Towel rail faulty, TV faulty, door lock faulty, no ceiling light in dark passage, doubt that fitted sheet had been changed - had fine beach sand at foot end! The 'sofa' at the end of the bed was only fit for a toddler to sit on - part of a dolls house suite! New manageress tried her best to make amends. The owner needs to get things sorted out as the location is excellent.
I booked my room well in advance through booking.com with the guarantee that I can cancel up to 7days before arrival without any costs.The hotel demanded a 50% deposit which a South African friend paid for me.I had to cancel 14 days in advance and the hotel refused to tefund my friend.This is not honest and I would be very wary to deal with such a place.I would never go there.After my report on Tripadvisor the refund was done very quickly. Pity that it needed such measurements .
I was highly disappointed the last time I stayed. Rooms were not clean on check-in (hair in the shower and on the bathroom floor). Room was also not serviced properly during my 3 night stay, and the tinted glass doors and corridor lights make for a lack of privacy and the sound from other guests echoes making for an uncomfortable nights rest. For such a lovely setting one would think a little more attention to detail would be given. Further, the rates had increased from those initially advertised. Not value for money and won't be returning.
I booked a double room through booking.com for the 10th of May 2016.
I had the guarantee that I may cancel free of costs before 7th May.
The hotel demanded a deposit of 50% and the price they gave me was higher than booking.com quoted. Booking.com had to intervene to get me the quoted price.I asked a South African friend, to pay the deposit for me because they also booked for the same night at the hotel.
Unfortunately we had to change our plans and I cancelled well before the 7th.
The hotel staff have been very unfriendly about the refund and after many phone calls and letters they offered to refund only R250 of the R1000.
I am very disappointed and I am going to take this matter further with booking.com
I am also going to visit all travel portals and write about this experience in detail
I thought one could trust an South African establishment like this as the reviews of the location was quite good. I am very disappointed about being cheated.
We booked a room for 2 adults and 1 child, and the booking system forced us into the executive suite (at the back, away from the sea). It was more expensive than we would have liked, but the spa bath was a big attraction. The room seemed a bit dark (it was an overcast day), but things improved when we opened the balcony door - the sound of the waves breaking on the beach was lovely, as was the sea smell. The bathroom was great - with a spare basin for my daughter to use to wash her shells! Whilst you can easily walk to the beach from the hotel, it is quite far from the main shopping area. The breakfast was great - complete with a freshly brewed cappuccino. The manager was very helpful as were other staff members.