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All You Need to Know About the Rooms
at Best Western Covington

Room/Suite (56)
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Guests1 room, 2 adults, 0 children
Agoda.com
US$84
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Free cancellation until 08/11/20
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Booking.com
US$84
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Free cancellation until 08/11/20
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US$85
US$73
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PricelineUS$84
BestWestern.comUS$84
Lol.travelUS$85
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Room review highlights
... in process went fine. No issues there. Sadly though, my room itself was filthy! The bed linens were clean, but the floor...
... manager on Monday and was giving a $22.34 discount off my room rate what a joke, still doesnt make up for the flith we...
... for 3 nights, some family members ended up with an extra room for me to stay with them and told me to cancel my hotel to...

Reviews that mention rooms

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Connie C wrote a review Jun 2020
Houston, Texas23 contributions10 helpful votes
I spent one night at this hotel, as I was passing through on my way to another state. The check in process went fine. No issues there. Sadly though, my room itself was filthy! The bed linens were clean, but the floor was dirty, there was dog food on the floor from whomever stayed in the room before me, and there was hair on the wall of the shower. The room definitely had not been cleaned for a new guest. Luckily, I brought Clorox clean wipes with me and cleaned all the countertops. I complained the next morning at the front desk while checking and I was not charged the $20 pet fee, which was nice of the lady there, but I've never stayed at a Best Western before, nor will I ever stay at one again.
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Date of stay: June 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Angela S wrote a review Mar 2020
1 contribution
by far the worst place I have ever stayed, water was brownish orange, mold all over in bathroom floor behind door in bathroom dirty, called manager on Monday and was giving a $22.34 discount off my room rate what a joke, still doesnt make up for the flith we stayed in.
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Date of stay: March 2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from BWCovington, General Manager at Best Western Covington
Responded 10 Mar 2020
Dear Departure, I wish you would have let us know about your concerns as soon as you became aware of them and not after check out. We want our guests to have the best experience possible here and could have made things right immediately. . Having said that, I do apologize for your experience. As a matter of good faith, Pam did go ahead and extend a more substantial discount to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nichol327 wrote a review Feb 2020
1 contribution1 helpful vote
I had to trave for an unexpected death in the family. I got a hotel for 3 nights, some family members ended up with an extra room for me to stay with them and told me to cancel my hotel to save me money for the next two nights. I asked if I could and I was told by the manager that I was more than welcome to cancel my hote room but it is non-refundable so regardles I still had to pay for the room since I had told them I would be there for 3 nights. When an emergency comes up you would think people would make accomidations for you. It was not like they could not cancel my other 2 nights, there was plenty of time. Besides that there is a bar next to the hotel and the people in the bar take all the parking spots infront of the rooms leaving us to park far away from our room when we got in late each nigth with a toddler that is not right either, we should be able to park infront of our room that we paid for!!!
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Date of stay: February 2020
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from BWCovington, General Manager at Best Western Covington
Responded 19 Feb 2020
Ms. Nichol, We are truly so sorry for your loss. My staff were following the terms of the booking However, going forward, we will take a second look at how we can handle the enforcement of minimum stay bookings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
crysryder wrote a review Nov 2019
1 contribution
Mary at the front desk is both friendly and helpful. She made our visit enjoyable. The room was very clean. All the staff we encountered were very pleasant and eager to assist us. I 100% reccomend this hotel. Also location is great. Lots of hotels and stores around. Parking lot was very lit.
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Date of stay: November 2019Trip type: Travelled with family
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from BWCovington, General Manager at Best Western Covington
Responded 15 Nov 2019
Mr. Po, Thank you for your feedback. Mary is one of our superstars at the front desk and housekeeping strives to make every room as clean as it can be. They will be thrilled to hear about your feedback. Thank you for you confidence in us. Sandip Chauhan, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PlottN37754 wrote a review Jul 2019
Heiskell, Tennessee1 contribution
The hotel front desk staff was fabulous! The room was disgusting!!! It was a pet friendly hotel so I know it was going to be different than the traditional room quality but this was not even explainable. The room smelled like dog pee. There was something on the floor so I wiped it up and my rag was pure BLACK! We only wore socks and flip flops everywhere! The beds had stuff and dirt all in them when we pulled back the sheets, the bathroom was gross and the toilet barely flushed, and the floors had so much dirt and grim pushed to the side. The hotel was just a play to lay horizontal and was up and roll. We spent 3 nights there and ended up checking out at 3 am just to leave. The choices are slim to none for hotels with pets but I would not recommend this hotel at all.
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Date of stay: July 2019Trip type: Travelled with family
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from BWCovington, General Manager at Best Western Covington
Responded 25 Jul 2019
Dear PlottN3037, I am so sorry we did not deliver the cleanest room possible. We have instituted changes in Quality Control to address the issues you reported so this does not happen again. I saw that you stayed with us for three day but did not see anything reported.in our logs. Regardless, I want to make this up to you . Please feel to contact me at 985.892.2681. Again, we are so sorry. Sandip Chauhan, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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