Date of stay: May 2017Trip type: Travelled on business
Expecting something exquisite when it comes to a suite room. I waited exactly 1.5 hours just for check in and the bed is really hard caused me had a back pain in the morning. Starve at night but the restaurant seemed to unsure about what is available in the kitchen, so we need to call and call just to make sure some food on the menu are available, once they said available then 10 secs after became not available. The bathroom is huge and complete! at least you got something good at once.
Room Tip: Just try standard room instead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SintesaPalembang, Front Office Manager at Sintesa Peninsula Hotel Palembang
Responded 1 Jun 2017
Dear Mrs. Lady Andy, Thank you very much for taking time to share your constructive feedback during stayed in our hotel. We do apologize with the unsatisfaction experienced that happened to you. This is certainly not the way we served our guests and we would improve this service accordingly. We do hope to have the opportunity to welcome you back on your next trip to Palembang. Best Regards, Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC