I love this hotel and every time I stay here, I remember just how much I love it. If I had to nitpick something not to like, I would say that the beds are not very comfortable, but I know that is a personal preference thing.
It would be nice if you reserved some tables in the restaurant for guests. People shouldnt need a reservation to eat breakfast at the hotel they are staying at. If I would have known it would be a 45-minute wait, I would have just ordered in my room and checked out afterwards, instead of before.
Had a great stay for my husband’s birthday. This is not your typical luxury hotel but the little details and edgy design made the experience fun and different. Check in and valet process were smooth. Loved the corner suite on the fourth floor. Also big thanks to front desk’s Olivia and (Carter? Can’t remember his name) for helping arrange a birthday treat from the kitchen waiting for my husband in the room when he checked in. We also enjoyed using the private dining room in Whitfield for a delicious group brunch on Sunday. Great servers and staff. Thank you, Ace PIttsburgh!
We picked the Ace randomly from an app. The price was right. At first, upon entering the lobby, we felt out of place with the number of young folks, similar ages of our kids. Our room was small with a large bed on a wooden platform which had sharp edges to look out for while moving around in the space. My ankle banged into it a few painful times before I learned to avoid. We grew to like the room more each day. The thermostat is adjustable, bed has plenty of warm blankets and the shower was always hot. However, no grab bars to help climb out of the high tub. We had breakfast in the restaurant - excellent and good service. The valet always had our car ready when needed and even walked us to it's parking spot when we left stuff in it. The lobby was always alive with people in the bar and on the couches or working hard at the long work table. All staff was pleasant and helpful. We recommend it and would go back - maybe ask for a larger room.
This was our first visit to an Ace Hotel. Everything we experienced after walking through the front door was perfect. The staff was incredibly friendly and helpful. The room itself was perfect. We ended up eating all of our meals at the Hotel instead of dining out. We really appreciated the details of the historic building and the new use of the space. We will definitely stay at another Ace in the future.
The staff was beyond nice and helpful! The atmosphere was welcoming and cozy. The room as were clean, quiet and comfortable. And the restaurant was delicious, along with having the most helpful and friendly service. Will definitely recommend and stay again!