This hotel is surprisingly good. The façade looks ordinary, but Customer Service is superb! We arrived two hours early and were politely reminded of the check-in time, which was ok. We were just trying our luck. :) We came on one of the days for the Hot Air Balloon Festival and almost all hotels are jam-packed, but not a trace of irritation or tiredness on the front desk offices were seen. They were very accommodating. Our room has very strong Wi-Fi connection. My mom and husband were raving about the cleanliness of the room. I found few hair strands on the bed and in the bathroom, but it didn't bother much, I was just OC, I guess. The slippers provided are in different colors, I mean, I am not sure if they are the right pairs. We have our own, so again, we didn't mind. The location was good since it's right next to Puregold and just right in front of BPI. To the left is a theater spa, which I would've tried if I wasn't with the kids. We got the room at the 4th floor and people at the corridors can get noisy and the bar at the rooftop can be heard from the outside of your room. We had the TV on almost ALL the time, so this wasn't an issue. Also, it wasn't audible inside the room. Great job in providing toiletries sans toothbrushes. Most people would bring their own, so this isn't a big issue at all. We tried the bar at the rooftop and the waiters were polite and attentive. Big servings and had a great view of the city. Interiors may be improved and with its great location, this bar has a lot of potential. It offers videoke with two TV screens. I didn't like the ambiance, but the view and the Al Fresco set-up will compensate for the lack of design, very affordable too.
Hot and cold shower is best in the morning, I am not sure why. When we arrived in the afternoon, the heater wasn't in full operation, but was enough to make the cold water bearable. I requested for an electric kettle and the front desk officer willingly provided me with one.
Over-all, we were well-taken cared of and I'll choose to stay here again when in Angeles.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC