long review but please read until the end. My wife and I stayed here with our two children 4 and 7 years old. We moved here from a great hostel which was in the center of town to avoid the weekend party noise. My wife saw the hotel advertising cheap rooms whilst out on a walk. We moved in and booked a room which was spacious and fairly nice. It has a swimming pool which was also a plus. On checking in we were asked if we wanted a breakfast the following morning. We thought we would try it so said yes. We were asked to pay for room and breakfast up front which we did. Thought it was slightly strange but went with it anyway. They did not have change and advised they would pay us when they did. No blinds in room but we are up early so not too bad. TV was missing but they did eventually put one in. Next morning we went for breakfast. It was very underwhelming. We did not know what it came with but had to ask for butter for our toast, sauce, fruit a few things we thought would just come with it. Food was also very bland. Not a major issue we just did not order it again. We stayed for a few days. Things were ok. The Dutch owner was a bit strange but we could deal with that. Not just his personality but also the fact he would come to the pool remove his trousers and shirt and swim in his underpants two or three times a day. At least he could have had a shower first or put shorts on. Him doing laps whilst children were trying to play/swim was slightly difficult but not the end of the world I guess. On the second day my wife asked if she could order a margarita. The owner advised they did not have the ingredients which was no problem. They asked us if we wanted breakfast we said we were keen to explore and eat out. They seemed put out. Following day they advised they had the drinks to make a margarita. We said thanks but did not want one that day. Next day asked if we wanted breakfast said no thank you we were heading out to a waffle place. They seemed put out and told us they could make good pancakes. Started feeling awkward for us each day as they kept asking us. Ultimately we could get a breakfast at an amazing place down the road called the Garden Cafe for same money. It was like chalk and cheese in comparison. My wife decided she would like to order a margarita and asked the Dutch owner if she could have one. He said to speak to his wife who we had been avoiding as she seemed very moody and not very approachable. Apparently she got very frustrated and began speaking to my wife quickly and aggressively in Spanish. My wife has made a lot of effort to learn and speak Spanish but could not keep up. Ultimately it turned out they did not have the right mixers. My wife said it was not a problem but she did not have to be so rude. My wife returned to myself and my children by the pool and was quite shaken advising the lady had been rude, aggressive and quite threatening. The Dutch owner then came over I thought to apologise and clear up the situation. Instead he accused my wife of cursing at his wife - quite remarkable. There were other guests around the pool not to mention our children and now he too was swearing and being aggressive. His wife then joined him telling my wife she should make love to her mother (not quite in those polite words) and offering her to go outside for a fight. She was shouting loudly - it was very embarrassing, and scary for the children. Was most surreal but frightening as she is quite a large lady. We tried to explain the situation but they were not in a rational talking mood. They requested we leave which we gladly accepted. They had one of their staff outside who kept asking when we were ready. It took a while to pack as it always does what with a families clothes, toys etc. On the way out they were both waiting at the exit staring and being as intimidating as possible. Could not wait to get out of there. We unfortunately did not ready the trip advisors reviews prior. Our mistake. Booking.com did not have any reviews showing as there were less than five. Needless to say we will always do much more checking before as we normally do. Once we read some of the other reviews we felt compelled to add our experience. We have been travelling for five months across Central America and have not had a similar experience. We go out of our way to be good guests and our hosts have been great bar here. I also plan to report to Granada tourism board as it was totally unacceptable. The owner and his wife are totally unsuited to hospitality and should think about a different line of work.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC