This is my second visit here and it is a lovely property. The location cannot be beat! I still highly suggest reserving the mountain facing suites instead of the ocean rooms. these are $100 less expensive and have twice the space. Two rooms, two bathrooms, a large kitchenette, a living room and separate bedroom and two balconies!
The staff, for the most part, are very generous and well trained. Happy to help at every opportunity.
my only issue is that when a hotel gets into the $500-650 range per night, an entirely different level of service and style is needed.
the rooms will need to be updated soon, as they are starting to look a little dated. I would highly suggest better coffee in the rooms like Nespresso makers or Starbucks coffee. While the afternoon cocktails and food are a nice touch, it is almost too minimal and the same offerings every day. It needs to be brought up to the next level, both in the appearance and options. Breakfast was very good and the social distancing seemed to work well.
Blankets for the beach were incredibly small...more like dish towels than a beach blanket. I also discovered that they were changing the sheets every day. Yikes! such a waste of water and staff. I don't need my sheets cleaned every day...please consider once during each person's stay.
I loved my basket of goodies when i got there and the personal note. thank you
I think having a staff member outside at all times welcoming guests when they check in would be a nice touch. it's more sophisticated and sets the tone when you enter the property.
Also, the fresh flowers are lovely. I think a hotel of this caliber should not have plastic Halloween decorations. real pumpkins are not more expensive
the only other issue was the people above me on the third floor sounded like they were moving furniture the entire time of my 3 day visit. I was beneath them on the second floor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC