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All You Need to Know About the Gym
at Cassa Hotel Times Square

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Guests1 room, 2 adults, 0 children
US$314
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Gym review highlights
... next day with the problem resolved. They are located in a fantastic spot next time square, the beds are comfortable, service is good, and the gym is OK. Somethings that could’ve been a little bit better: breakfast didn’t have too many options to choose from, some of the gym equipment...
... Secondly, you can’t beat the location...right near Times Square w/ easy subway access to all other parts of the city. Finally, Cassa Hotel provides exceptional value with amenities for the price: gym, breakfast, roof top area. We will definitely consider this place for future stays in the city.
Great location easy to get to any event or venue in the city. Staff was awesome.. lucy was very friendly and helpful as well as Manny.. Room was comfy and cozy. Well lit. Access to gym was superb during the stay..

Reviews that mention gym

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Todd4trips wrote a review Jan 2020
Salt Lake City, Utah79 contributions8 helpful votes
This hotel had fantastic customer service. The staff were very friendly, everything was reasonably priced, it was just good.

We had an issue with our room, and the front desk quickly helped us to find accommodations. There wasn’t another room available at that minute, but they got us into another one the next day with the problem resolved.

They are located in a fantastic spot next time square, the beds are comfortable, service is good, and the gym is OK.

Somethings that could’ve been a little bit better: breakfast didn’t have too many options to choose from, some of the gym equipment wasn’t working or had missing parts, and it was hard to find certain rooms in the hotel. Other than that, it was very good.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Cassa_Guest_Services, Guest Relations Manager at Cassa Hotel Times Square
Responded 11 Feb 2020
Hello thanks for your comments, we will work to fix what was not to your liking. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
enreed wrote a review Jan 2020
New York City, New York1 contribution
First, I can’t say enough about the reception. Jessy set an amazing first impression. She was friendly, accommodating and helpful. Secondly, you can’t beat the location...right near Times Square w/ easy subway access to all other parts of the city. Finally, Cassa Hotel provides exceptional value with amenities for the price: gym, breakfast, roof top area. We will definitely consider this place for future stays in the city.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Cassa_Guest_Services, Guest Relations Manager at Cassa Hotel Times Square
Responded 14 Jan 2020
Thanks for your comments, we hope to see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leftie M wrote a review Dec 2019
London, United Kingdom1 contribution
Great location easy to get to any event or venue in the city. Staff was awesome.. lucy was very friendly and helpful as well as Manny.. Room was comfy and cozy. Well lit. Access to gym was superb during the stay..
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Cassa_Guest_Services, Guest Relations Manager at Cassa Hotel Times Square
Responded 15 Dec 2019
Thank you very much. We love to know that you enjoyed your stay Please come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NedGoon wrote a review May 2019
Edinburgh, United Kingdom49 contributions32 helpful votes
The hotel's website says that this is a luxury 4 Star hotel, when in reality it is a 2 Star hostel. The room was spacious enough but had a wooden floor with no carpet. It had a mottled brown ceiling which reminded me of a nicotine stained ceiling in an old pub. The room was stark with no pictures to brighten up the walls. The carpets in the corridors and lifts were filthy, strewn with bits of rubbish. The lifts were black in colour with low lighting, so were a bit sinister. The breakfast was ok, but you had to eat it with plastic cutlery and disposable paper plates. The last time I stayed in accommodation like this was as a student on a budget 50 years ago. On a positive note, the view from the roof terrace was very good, but the weather too cold to sit out. Did not use the gym but it looked ok.
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Date of stay: April 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Cassa_Guest_Services, Guest Relations Manager at Cassa Hotel Times Square
Responded 10 May 2019
Thank you for your review. Some people enjoy our modern look, our spacious rooms in New York a couple of blocks from Times Square and the service. Disposable plates and cutlery are used by many hotels that just like us offer a continental breakfast for their guests. We do our best to make everyone's stay as pleasurable as possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A-loX wrote a review Dec 2018
1 contribution1 helpful vote
The Cassa seems to be cutting some corners compared to when I last stayed there a few years ago. While it was an excellent value previously, I won't be coming back unless I was desperate. It's a serviceable hotel but not worth the price. It's a 2.5 star hotel.

I'll start with the good: the hotel staff members are all reasonably friendly and helpful - they're probably the best feature about the hotel. The location is convenient for walking to the Javits for conventions, Penn Station, the subway, and Times Square. The bathrooms are oddly nicely outfitted, with a similar design aesthetic to the Hoxton in London.

It goes downhill from there.

The lobby has been reduced in size in order to make way for a new restaurant/bar that will surely feature loud thumpy music in the near future. The lobby is now so laughably small, dark, and shoddily constructed, it felt like a dingy rental car office. I literally walked back outside to make sure I was in the correct entrance.

Also, they don't have luggage storage so you can't leave your luggage with them, which is unacceptable. So no leaving your luggage if you're checking in and your room is ready, or you have to check out but aren't leaving until later in the day. I suspect they converted the luggage room into the gym, which is currently in the basement. It actually features a decent array of equipment, but it's dirty, disorganized, and in need of a coat of paint.

And this is my main complaint about the Cassa: it just hasn't been maintained well. My room needed a simple fresh coat of paint. I literally couldn't turn one of the lights off as the light button wasn't working, so I had to unscrew the light bulb. There were too many streaks on the walls or dings in the furniture for a supposed 4-star hotel. The bathroom towels were worn and thin, and are comparable to the towels you would get in an average gym. The shower was actually solid, except for the bright red splotch of lipstick on the shower curtain - again, everything needs to be lightly refreshed.

And, there's basically no soundproofing, so I could hear with crystal clear quality the phone conversation of my neighbors, or the laugh track on their TV show. Bonus: if you like a good surprise, when the person in the room above you comes in at 1 AM in the morning, you'll think someone's in the room with you!

It's a shame, because the staff does try, which is not always the case in NYC.
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Date of stay: December 2018Trip type: Travelled on business
Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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