I wish I could have given a higher rating, but some aspects just can't be ignored.
Firstly, I had no problems with staff - they are excellent, friendly and helpful. Also the amenities were excellent, great kitchen and pool. I think the problem with this Holiday Park lies with the Kiama Council itself.
In short, if you want a cabin, this is a superb Park. Walking distance to town (not short though - 1.7 km to the centre of town) and a swimming beach within quick reach on both sides. Kiama itself is a great place to explore and restaurants are abundant, although Kiama is fast beginning to suffer from 'discovery' by wealthy city people, as has happened on the north NSW coast. It is losing it's homely feel, but I must say, they are keeping up a good fight, so the place is still a pleasure to visit.
If you want to camp, caravan or campervan, might be better to look elsewhere, as the area is cramped and poorly landscaped for such use. Grass sites are in poor condition and terribly uneven, while cement sites are alongside the road and for some odd reason, they have cemented the whole site, instead of the standard half-site cementing. This means you can't use a stand-alone tarp, and need to use an awning extension, implying you can't drive off for the day without packing the awning away.
We looked at the caravan site on the next (south) beach, and it's powered sites are much better, but unfortunately they will suffer from the heat, being in the valley instead of on the hill with Surf Beach Park.
The location is superb, and if you take a cabin (which are not over-priced) or have booked ahead one of the few good powered sites, then this is a wonderful place.
The reason I blame the council, is because it is obvious they have poured in a lot of money to build fancy new cabins right around the best views, while relegating the campers to cramped and crappy conditions. Basically they are stating in no uncertain terms, if you have the money to book a cabin, we welcome you with open arms, otherwise you can suffer in your jocks - we don't care. They have done the same on the park down on the next beach - all the cabins hog the prime views and the powered sites can put up with anything left over behind. Such a different attitude to the beautiful Caravan Park at Bermagui.
We stayed in both a powered site and a cabin. I can really recommend the cabins - they are superb. What a pity the council didn't spend some money landscaping the powered sites, but then, I get the feeling Kiama is courting the wealthy patron, which is perhaps one reason they will probably lose their fight to remain un-amalgamated.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SurfBeachHP, Manager at Surf Beach Holiday Park
Responded 5 Mar 2016
Thank you for your comments, We are very sorry that you weren't happy with the sites on the park but please rest assured Kiama Council are not responsible for the grounds, we are on a hill so some of our sites are a bit uneven and we have had a very busy season with our sites being 100% full every night for the last 4 months, this also gives the park a little cramped feeling. We have taken your comments on board and will look at how we can try and even the sites up without having to use more concrete. I really have to stress though that this is a family park and both council and our management team enjoy welcoming all people no matter their station in life, not only to our park but our beautiful town. I do hope you'll visit us again in the future and once again I thank you for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC