My partner and I arrived late evening to a warm welcome from Vagelis the very charming and lovely barman who showed us to our apartment which was split level with the bedroom and shower room being downstairs. On reflection we thought that for our needs a single level apartment would be more suitable and asked if we could possibly change apartments. This was done within minutes and we were shown to a single level apartment with all the necessary requirements for our stay. A clean, comfortable bed, shower room and little kitchen/sitting area leading out onto a small patio area with table and chairs and clothes rack.
The bedding and towels were changed and the apartment serviced frequently during our stay by the lovely, very hardworking Miranda. Joanna who works at the pool bar and the upstairs rooftop bar was also a pleasure to meet. She was so pleasant, articulate and kind not to mention hardworking, providing tasty, freshly cooked food from the menu if requested.
The BUT in my review title and only downside to our holiday was the fact that the two idiots in room 105 were unable to conduct themselves with any thought for the other guests staying in the complex. They were loud, played loud music and got louder still once the alcohol and openly smoked marijuana kicked in! We were awakened early Sunday morning to loud banging and shouting, one of the idiots was locked out of their shared room and was trying to get in by taking a wooden chair to the door after seemingly knocking on other guests doors asking to be let in! The broken chair and scarred door were left for someone else to deal with while he decided to sleep it off on a sun lounger by the pool. This was unacceptable behaviour by any standard and senior management should have dealt with this pair to ensure that other paying guests were not further subjected to their loutish behaviour. Joanna was staying overnight that night and was also shaken by the experience and she certainly wasn’t expected to approach and try to deal with these two. However since they seemed to go from bad to worse it appears that they were given free rein to behave as they wished. So an otherwise lovely holiday tarnished by the behaviour of two grown men and a seeming lack of management intervention.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ELITE_VILLA, Owner at Villa Elite
Responded 9 Oct 2019
We want to thank you for your review and that you enjoyed your stay at Villa Elite Koutouloufari. Our staff is always there to satisfy our guests needs. Like in your case that we changed room immediately our staff followed management response. The hotel management every season prepare the hotel and train the staff as for our guests to have the best experience. As you know there is no 24 hour reception in the hotel. Normally from 2.00 am till 8 am there is no staff at the hotel. You could use our emergency phone numbers in any case. We appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you stay with us. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC