I stayed at this hotel for a little over a week. I first stayed at another hotel in the area but it didn't work out, they always seem to have police on there property, so we looked else were, we came into Surestayplus and spoke with a lady name Lisa told her our problems with other hotel, even though it was her problem she apologized, she did let us know that police does protol there area often just for the safety of there guest and employees, we ask if we could see a room first, we went to look at the room and open the door and you could smell the cleanliness in this room, we were shock to see how large the rooms are, we went back up front and ask what the rate was, expecting a high dollar, she gave us a very good rate for the 9 days we were there. She continued to tell us that they had a hot breakfast and she took the time out to tell what was all on the breakfast, eggs, biscuits, sausage, gravy, yogurt, ceral, bagels, fruit, everything you need to start the day with. We didn't expect housekeeping everyday but we would come back in to a clean room fresh towels and the bed made every evening. Come to find out the lady that checked us in was the manager, she was a blessing to our stay, when I would come up to the front desk she would address me by my name and knew what room I was in. The rest of the staff was helpful as well. So rather you are looking for a long stay or a short stay I would recommend this hotel to anyone. Oh and the hot tub after a long day is wonderful. I am not saying they didn't have there problems as I witness to a couple of problems but the manager took care of the problems right away. You can deffinitely tell that she loves her job and the guest. I will be back in the summer time and can't wait to get into the spacious pool they have.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington
Responded 29 Feb 2020
Hello Guest, It is very much encouraging to note that you had a lovely stay at the SureStay Plus Hotel by Best Western Lexington. Your generosity in appreciating our staff and their hospitality is amazing and Lisa has been personally congratulated. Your positive note on the room, breakfast and other things show that you had a perfect stay, which makes us proud. We would love to have your continued patronage. Best Regards, Hotel Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC