It was our first visit to KC, visiting from the Cedar Rapids area in eastern Iowa. While neither of us had ever stayed at an Intercontinental hotel, we’re quite familiar and our hotel experiences within the family of IHG’s family of hotels have been largely “vaguely positive,” with an occasional “meh.” Rarely do I leave reviews - especially when the stay is more or less, “average.”
Stayed in mid-April for a long-ish weekend. I cover the spectacular parts first; but keep reading — for all that was great, there was generally *something* to cancel out the ‘positives,’ to the extent I would call our stay “well-below average.”
••••••• the (really) good •••••••
• most suites include private balcony
• most balconies face north, plaza-view
• location / proximity to shopping & entertainment district, “The Plaza”
• <5 min walk to the Plaza (west elm, designer brands, vast array of eateries)
• hotel has guest-only parking garage
• helpful valet staff
• sauna, steam room, gym
• outdoor pool (seasonal)
• felt safe in the immediate area at all times / observed some undesirable late-night encounters from the safety of our balcony in the Plaza
• heard gunfire (from the 39th st area) at least once - but not more than twice
••••••• the (really) UGLY ••••••
“vile” (HAIR + WASPS + ANTS!)
• found a disturbing amount of long, black hair in the room upon arrival. my partner and I are both short-haired brown/sandy blonde dudes in our mid-20s.
— first, my partner pointed out several strands of ratty, almost “witch” like hair stuck to the (still wet) walls in the shower. i cannot understand why, noting that we checked into the hotel just after 8pm that evening.
— in a concerted effort to avoid (1) hassle and (2) ‘dampened’ spirits — we briefly shared a moment of disgust, documented it with a photo, and then headed out on the town for dinner/drinks.
— looking back, we should’ve requested a different room; we later found hair on the floor, in the carpet, on the large (but ugly) sectional sofa ... and worst of all, under the comforter. my (sarcastic) theory is that perhaps the housekeeper forgot to wear her bonnet (or hairnet). *disclaimer, we weren’t ‘scavenging’ for it, just happened to find it *too often,* becoming increasingly grossed out with each new discovery.
• TWO hornet-like insects visited our room; including one that flew in around 2:30am (outdoor temp ~35 degrees)
— after arriving home from drinks later in the evening, we wanted to soak in the view and enjoy one more cocktail (even if it meant braving the cold for 15 minutes).
— it’s my theory that an indoor/outdoor ‘cavity’ within the frame of the sliding patio door — housed a nest that sheltered these warm-weather, aggressive, stinging vermin from winter temperatures. Wasps simply do not live when temperatures approach freezing; not to mention, vegetation was barely showing its first signs of life, and winter in the Midwest this year lasted well into April. I simply cannot logically reconcile this in my head.
• It happened a second time, around 10a, just prior to Sunday morning checkout. The temperature was in the mid-upper 40s, the weather was largely overcast with episodic sprinkles. *Not wasp weather by any stretch of the imagination!* (We live nearby, in southeast Iowa).
• on the note of vermin, we discovered shortly after enjoying the steam room (a nice touch) an alarming ant problem - specifically, in the spa area’s locker room between the showers and the sauna; but most notably crawling around in/on towels, robes, slippers, etc.
••••••• minor annoyances •••••••
• it is well advertised throughout the hotel that the cafe serves Starbucks coffee. A nice touch, we thought - especially considering our hangovers on Sunday morning.
• the cafe appeared to serve just one variety of coffee, in a large “carafe,” and (lol) happened to be the one & only place I could spot Starbucks branding in the cafe (despite its far & wide advertising throughout the hotel). disappointed, we both rolled our eyes and chose not to bother (even if we did, inattentive service), but it seemed to be an unspoken rule that you had to sit down and order to be served a cup of joe. If Starbucks had not been widely advertised throughout the hotel, I wouldn’t have bothered to make note.
— fortunately, there’s one that’s walkable; see, “spectacular,” certainly a saving grace for this place.
• decor in the room was SUPER blah. there’s a consignment store near me in Iowa that sells tasteless musings of “abstract” wall art from 2004; the lamps were so ugly; kind of like if your 77-year-old great aunt were given a $100 budget to decorate a room - when she’s done, its painfully clear to everyone but her, that her choices were made in the spirit of “spoken word decor — a la, paintings with awful phrases like, “Live • Laugh • Love” throughout; she also mentions that, “she thinks it’s super modern,” - an opinion she lay claim to, citing a monthly subscription to Good Housekeeping magazine.
• got a noise complaint playing music moderately loud — before you side w/ the hotel, it was 10:45 on a Saturday night — and the zinger, the music was playing out of my Windows Surface Book, not known to be a robust sound maker by ANY stretch, at ~60% volume.
~~clunky IHG WiFi & Apple products~~
• IHG hotel WiFi was .. rather weak. I always feel / sometimes experience issues even connecting via Apple products — particularly our MacBook Pro. Signal was lost on the balcony - which is wack, it’s literally 12 square feet.
for an intercontinental brand hotel, I’m unimpressed, bothered, and found a number of issues as regards cleanliness. it was my first and likely my last stay at this particular property, and my “view” of the intercon. brand is ... severely tarnished, to put it lightly.
as a budget-minded, unfussy, easygoing millennial, I’m not one who expects elegance and white glove level, spotless surroundings. i’m also not a neat freak, no OCD issues, etc., this hotel earns a 0/10 for cleanliness. dirtiest hotel I’ve ever stayed in; mind you, we’re typically very mindful of budget - limiting our lodging options.
That said, surface-level, it appeared to live up to the hype; hopefully you don’t get to learn for yourself that The Intercontinental KC has a few (really) dirty little secrets.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC