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All You Need to Know About the Gym
at InterContinental Kansas City at the Plaza

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Gym review highlights
... parking garage • helpful valet staff • sauna, steam room, gym • outdoor pool (seasonal) • felt safe in the immediate area...
... (particularly the new beds). We also used the fitness center and the pool, and both were great. We'll definitely...
... a couple of days. Lovely hotel with great facilities like a gym & swimming pool. Close to the Country Club Plaza. Lucky to...
Most popular question about the gym
Am local,living on Plaza.Do you offer pool and gym memberships?
Answer from marke485
Jul 2014 |
The IC did last year,, but for this year, they are no longer offering local memberships, They said they may do it next year. Thi...
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Reviews that mention gym

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Corey wrote a review May 2019
Cedar Rapids, Iowa7 contributions1 helpful vote
+1
It was our first visit to KC, visiting from the Cedar Rapids area in eastern Iowa. While neither of us had ever stayed at an Intercontinental hotel, we’re quite familiar and our hotel experiences within the family of IHG’s family of hotels have been largely “vaguely positive,” with an occasional “meh.” Rarely do I leave reviews - especially when the stay is more or less, “average.”

Stayed in mid-April for a long-ish weekend. I cover the spectacular parts first; but keep reading — for all that was great, there was generally *something* to cancel out the ‘positives,’ to the extent I would call our stay “well-below average.”

••••••• the (really) good •••••••
• most suites include private balcony
• most balconies face north, plaza-view
• location / proximity to shopping & entertainment district, “The Plaza”
• <5 min walk to the Plaza (west elm, designer brands, vast array of eateries)
• hotel has guest-only parking garage
• helpful valet staff
• sauna, steam room, gym
• outdoor pool (seasonal)

• felt safe in the immediate area at all times / observed some undesirable late-night encounters from the safety of our balcony in the Plaza
• heard gunfire (from the 39th st area) at least once - but not more than twice

••••••• the (really) UGLY ••••••
“vile” (HAIR + WASPS + ANTS!)
• found a disturbing amount of long, black hair in the room upon arrival. my partner and I are both short-haired brown/sandy blonde dudes in our mid-20s.
— first, my partner pointed out several strands of ratty, almost “witch” like hair stuck to the (still wet) walls in the shower. i cannot understand why, noting that we checked into the hotel just after 8pm that evening.
— in a concerted effort to avoid (1) hassle and (2) ‘dampened’ spirits — we briefly shared a moment of disgust, documented it with a photo, and then headed out on the town for dinner/drinks.
— looking back, we should’ve requested a different room; we later found hair on the floor, in the carpet, on the large (but ugly) sectional sofa ... and worst of all, under the comforter. my (sarcastic) theory is that perhaps the housekeeper forgot to wear her bonnet (or hairnet). *disclaimer, we weren’t ‘scavenging’ for it, just happened to find it *too often,* becoming increasingly grossed out with each new discovery.
• TWO hornet-like insects visited our room; including one that flew in around 2:30am (outdoor temp ~35 degrees)
— after arriving home from drinks later in the evening, we wanted to soak in the view and enjoy one more cocktail (even if it meant braving the cold for 15 minutes).
— it’s my theory that an indoor/outdoor ‘cavity’ within the frame of the sliding patio door — housed a nest that sheltered these warm-weather, aggressive, stinging vermin from winter temperatures. Wasps simply do not live when temperatures approach freezing; not to mention, vegetation was barely showing its first signs of life, and winter in the Midwest this year lasted well into April. I simply cannot logically reconcile this in my head.
• It happened a second time, around 10a, just prior to Sunday morning checkout. The temperature was in the mid-upper 40s, the weather was largely overcast with episodic sprinkles. *Not wasp weather by any stretch of the imagination!* (We live nearby, in southeast Iowa).
• on the note of vermin, we discovered shortly after enjoying the steam room (a nice touch) an alarming ant problem - specifically, in the spa area’s locker room between the showers and the sauna; but most notably crawling around in/on towels, robes, slippers, etc.

