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All You Need to Know About the Rooms
at Golden Paradise Town Hotel

Room/Suite (9)
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Guests1 room, 2 adults, 0 children
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Room review highlights
The bedrooms are across different little "cabins" with toilets in another building and a communal kitchen area where you can...
... you for ANYTHING dirty sheets, dirty towels,smoke smell in a room even though we specified for a smokeable room...
... to pay for the first night that we didn't stay or leave our room immediately. After an hour discussion with management & them...
Featured room amenities
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Fireplace
Refrigerator in room
Internet
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Family Rooms
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Reviews that mention rooms

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Saara K wrote a review Apr 2019
14 contributions1 helpful vote
The bedrooms are across different little "cabins" with toilets in another building and a communal kitchen area where you can cook breakfast etc.

The receptionist (Luciano) was super nice and helpful, and even offered to take myself and another guest to Punta Coco to see the sunset after we expressed interest to go see it but did not know how to get there.

The twin room my friend and myself stayed at was clean (and cleaned every day), basic but we did not expect anything more anyway. The hammock area is nice and relaxing to chill and read a book in.

The kitchen was a bit messy sometimes after lots of people cooked there but it was good to have it there.

The wifi was not very good.

Don't expect this to be a fancy hotel, if you want an affordable stay and a clean and tidy place to sleep while you explore the island this is a good option.
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Date of stay: February 2019Trip type: Travelled with friends
Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Oscar C wrote a review Oct 2017
7 contributions
+1
We arrived at holbox for 3 days, for a nice relaxing vacation.
We thought we were lucky enough to snag this deal for two nights at 67 us dollars ,not bad right?....OF COURSE it was too good to be true upon arrival we discover that we were actually charged 100 dollars because of ,""taxes"" (since when are taxes so high in Mexico).
Rooms and common areas are unkept, grass is not cut, and to top it off this place has more rules than an all inclusive resort. Seriously these guys want to charge you for ANYTHING dirty sheets, dirty towels,smoke smell in a room even though we specified for a smokeable room ,breathing....etc .We were lucky enough to have a/c in our room we just didn't expect it to sound like NASA was doing test flights in our room. And finally something a little more personal... we are very friendly people we do not mind to share food or be generous with people. The woman in charge here, pressured me into giving her a candy bar....on a normal day i would have no issue sharing my delicious snickers with her...but treat us like criminals? ..charge us 32 dollars extra?...and pressure me into giving you my candy bar?! Finally the cherry on top of our banana split disaster is ants...LOTS OF THEM...
After the storm honesty half Holbox and this hotel is underwater and they got upset with us because our room was a bit wet, using our common sense we used our towles infested by ants to dry our room a bit, and of course upon checkout the witch that runs this place along with her trusty sidekick clone son wanted to charge us for ""dirty towels"". Toilets did not flush, no extra toilet paper was given, and little to no water pressure, or water for that matter in the bathrooms.. last thing your always on camera....wherever you may be....extremley creepy lots of cameras, ALL THE TIME.
Oh! And the wifi! It will log you out every 5 minutes.. good that we know the 15 digit password by heart by now.
I travel a lot and have seen lots of sketchy hostels but never a place like this.
So please you can take my extra 32 dollars just fix this place up. Or save yourself this absolute nightmare and find a much better place for much cheaper, with much nicer people.....much nicer.
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Date of stay: October 2017Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from GoldenHolbox, General Manager at Golden Paradise Town Hotel
Responded 12 Oct 2017
El cargo por la reserva es correcta, usted no tomo en cuenta que la tarifa era más impuestos, como lo describe la confirmación que le envía booking.com, en total usted pago la tarifa más baja de $78.54 dlls por dos noches en habitación privada y no como menciona, situación que se le explico y que se negó a escuchar de lo enojada que se encontraba, también pudo verificar su pago directamente con booking.com al momento de registrarse y no lo hizo. Las cámaras de las que se queja, están en las áreas comunes por seguridad de nuestros huéspedes, misma por la que nos percatamos que usted estaba haciendo uso en la cocina de los suministros de los demás huéspedes, por lo que se le pidió respetar las cosas de los demás, así como también dejar los utensilios de cocina limpios después de cocinar, para que otros huéspedes pudieran utilizarlos. Tomando en cuenta que la isla no cuenta con bomberos, los hoteles evitamos cualquier factor de riesgo que pueda provocar incendios, por esta razón no se permite fumar en la habitación, así como poner sus alimentos en la cama y utilizar las sabanas y toallas como trapeador después de bañarse. Lamentamos que le molestara las reglas básicas de civilidad, pero estas son importantes para mantener la armonía entre nuestros huéspedes, así como lamentamos que su frustración se refleje en su expresión despectiva y falsos comentarios hacia las personas que laboran en la empresa que nada más cumplen con su trabajo. Cordialmente. Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TravellingOtis wrote a review Aug 2017
London, United Kingdom26 contributions12 helpful votes
Unfortunately we had to amend dates to our booking, only by a day meaning we were arriving a day later than originally planned but would still stay the 3 nights as planned, management agreed this would be fine at not additional cost. They then decided they'd change their mind midway through our stay and demanded we had to pay for the first night that we didn't stay or leave our room immediately. After an hour discussion with management & them lying to us & telling them we were wasting their time we had no choice but to pay for an extra night. Greedy and deceitful was how it came across to us & no consideration for us as the paying customers. In addition to this, there were cockroaches, ants, scorpions in our room & water was on & off throughout the stay! AVOID
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Date of stay: May 2017Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Michelle R wrote a review Jun 2017
2 contributions1 helpful vote
I awoke in the morning to find numerous ants in the bathroom sink, a scorpion beside my bed not to mention a few cockroaches on the floor. Later on that day after the cleaner removed one scorpion I found another one in my towel! The internet in this hostel failed to work in the room, it was extremely slow, disconnected and they failed to tell me when they changed the password. The water disappeared for an evening aswell meaning i had to shower in a room elsewhere. Disappointing stay, it is far from a golden paradise. Although some of the staff were friendly, the manager of the hotel was just plain rude and extremely unhelpful. There is also no breakfast included.
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Date of stay: May 2017Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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paloma s wrote a review May 2017
Cancun, Mexico30 contributions6 helpful votes
We arrived early so we couldnt checkin into our room until 3pm but they were very helpfull keeping our luggage in storage until the checkin time, the room was clean, confortable and accesible, all in all is a great place to stay if you need to stay in budget
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Date of stay: April 2017Trip type: Travelled as a couple
Room Tip: 2nd floor room was quiet
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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