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at Playa del Mar

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Room review highlights
We stayed in the Comfort Room at this 5 room B&B. On the plus side it was within a 10 min walk of the Old Town; our room...
... with our stay at Playa Del Mar. The basics were good; the room was clean (except for some hair in the shower), the bed and...
... hear it from near the old town. We weren’t disturbed in our room by either that or the road noise as our room was at the...

Reviews that mention rooms

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Marzia C wrote a review Jul 2019
23 contributions4 helpful votes
We stayed in the Comfort Room at this 5 room B&B. On the plus side it was within a 10 min walk of the Old Town; our room was clean and comfortable and good WIFI throughout. The breakfast as far as we were concerned suited us fine. The one time we were served the legendary ‘greasy single fried egg’ we asked for it to be replaced by an omelette (as we had had the two previous mornings). To be fair this was not a problem at all for the staff and they readily obliged.

On the negative side, the air con in our room was so weak it never got below 23.5 even when it was left on continuously as suggested by the staff. Our room featured a jacuzzi/bath with a hand shower attachment. This meant the only way to wash yourself was on your knees with the shower in your hand. Not ideal at all!! As there was no sealant between the jacuzzi and the walls this meant there was water all over the floor when you showered. A simple solution would be to rip out the jacuzzi and put in a decent stand up shower/bath.

As others have commented, on the B&B ‘rules’ the penalty and fear factor of losing your room key was ridiculous to impose on guests. Totally unnecessary.

Finally, the ‘free’ parking was really find yourself a spot on the nearby streets. Whilst this was not too much of an issue in June during a mid-week stay, we fear for those who would be staying over a weekend or during the height of the season.

On balance we would not recommend to friends and family.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sara G wrote a review Jun 2019
Weston, Australia20 contributions7 helpful votes
We were disappointed with our stay at Playa Del Mar. The basics were good; the room was clean (except for some hair in the shower), the bed and pillows were clean and exceptionally comfortable and the room had everything we needed as well as a small pool hidden behind a mirror which was a fun touch.

But, and it’s a big but, the property is terrible value for money - way too overpriced for what it is. We travel regularly and happily pay for quality and luxury accommodation.

But this is neither. The veneer of luxury is ankle deep - literally when it comes to the depth of the rooftop pool that appears much nicer and deeper in photos.

It, like most of the property’s features, is misrepresented. The description should read: ‘nice room in basic property with a shallow splash pool, across from a tiny mediocre beach on a relatively ugly street, with dismal breakfast and a desire to make every cent off you they can’.

We may have been happy paying half the room rate, probably not. We felt ripped off.

For the price they could at least offer some free bottled water and a better breakfast. They literally served one fried egg to be split between two people. It’s not hard to make a cheap, cheerful and satisfying breakfast. I’d suggest giving everyone pastries or bread and jam with fruit and then asking if people want an egg. Or even a general choice of a limited menu. That reduces waste and cost, and ensures if you want an egg you at least don’t have to cut it in half to share with your partner.

The staff were also a bit mixed in their helpfulness. Some, like Valeria and the lady who helped carry our luggage down the stairs on check out were lovely and helpful.

And for a property that describes itself as ‘luxury’ they should at least readily help with the services listed in their brochures at reception, like laundry and beach club services. It took a fair bit of effort to get them to do a small load of laundry. Maybe it was a language barrier but I speak conversational Italian and we were always very polite so I don’t think it was that. And finally, while the listing says free parking, that actually means there are a couple of places you can park along the street for free but they are not guaranteed. If you want to use the property’s garage it’s a ridiculous 30 euros per day. Our recommendation is to stay elsewhere; there are fabulous places all through Italy for any budget that are better value for money.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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jemmapol wrote a review Jun 2019
London, United Kingdom89 contributions42 helpful votes
We have thought very hard about this review as it is difficult giving negative comments - our experiences are usually really positive. However we wanted to give a fair review to help others looking for accommodation and hopefully also the B&B to make some changes that would make a lot of difference.

We stayed for 3 nights as part of a longer trip around Puglia, so we feel that we stayed long enough to assess and have experience of other accommodation aiming at the same market at the same time. On that basis, our thoughts are:

Pros

- Location - the accommodation is about 10 mins walk along the front from the old town, which makes it perfect for a walk in to explore or for dinner. It is also directly opposite a little beach area. However, our warning would be that the beach is quite small and was very overcrowded every day that we stayed. We went for one morning but it certainly wasn’t relaxing and there are no sunbeds or umbrellas. There is also a beach club directly across the road from the hotel. On the first night we stayed (a Sunday) it was playing very loud music from about 4pm through into the night - loud enough that we could hear it from near the old town. We weren’t disturbed in our room by either that or the road noise as our room was at the back but we chose not to sit on the roof terrace that evening as the music was that loud.

- Room - the room was beautifully decorated and was kept very clean. The bed and pillow appeared to be memory foam, and there were dressing gowns and slippers provided. Save for the comments below, we were very happy with the room.

- Roof terrace - this was a lovely addition. The pool was small and very shallow - not suitable for swimming but nice to sit in to cool down a bit. There were enough sunbeds for everyone there and were tables to sit out on an evening.