••••••• minor annoyances •••••••
• it is well advertised throughout the hotel that the cafe serves Starbucks coffee. A nice touch, we thought - especially considering our hangovers on Sunday morning.
• the cafe appeared to serve just one variety of coffee, in a large “carafe,” and (lol) happened to be the one & only place I could spot Starbucks branding in the cafe (despite its far & wide advertising throughout the hotel). disappointed, we both rolled our eyes and chose not to bother (even if we did, inattentive service), but it seemed to be an unspoken rule that you had to sit down and order to be served a cup of joe. If Starbucks had not been widely advertised throughout the hotel, I wouldn’t have bothered to make note.
— fortunately, there’s one that’s walkable; see, “spectacular,” certainly a saving grace for this place.
• decor in the room was SUPER blah. there’s a consignment store near me in Iowa that sells tasteless musings of “abstract” wall art from 2004; the lamps were so ugly; kind of like if your 77-year-old great aunt were given a $100 budget to decorate a room - when she’s done, its painfully clear to everyone but her, that her choices were made in the spirit of “spoken word decor — a la, paintings with awful phrases like, “Live • Laugh • Love” throughout; she also mentions that, “she thinks it’s super modern,” - an opinion she lay claim to, citing a monthly subscription to Good Housekeeping magazine.

<<<<<<<super annoying>>>>>>>>
• got a noise complaint playing music moderately loud — before you side w/ the hotel, it was 10:45 on a Saturday night — and the zinger, the music was playing out of my Windows Surface Book, not known to be a robust sound maker by ANY stretch, at ~60% volume.

~~clunky IHG WiFi & Apple products~~
• IHG hotel WiFi was .. rather weak. I always feel / sometimes experience issues even connecting via Apple products — particularly our MacBook Pro. Signal was lost on the balcony - which is wack, it’s literally 12 square feet.

for an intercontinental brand hotel, I’m unimpressed, bothered, and found a number of issues as regards cleanliness. it was my first and likely my last stay at this particular property, and my “view” of the intercon. brand is ... severely tarnished, to put it lightly.

as a budget-minded, unfussy, easygoing millennial, I’m not one who expects elegance and white glove level, spotless surroundings. i’m also not a neat freak, no OCD issues, etc., this hotel earns a 0/10 for cleanliness. dirtiest hotel I’ve ever stayed in; mind you, we’re typically very mindful of budget - limiting our lodging options.

That said, surface-level, it appeared to live up to the hype; hopefully you don’t get to learn for yourself that The Intercontinental KC has a few (really) dirty little secrets.
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Date of stay: April 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 2 May 2019
Dear CoreyG272, Thank you for your comprehensive feedback. We always strive to ensure every guest has a four-diamond experience. We regret that this was not the case with your stay. Please accept my apologies. Whenever things are not up to a guest’s expectations for whatever reason, we strongly encourage them to contact us while they are here so that immediate steps may be taken to correct the situation. Once again, thank you for your feedback. Sincerely, Don Breckenridge General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
76jayhawk wrote a review Jul 2018
Vancouver, Washington6 contributions
We always book the Intercontinental when we visit KC and it didn't disappoint. In fact, it was one of our best in more than 20 years. Our arrangements were made by Kyle Heffern who provided superb customer service and got us exactly what we wanted. The staff in the Concierge Lounge (Craig, Melanie, Don and Reuben) treated us like family and made our stay so relaxing and convenient. The sixth-floor Plaza view room with balcony in the south wing was spacious and comfortable (particularly the new beds). We also used the fitness center and the pool, and both were great. We'll definitely back soon!
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Date of stay: July 2018Trip type: Travelled as a couple
Room Tip: Ask for a Plaza view.
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Mikel R, General Manager at InterContinental Kansas City at the Plaza
Responded 1 Aug 2018
Dear 76jayhawk, Thank you very much for the outstanding 5 star review! It is wonderful to hear that you have stayed with us for so long and continue to enjoy the experience. I am glad you enjoyed one of our deluxe rooms with the extended balcony and view of the plaza! I will be sure to share your kind comments with Kyle, Craig, Melanie, Don, and Reuben for the superb customer service. We hope all of our guests have a relaxing stay and feel like family when you stay with us. We look forward to your next stay! Sincerely, Don Breckenridge General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RPM9 wrote a review Aug 2017
London, United Kingdom93 contributions40 helpful votes
Great stay here for a couple of days. Lovely hotel with great facilities like a gym & swimming pool. Close to the Country Club Plaza. Lucky to be upgraded to a suite with access to club lounge. Don, the host, made you feel very welcome!
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Date of stay: August 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 16 Aug 2017
Dear RPM9, Thank you for choosing the InterContinental Kansas City and for sharing your feedback on TripAdvisor. We always value and appreciate a 5-star rating. Our Fitness Center has all new equipment and the outdoor pool is certainly one of the most popular amenities this time of year. We're glad you were able to use both of these amenities. It's always a pleasure to upgrade a guest to a suite with Concierge Lounge access. We'll be sure to let Donyel know how much you enjoyed his service. Please stay with us again the next time you are in the area! Sincerely, Don Breckenridge General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keisha W wrote a review Jun 2017
Atlanta, Georgia9 contributions5 helpful votes
A Spire member and frequent business traveler, my colleague and I spent a week at the property. The rooms and hotel amenities were fabulous.

However, it was Don and Reuben in the Concierge Lounge that sealed the deal and motivated us to increase our 3 nite stay to 7 days. Both Don and Reuben were totally committed to ensuring our stay was dynamic. Each made our trip special. Every morning breakfast began with fresh fruit and salmon. My colleague was serenaded and served a custom cupcake by Don on her birthday.

Evening Happy hour contained top shelf premium cocktails and appetizers each nite. Dessert hour wrapped with my favorite delectable desserts and nite caps daily.

Although, I never made it to the gym to work out, the property gym and pool are exceptional facilities.

Super friendly and accommodating staff.

Outstanding value. Home away from home.
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Date of stay: June 2017Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 14 Jun 2017
Dear Keisha W, Thank you for staying with us and for sharing your experience on TripAdvisor. Although we are very proud of the expansive renovation completed last month and our amazing location in the heart of the Country Club Plaza, we understand that service is still what creates guest loyalty. Our full-time team of concierges enjoy the opportunity to provide a personalized level of service that makes a stay memorable and dynamic. It will be my pleasure to share your comments with Don and Reuben, along with my thanks for creating an atmosphere that prompted you and your colleagues to extend your time with us. There is no better compliment! Please stay with us again soon. Sincerely, Don Breckenridge General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yani H wrote a review Mar 2017
Poughkeepsie, New York, United States97 contributions14 helpful votes
I love this hotel and location. I was in town for business and enjoy my free time in the hotel. The gym and the mini spa amenities was perfect for my down time. Roof top restaurant with live entertainment was a plus. Great staff. I would recommend this place to visitors. The plaza for all your shopping and eatery needs are across the street. Loved it!
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Date of stay: February 2017Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 6 Mar 2017
Dear Yani H, Thank you for sharing your experience on TripAdvisor. We're very happy you loved the hotel and our spectacular location in the heart of the Country Club Plaza, and we look forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the gym

Answer from marke485
Jul 2014 |
The IC did last year,, but for this year, they are no longer offering local memberships, They said they may do it next year. This was from a conversation I had with the pool bartender a few weeks ago,, Just so you have that piece of mind,, why don't you call on Monday late morning, 816 756 1500 dial and ask for Kristen in sales,, she can tell you officially. Enjoy your KC Weekend!!
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