If you think COVI9-19 is a hoax, definitely stay here. This BW franchise (they are independently owned and operated) alleges they follow covid-19 protocols but their housekeeping staff, their front desk staff, and their owner/manager do not wear masks. Yes they have them nearby but you can tell it's for show because they don't even know how to wear them properly. (hanging under nose or in pocket). I had to ask the housekeeping person to put it on when he was talking to me and trying to walk by me in the narrow hallway. Property wise at least the room I was in had run down beat up furniture and bathtub nozzle leaks continuously. The manager/owner
is rude and uses inappropriate language. She instructed the housekeeping staff NOT to let me use the luggage carrier so I could exit hotel quickly. Seriously, he was halfway down the hall and she called him back. Bottom line during covid-19 times avoid this place like the plague unless you want to potentially expose yourself to unsafe practices or you don't worry about covid. If that's the case you won't mind this place one bit. Not one of the 5 staff I saw followed protocol and they have been reported to county health department. When I told the manager she said "F-off. I don't care." (for real, it is on my phone). I only write negative reviews when more than 3 things are wrong. This one blew that out of the water. I am a loyal BW customer but once in a while there is a bad match.
Decided to stop here for the night after a long day’s drive. This place is just off the highway which is really convenient. The counter staff was friendly and the room was clean. These days with Covid-19 I feel like they went the extra mile with cleanliness. Would stop here again if passing through.
I am loyal to BW. Mostly due to ease in finding properties where I need them. We do travel with a pet from time to time and Bw is usually very accommodating. Lately it seems Best Westerns are losing their edge. It may be time to take my business elsewhere. I don’t need the Taj Mahal but this hotel is seriously in need of a make over. Outdated furniture is one thing....this is unacceptable. The furniture was falling apart, the carpet was torn, the curtains were ripped to shreds, the paint coming off walls, bath tub is worn and gross. When the bedspread was pulled back, it looked like it had already be slept in. And then there was the cleaning issue. The room looked like it had not been dusted for months. To top it all off, just after final falling asleep the person in the room above us must have checked in. I truly thought the ceiling would crash in. Heavy walker, maybe but we could clearly hear the next door neighbors personal conversations. Paper thin walls. Had we not have been driving way to long today and able to drive on, we would have left. Very disappointed!!!
Coming to this hotel for the 1st time tonight and as I walked through the door, was already impressed. It was clean and smelled clean through the entire hotel. My room was extremely clean and cozy.
You can tell that the staff and people who run this hotel care a lot about their standards for the community. The woman at the front dest was very kind and helpful. There were no touch hand sanitizer stations placed appropriately for public use.
I have been to about 6 different hotels in Topeka and have to say that for the price I paid, I am super satisfied. Because they are so on top of their cleaning, they are able to have the pool and other commodities open to the customers and THAT I really appreciate because many hotels do not offer them and also do not offer any type of discount for the lack of. So to whoever runs this Hotel, thank you for creating a very safe and sanitized place to lay my head for the night. Myself and I'm sure many others appreciate that. 100%
Kind of old but still in pretty good shape. Pool area was fairly nice but, again, a bit aged and worn. Downside is the pool is too cold to get in and hot tub was only room temperature (in their defense they told me at the front desk about the hot tub ahead of time).
Location is on busy roadway and has no eatery nearby. The convenience stores on either side offer only a poor choice of snacks.
Our room was good, with all expected amenities. Toby at front desk was great, a real asset - the morning guy . . . not so much.