Date of stay: January 2020Trip type: Travelled on business
Pros: Quiet rooms and fast internet. Decent price and location.
Cons: pillows uncomfortable (had to buy some at walmart), numerous hot water issues (staff had to reset water heater or tell you to let water run for 10 minutes to get hot), room smelled like smoke.
Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MasterkeyHospitality, Director of Sales at Best Western Hopkinsville
Responded 20 Jan 2020
Dear Guest, Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback, and we hope to be able to exceed your expectations in the future. Best Regards, Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC