We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

All You Need to Know About the Pool
at SureStay Plus Hotel by Best Western Lexington

Pool & Beach (3)
Lowest prices for your stay
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Lock in the lowest price from these sites
TripadvisorUS$54
Hotels.com
Agoda.comUS$54
FindHotelUS$54
Priceline
Expedia.comUS$54
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Pool review highlights
... knight and shining man statue wearing a mask that was so cool, the down side was the pool closed. Still over all great stay.
... in the room, the rooms are very large, and of course the pool and hot tub was closed down due to covid-19 as well as the...
... that she loves her job and the guest. I will be back in the summer time and can't wait to get into the spacious pool they have.

Reviews that mention pool

Write a review
Mary wrote a review Aug 2020
1 contribution
Nice rooms, friendly staff, and of course you have to wear a mask, they even have some kind of knight and shining man statue wearing a mask that was so cool, the down side was the pool closed. Still over all great stay.
Read more
Read less
Date of stay: August 2020
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from Lisa McPhearson, General Manager at SureStay Plus Hotel by Best Western Lexington
Responded 25 Aug 2020
Dear Guest, We thank you for your stay and glad you enjoyed, yes our armor man that we have up front we thought that we would put him out so everyone could enjoy him and help get the message out. Yes unfortunately our due to the covid-19 our pool is closed but looking forward to having it open next year. Thank you Lisa
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calvin S wrote a review Jul 2020
Chicago, Illinois1 contribution
I am from Chicago, as everyone else Covid-19 has put a hold on to our lives, so when things were slowing open we started to plan our trip to Tenn, we stopped off in Lexington, KY, we were concern about how clean and disinfected the rooms or the hotels would be, we stopped off at Surestayplus, went inside and notice signs up tape on the ground and you could smell the bleach in the lobby, we arrived early that morning and the lady at the front desk was wiping the counter down and other stuff, she had a mask and gloves on, we ask if we could check in early and her remark back was yes as long as I have the room you need and if not I well try to find one, we checked in went to the room and again you can smell the cleanness in the room, the rooms are very large, and of course the pool and hot tub was closed down due to covid-19 as well as the breakfast but no worries to us, we understood they were trying to keep everyone safe, they allow no visitor to rooms which is pretty smart, that way the keep control on who is in the rooms. We will return on our way back in late July again thank you to the lady at front desk so early in the morning for getting us in. See you again in July.
Read more
Read less
Date of stay: June 2020
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington
Responded 6 Jul 2020
Hello Guest, Thanks for your stay at the SureStay Plus Hotel by Best Western Lexington. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Lisa Hotel Manager.
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sadie wrote a review Feb 2020
1 contribution
I stayed at this hotel for a little over a week. I first stayed at another hotel in the area but it didn't work out, they always seem to have police on there property, so we looked else were, we came into Surestayplus and spoke with a lady name Lisa told her our problems with other hotel, even though it was her problem she apologized, she did let us know that police does protol there area often just for the safety of there guest and employees, we ask if we could see a room first, we went to look at the room and open the door and you could smell the cleanliness in this room, we were shock to see how large the rooms are, we went back up front and ask what the rate was, expecting a high dollar, she gave us a very good rate for the 9 days we were there. She continued to tell us that they had a hot breakfast and she took the time out to tell what was all on the breakfast, eggs, biscuits, sausage, gravy, yogurt, ceral, bagels, fruit, everything you need to start the day with. We didn't expect housekeeping everyday but we would come back in to a clean room fresh towels and the bed made every evening. Come to find out the lady that checked us in was the manager, she was a blessing to our stay, when I would come up to the front desk she would address me by my name and knew what room I was in. The rest of the staff was helpful as well. So rather you are looking for a long stay or a short stay I would recommend this hotel to anyone. Oh and the hot tub after a long day is wonderful. I am not saying they didn't have there problems as I witness to a couple of problems but the manager took care of the problems right away. You can deffinitely tell that she loves her job and the guest. I will be back in the summer time and can't wait to get into the spacious pool they have.
Read more
Read less
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington
Responded 29 Feb 2020
Hello Guest, It is very much encouraging to note that you had a lovely stay at the SureStay Plus Hotel by Best Western Lexington. Your generosity in appreciating our staff and their hospitality is amazing and Lisa has been personally congratulated. Your positive note on the room, breakfast and other things show that you had a perfect stay, which makes us proud. We would love to have your continued patronage. Best Regards, Hotel Manager.
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olivia wrote a review Sep 2019
1 contribution
I would suggest staying here to anyone. I was pleased with the experience i had from just walking into the front door..lisa front desk attendant was so kind..The room so clean and the hotel was just so clean as well.They offer a great breakfest and the pool was amazing. Nothing compared to some of the other hotels ive stayed at..
Read more
Read less
Date of stay: September 2019Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington
Responded 4 Sep 2019
Dear Guest, It was our pleasure to welcome you at the SureStay Plus Hotel by Best Western Lexington Hotel. Thanks for mentioning your clean room, good breakfast, amazing pool and especially, our accommodating staff. We take great pride in delivering excellent service and my team will appreciate knowing that you recognized especially Lisa them publicly. We enjoyed hosting your stay and hope to see you both again soon. Sincerely, Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
endora95 wrote a review Aug 2019
Sevierville, Tennessee19 contributions6 helpful votes
This is definitely an older building. The pool was nice. The breakfast and breakfast room were very good. We were in a non smoking room but everyone smoked outside in the parking lot. The parking lot and entrance ways are filthy with cigarette butts everywhere. Eeww! The front staff was very nice to us. This was fine for a quick overnight and in a pinch. The rooms could use some upgrading. Because it is an older building. The walls are solid. Didn't hear much noise at all. The price was appropriate for the location.
Read more
Read less
Date of stay: August 2019
Room Tip: Solid walls. Not much noise. Nice pool.
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from surestayplusbybestwe, Manager at SureStay Plus Hotel by Best Western Lexington
Responded 8 Aug 2019
Thank you for your feedback we do appreciate it. I am happy that you got to enjoy the pool and the breakfast area. yes unfortunately people don't know how to use a ash tray and we do try to keep it picked up. I do apologize that you had to see that. I do think I have a awesome staff thank you for that. the new owner is in the process of doing upgrades so hopefully when you are in the area again you will see some improvements. thank you Lisa
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Previous
12