Cons

- Bathroom - this was incredibly impractical. We were in the ‘Comfort’ room which was the smallest one, which we knew when we booked (however even that was 150 euro per night!). This room had a fairly small bathroom with a jacuzzi bath that took up 1/2 to 2/3 of it. Whilst it looked impressive, it was way too big for the room. The bath wasn’t sealed in so every movement splashed water all over the floor. This was particularly difficult when the only shower in the room was part of the bath - trying to wash my hair sitting down and without splashing water everywhere was very uncomfortable. Even putting the bubbles on wasn’t great as the room was so small you were just sat starting at a wall (unnecessary given that there is a jacuzzi on the terrace which anyone can use and was usually empty). After a day in the heat, it was far from a pleasant experience. Overall, to make that room comfortable, the bath has to go and be replaced with a good quality shower.

- Air conditioning - this was pretty much pointless. It was a minimum of 30 degrees outside when we stayed and the air con barely cooled it at all. Indeed even leaving it on all evening and through the night cooled the room no more than a couple of degrees below what it was generally. The lowest we saw it go was 23.5 degrees, still way too hot to sleep comfortably.

- Breakfast - this was one of the biggest issues for us. We often waited at least 5 mins to be greeted, let alone brought any breakfast (there were never more than 2 other couples eating at the same time). As a result, our hot drinks arrived near the end of the meal and on the first day, my husband’s cappuccino was more like hot milk with a small dash of coffee. The food was very disappointing. The main provision was a platter of fruit, some cold pastries and then another plate which contained half a toasted sandwich (cold), one slice of cold meat, cold grilled courgette, cold grilled peppers and some form of egg. On the first day it was a small (cold) omelette between the two of us. On the second it was an indescribable pile of what we can only assume was fried egg, which was covered in oil and looked dreadful. Again it was cold. Everything was clearly pre-prepared and was both cold and completely insufficient for 2 people. I should add that on our third and last morning, there was a fresh and warm omelette, some mozzarella and a selection of tea. We weren’t able to judge if that was just that day or a longer term change, but it was a good start at making the breakfast a lot better. Our advice would be to offer fresh eggs/omelettes to order along with the standard platters improved slightly - it wouldn’t be too difficult for just 5 rooms.

General atmosphere - the other thing that we found disappointing was the atmosphere of the B&B. The staff were generally pleasant so we don’t share the complaints of other reviewers about that. However the sheer volume of rules and tone in which they were given to us was very unexpected. We were told that loss of a room key (they were electronic cards) would lead to a charge - the plastic rule list in the room explained that this would be 100 euro! Presumably just to reprogramme another piece of white plastic that wasn’t even branded. We spent the entire time terrified about losing one. There was a 100 euro charge for having anyone else on the hotel, a 2.50 euro charge for coffee (no machine or kettle in the room) and even a 1 euro charge for any water (there was none provided free in the rooms and the warnings included not to drink the tap water). We were given one bottle of water per couple at breakfast and that was all. The hotel reception was only staffed between 9am and 9pm. When the accommodation itself was quite expensive for a B&B (and we had the cheapest room!), extra touches are necessary to make it worth it. Overall, it left us feeling entirely like the accommodation was focussed on making money rather than the experience of their guests.

Overall, the general appearance of the accommodation was beautiful but we were left disappointed with this B&B having had high expectations from the details online. It wouldn’t take much to make this accommodation really special but it is falling short of that based on relatively small issues. We stayed at another small B&B on our trip that was in a similar coastal town and also only had 5 rooms. It was run by just 2 people. That place had really strong air conditioning, a jacuzzi bath (the same one!) but also a shower, a coffee machine in the room with 4 free pods a day and a continental breakfast with eggs/omelettes cooked fresh to order. We paid about the same per night that we did here for a much better room and experience. All of the above changes could be done easily and relatively cheaply, and it would make a huge difference to Playa del Mar. Without the changes, we wouldn’t recommend it in terms of value for money.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Cassie Minks wrote a review Jun 2019
1 contribution
This hotel stay was completely over shadowed by an unbelievably rude owner. The full email chain is attached as screenshots.

A few highlights:
“If you didn’t read in the room is not our fault 🤷‍♂️”
“Monopoli offers many hotels and nobody forced you to book with us ..or ask you to come back ...so world is big enough with 8.000.000.000 people !”
“Have a nice life ”

The hotel was nice, but the service was terrible. No staff could be found when required, €100 euro charge for losing a room key (with no warning apart from T’s & C’s), and they charge €20 per hour to stay after you check out.

There are lots of beautiful places to stay in Playa Del Mar in the old town. I’d NEVER recommend this hotel.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rose A wrote a review Oct 2018
45 contributions4 helpful votes
+1
The perfect place to wind down post the high of our wedding! The beautiful and humble town of Monopoli hosted us for two nights / three days and we couldn't have picked a better hotel in terms of location and service! If you want an authentic Italian vibe, food, culture and people... look no further than Playa del Mar. The lovely manager Michelle couldn't have been more helpful and ensured that our experience was romantic, relaxing and totally chilled. The room was just what we needed, and the rooftop was a great place to unwind, soak up some vitamin D and a fresh sea breeze. The view of the coastline was stunning! Loved our stay - thanks again for making it so memorable.
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Date of stay: July 2018Trip type: Travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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