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All You Need to Know About the Pool
at Residence Inn by Marriott Norfolk Airport

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Pool review highlights
... not bother us a bit. Kinda cool to see planes so close. Pool looks wonderful, did not have time to swim though. I would...
... great in room temperature control and furniture. Loved the pool, and the complimentary breakfast, so good. Best customer...
... The water was lukewarm...not hot. 15 minutes prior to the pool closing, you have it set so the door automatically locks....

Reviews that mention pool

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hotdoggie wrote a review Feb 2020
Keymar, Maryland45 contributions45 helpful votes
Booked this hotel because of high ratings. Have to admit, it's a little dated. But it's very clean. Furniture could use an update. Arrived to find a letter under the door that stated room had no hot water. Uh oh. Husband took luke warm shower next morning. I waited a couple of hours, still no hot water. Upon our request, the front desk had us moved to another section of the hotel that had hot water immediately. Room is laid out nicely, with small kitchen. The people that work at this hotel are some of the nicest we've ever encountered at a hotel. And that goes a long way. Airport is very close, so from around 6 til bedtime, planes take off regularly. Did not bother us a bit. Kinda cool to see planes so close. Pool looks wonderful, did not have time to swim though. I would def stay here again.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ltdreputationmgmt, Manager at Residence Inn by Marriott Norfolk Airport
Responded 10 Mar 2020
Hotdoggie, Thank you so much for your wonderful remarks. We are glad to hear you enjoyed our friendly staff, as hospitality is of utmost importance to us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We do apologize, however, for lack of hot water during your stay, as we assure you this is non-indicative of our usual practices. We look forward to welcoming you back to our hotel in the future. Sincerely, Residence Inn by Marriott Norfolk Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cecil K wrote a review Jan 2020
6 contributions1 helpful vote
+1
Excellent stay, room was very nice, great in room temperature control and furniture.
Loved the pool, and the complimentary breakfast, so good.

Best customer service I've had in a long time!

Monique Barnes was the welcoming spirit that made my stay that much better, thank you!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from ltdreputationmgmt, Manager at Residence Inn by Marriott Norfolk Airport
Responded 10 Mar 2020
697cecilk, Thank you so much for your wonderful remarks. We are glad to hear you enjoyed our friendly staff, as hospitality is of utmost importance to us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Residence Inn by Marriott Norfolk Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JakeATL wrote a review Nov 2019
Dallas, Texas75 contributions29 helpful votes
The staff seems to be really nice. So that's the only plus. Overall the property is showing heavy wear and tear and is way past due for a renovation. When I arrived there was a dirty diaper outside my door. I kicked it out of the way. When I left and returned, it was back at my door so I did the same thing. On three occasions, the dirty diaper was put back at my door, the last and final time (I just left it), it came with a luggage cart blocking my door for the night. That's right...nobody who works for this hotel could be bothered to pick it up or for eight hours move your luggage cart. So I guess a dirty diaper on your door just your employee's way of saying "we think you are s#!t!!!" Then, I went to use the hot tub. The water was lukewarm...not hot. 15 minutes prior to the pool closing, you have it set so the door automatically locks. That's to keep people out so you can close it promptly at 10:00. Took 10 min for the front desk to find someone to unlock the pool door--and that guy informed me the hot tub closed in five minutes. Such strict rules for a businessguy just wanting to relax in the hot tub! If the pool isn't vacated by 10:00pm sharp it must turn into a pumpkin! Last, I purchased a rate that came with added points...the hotel didn't add them, referred to Marriott, who after being on hold 23 minutes begrudingly agreed to add the points. You can't trust the rates this hotel publishes! I did get upgraded to a two-bedroom suite but that doesn't mean anything if I'm by myself. This all would have been fine at $120/night but at $229.86 and having to argue to get the points I paid extra for...a rip-off!
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Date of stay: November 2019Trip type: Travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from F4616WVbrookes, E-Commerce Specialist at Residence Inn by Marriott Norfolk Airport
Responded 11 Nov 2019
Dear JakeATL, Thank you for taking time to review us. We sincerely apologize for not meeting your expectations in regards to cleanliness, guest service, and amenities. As we strive to provide the best experience possible for our guests, we will share your comments with our hotel team in order to prevent these errors from occurring again in the future. We have also shared your feedback directly with our General Manager. Please email us at rinorfolkairport@ltdhospitality.com if there is anything we can do to further assist you. Thank you again for your review, and we will be in touch soon. Sincerely, Residence Inn by Marriott Norfolk Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
travelingtachi wrote a review Oct 2019
Plant City, Florida29 contributions7 helpful votes
This is quite a nice property, especially for the price. They have a good-sized gym, a nice indoor pool, and basketball/tennis court. The suites are a nice size and well-equipped. Just a note, the kitchens have a two burner stove top but no oven (in case you prefer baked dishes). But you've got everything else; refrigerator, microwave, sink, and coffee maker. Also, I found the bed to be quite comfortable.

I stayed there for a week and enjoyed my entire stay. The level of service from housekeeping to front desk was excellent!
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Date of stay: October 2019Trip type: Travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lexs ! wrote a review Aug 2019
13 contributions5 helpful votes
To start the staff here were all so polite, kind and helpful. The hotel is average but is very clean, check in went well however we could not check in early. When I got to my room besides it being a little small for a extended stay the room was very clean and the beds were comfortable. The breakfast was very good, there was waffles, eggs, sausage, turkey sausage, fresh fruits, bagels and hot and cold cereal, plenty of coffee and tea. I was here for a family reunion and we all had a great stay. The pool was clean and the bbq are was nice to sit out in the evening. Thank you to the staff for a great weekend.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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