Do not mind the negative reviews, with the new management the hotel is getting better and better by the day! I stayed 3 nights, and my room was clean, water was hot in shower, breakfast was great, tv works great, wifi is fast, definitely recommend this hotel to people going through Charles City!
We booked 2 rooms at the Hartwood Inn on arrival the receptionist advised they could not find our booking that we did on hotels.com. She took about 30 mins to troubleshoot and advised us we could just book the rooms directly, Once she booked the room we went to the rooms to find that they were very dirty and were not cleaned after the last guests. In addition, the rooms had a heavy smoke smell. I would not recommend this hotel.
Went to my nephew wedding started at Hartwood Inn for one night the first room air conditioner didn't work was moved to another room carpet had bleached stains what looked like blood stains. Shower curtains had mode, blood stains and water pressure wasn't good. Rooms needs to be upgraded. Mattresses hard and uncomfortable. Appliances outdated. Wouldn't stay at this Inn and doesn't recommend this Inn to anyone. 😡🤬👎👎
If you are traveling through Charles City, Iowa, Hartwood Inn is a great place to stay!! Free wifi, free breakfast, room service, friendly staff, clean rooms, A/C, fridge, microwave, etc. A quiet place along the Cedar River. Nothing fancy but perfect for my 3 day and 4 night stay! I would definitely stay again if the need arose!!
I called to ask what the rate was and was given the rate (after I informed them of what date I would be staying there and how many people would be staying). While I was getting my card to book the room, after they knew what days I would be staying and after I verified the amount a 2nd time and was told the same rate, they then increased the amount. When I inquired about why the increase I was told "I dont believe I have to tell you that". I also notice on here that my review was deleted from here and that there was a reply that stated that I was quoted the price "assuming it was for the same night....." which they knew what night it was for from the beginning. Whenever I make reservations I ALWAYS check for availability first for the days that I want to stay before I even ask for the price. The price itself isnt what I am dissatisfied about......its the fact that when I asked why there was an increase in the rate I was rudely told "I dont think I have to tell you that". I have NEVER been told that before, I have always been told why there was an increase (whether its because of it being the weekend, a busy day in that town, etc) and now Im even more unhappy about the fact that they are lying about not knowing right away what day I was inquiring about and deleted my review from here. DONT STAY HERE!!