe market rate, but no value added at all.
I really like Hilton, but never staying at this property again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC