Worst costumer care in all of our travels. The most unprofessional staff ever! Booked this place months in advance to enjoy a relaxing anniversary with my husband; our intention being of not leaving the resort and having all we need there. This is NOT a resort for relaxation, this is an event and wedding venue and all they care about is these events. Maybe during the week, they care more about regular customers, but in weekends forget about it! First, when we arrived, we were met by an unfriendly receptionist that could barely find us a parking place, although we reserved one and had a confirmation for this. So, don’t bother reserving, they just find one or at least try on the spot, so the reservation thing is just a lie. After 6 h of driving we were very hungry and went to their restaurant to eat: big surprise, no food available because they have an event and we should go somewhere else, no apologies. Why were we not informed of this at check in or in advance via email? So unconsidered, for a resort that is far from everything. The waiter wasn’t helpful at all and sent us walking to a restaurant near by that was all booked, big loss of time...while we were still very hungry. We just googled restaurant and went by car to the first hotel (5 min drive) and finally ate. Of course when we got back we did not find any parking spots and had to leave the car in a random place. It was very frustrating and not what I wanted for my relaxing trip and not what you would expect for 100E/night. The pool bar is also a lie, there's no such thing. There’s no service at the natural pool by the sea, you could die of thirst, there’s no waiter coming down there. My husband went to get a beer at the bar and the waiter was very rude. So, we decided that we will not eat or drink here, and went to Sozopol or Smokinya beach for everything we needed. Friday night there was a big event, loud music until 23:00 and on Saturday there was a wedding ceremony in the afternoon. These events took place on the lawn in front of the villas, and the rooms are not sound proof at all so imagine that for relaxation! I really did not pay all this money to be a spectator to somebodies wedding! Breakfast is barely edible, horrible coffee, almost no staff at breakfast to help (coffee machine is in chirilic letters for example). Yes, it’s beautiful, but so are so many other places on the Bulgarian seaside, especially at this price, would not recommend this place unless they change or train their staff. Had better costumer care in guesthouses in the middle of nowhere in Rila Mountains.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC