The Cassa seems to be cutting some corners compared to when I last stayed there a few years ago. While it was an excellent value previously, I won't be coming back unless I was desperate. It's a serviceable hotel but not worth the price. It's a 2.5 star hotel.
I'll start with the good: the hotel staff members are all reasonably friendly and helpful - they're probably the best feature about the hotel. The location is convenient for walking to the Javits for conventions, Penn Station, the subway, and Times Square. The bathrooms are oddly nicely outfitted, with a similar design aesthetic to the Hoxton in London.
It goes downhill from there.
The lobby has been reduced in size in order to make way for a new restaurant/bar that will surely feature loud thumpy music in the near future. The lobby is now so laughably small, dark, and shoddily constructed, it felt like a dingy rental car office. I literally walked back outside to make sure I was in the correct entrance.
Also, they don't have luggage storage so you can't leave your luggage with them, which is unacceptable. So no leaving your luggage if you're checking in and your room is ready, or you have to check out but aren't leaving until later in the day. I suspect they converted the luggage room into the gym, which is currently in the basement. It actually features a decent array of equipment, but it's dirty, disorganized, and in need of a coat of paint.
And this is my main complaint about the Cassa: it just hasn't been maintained well. My room needed a simple fresh coat of paint. I literally couldn't turn one of the lights off as the light button wasn't working, so I had to unscrew the light bulb. There were too many streaks on the walls or dings in the furniture for a supposed 4-star hotel. The bathroom towels were worn and thin, and are comparable to the towels you would get in an average gym. The shower was actually solid, except for the bright red splotch of lipstick on the shower curtain - again, everything needs to be lightly refreshed.
And, there's basically no soundproofing, so I could hear with crystal clear quality the phone conversation of my neighbors, or the laugh track on their TV show. Bonus: if you like a good surprise, when the person in the room above you comes in at 1 AM in the morning, you'll think someone's in the room with you!
It's a shame, because the staff does try, which is not always the case in NYC.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC