I spent one night at this hotel, as I was passing through on my way to another state. The check in process went fine. No issues there. Sadly though, my room itself was filthy! The bed linens were clean, but the floor was dirty, there was dog food on the floor from whomever stayed in the room before me, and there was hair on the wall of the shower. The room definitely had not been cleaned for a new guest. Luckily, I brought Clorox clean wipes with me and cleaned all the countertops. I complained the next morning at the front desk while checking and I was not charged the $20 pet fee, which was nice of the lady there, but I've never stayed at a Best Western before, nor will I ever stay at one again.
by far the worst place I have ever stayed, water was brownish orange, mold all over in bathroom floor behind door in bathroom dirty, called manager on Monday and was giving a $22.34 discount off my room rate what a joke, still doesnt make up for the flith we stayed in.
I had to trave for an unexpected death in the family. I got a hotel for 3 nights, some family members ended up with an extra room for me to stay with them and told me to cancel my hotel to save me money for the next two nights. I asked if I could and I was told by the manager that I was more than welcome to cancel my hote room but it is non-refundable so regardles I still had to pay for the room since I had told them I would be there for 3 nights. When an emergency comes up you would think people would make accomidations for you. It was not like they could not cancel my other 2 nights, there was plenty of time. Besides that there is a bar next to the hotel and the people in the bar take all the parking spots infront of the rooms leaving us to park far away from our room when we got in late each nigth with a toddler that is not right either, we should be able to park infront of our room that we paid for!!!
Mary at the front desk is both friendly and helpful. She made our visit enjoyable. The room was very clean. All the staff we encountered were very pleasant and eager to assist us. I 100% reccomend this hotel. Also location is great. Lots of hotels and stores around. Parking lot was very lit.
The hotel front desk staff was fabulous! The room was disgusting!!! It was a pet friendly hotel so I know it was going to be different than the traditional room quality but this was not even explainable. The room smelled like dog pee. There was something on the floor so I wiped it up and my rag was pure BLACK! We only wore socks and flip flops everywhere! The beds had stuff and dirt all in them when we pulled back the sheets, the bathroom was gross and the toilet barely flushed, and the floors had so much dirt and grim pushed to the side. The hotel was just a play to lay horizontal and was up and roll. We spent 3 nights there and ended up checking out at 3 am just to leave. The choices are slim to none for hotels with pets but I would not recommend this hotel at all.