Please save yourself the trouble of staying here. The clues start immediately upon check-in. The hotel’s advertised check-in policy is 3pm. After driving for 7 hours with 2 cats we were ready to check in when we arrived at 4pm. We were told our room was not ready (not cleaned yet) by the two young ladies at the front desk, and they had no idea when it would be ready, but we could bring our cats into the lobby to wait. There were several other people in the lobby who had arrived for check-in only to be told their room wasn’t ready as well, so this was not an isolated incident. After waiting a good 20 min or so, I asked if there was an office or conference room where we could wait and let our cats out of their carriers. It had by now been close to 8 hours since they had been able to use their litter box and drink some water. After disappearing for awhile, presumably to call the manager, since he didn’t seem to be onsite to deal with what appeared to be a housekeeping issue, we were allowed to use the manager’s old office. Finally our room was ready at around 530pm, 2.5 hours after the official check-in time and 1.5 hours after we had arrived. The room was one of the 2 bedroom 2 bathroom suites with a loft and fireplace. The room, while clean with updated appliances and furnishings, had signs of wear and tear, torn carpet on the stairs probably from a dog, pealing wallpaper in one of the bathrooms. The stairs leading up to the loft were steep and the treads under the carpet were noticeably worn when climbing them, so we felt uneasy when going up/down. It rained overnight and we heard dripping from the fireplace and discovered that the fireplace leaks when it rains. When we told the lady at the front desk, she was not concerned since apparently this occurs in multiple rooms in the complex and they have not been able to fix it, it’s just how it is. The free breakfast was typical for Residence Inn in terms of what was served, but it was not well tended by the staff with spilled cereal and bread crumbs left all over the counter and not replacing the empty condiments. The landscaping seemed neglected as well as we noticed an abandoned washcloth on one of the walkways. Overall our experience was not what we would expect from a Marriott property. The property looks like an old apartment complex that has been converted into a hotel. Doing a little research online we discovered the the property dates to 1984 and was purchased by Residence Inn in 2004, substantiating our hunch.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC