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Overview
  • Excellent43%
  • Very good28%
  • Average17%
  • Poor6%
  • Terrible6%
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“tatami mats”(3 reviews)
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AMENITIES
Free Internet
Free Parking
Breakfast Available
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
4 Star Hotel
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1 room, 2 adults, 0 children
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Reviews (561)
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17
7
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17
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6
1
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All reviewsgreat experiencetatami matsseafoodpublic onsenjapanese stylegreen teajapanese onsenimpeccable servicetrain stationseparate poolsthe main attractionon displayabalonehot springssea cucumbersonsen hotelyukata
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1 - 5 of 31 reviews
Reviewed 4 weeks ago via mobile

We stayed at Hotel Kagaya Wakura, Ryokan Onsen. The service was impressive. The staff was so friendly and very accommodating. They picked us up at the train station with a welcome sign. They had our Nation and our Heritage flags on display in front of...More

Thank Steven A
Response from kagayagrp, 支配人 at KagayaResponded 4 weeks ago

Dear Steven A We are glad to hear that you had a nice experience in here. Also, thank you for taking your time to share it with us. We will tell our staffs about your comment, and it will be a great compliment to them....More

Reviewed 19 April 2018 via mobile

Hotel is different from the usual onsen hotels I have been to. The interior is more like a high end cruise ship with atrium performance theatre, karaoke rooms, public onsen baths, shopping ‘street’ of the usual Japanese souvenirs/snacks/crafts. There’s live music by a South America...More

Thank theworldmyoyester
Response from kagayagrp, 支配人 at KagayaResponded 20 April 2018

Dear Guest, Thank you for having come far from Singapore and chosen to stay in KAGAYA Hotel. We are very glad that you had a good experience in here. It is a great compliment for us, and it would be our pleasure if it made...More

Reviewed 7 January 2018

We arrived at one of the best Onsen Ryokans (Hot Spring Japanese-Style Inns) in Japan. Our bus from the Wakura Onsen Station was greeted by more than ten waitresses lined up to take us the hotel front. Purple is the Kagaya color. The room was...More

Thank Ryusuke M
Response from kagayagrp, 支配人 at KagayaResponded 9 January 2018

Dear Ryusuke M We are glad to hear that you had a nice experience in here. One of our traditional services is some Kagaya waitresses go to station to see customer off every day. It would be our pleasure if it made your stay more...More

Reviewed 25 November 2017

I visited Kagaya Onsen Hotel with my extended family in October 2017. Eleven of us stayed for two nights at this wonderful Japanese-style hotel, where we enjoyed amazing foods, incredible service, beautiful natural surroundings, memorable conversations, and of course wonderful hot springs. Mr. Amano was...More

Thank Susie A
Response from kagayagrp, マネージャー at KagayaResponded 29 December 2017

Dear Susie A Thank you and your family for havig come and stay with us. We are very glad to hear that you had a wonderful experience in here. Your positive impression will be shared with all of our staffs in KAGAYA Hotel. Hope we...More

Reviewed 9 November 2017

This hotel is not just famous about their service, I think the most greatest thing is they think about everything from guests' point of views. For example, they know my sister is disable and need wheelchair, so they prepare room of no obstacles on the...More

1  Thank Holly C
Response from kagayagrp, マネージャー at KagayaResponded 29 December 2017

Dear Holly C We are glad to hear that you and your family had a nice experience in here. Also, thank you for taking your time to share it with us. We will tell our staffs about your comment, and it will be a great...More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$464 - US$872 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$464 - US$872 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (732)
Room & Suite (294)
Dining (166)
Amenities (86)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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madkatter1213
7 April 2016|
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Response from prandtlmeyer |
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Room Tips
"Nice ocean view and very quiet, Friendly hotel for disabled, wheelchair available"
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"Ask for one of the Japanese rooms for the full experience."
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"Rooms with a view of the bay are best especially on a quieter upper floor"
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"Ocean View was amazing!"
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