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Kuroyon Royal Hotel

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Traveller (136)
Room & Suite (110)
Dining (41)
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Overview
  • Excellent33%
  • Very good57%
  • Average9%
  • Poor1%
  • Terrible0%
Travellers talk about
“swimming pool”(2 reviews)
“alpine route”(3 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (126)
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1 - 5 of 10 reviews
Reviewed 15 August 2017 via mobile

It's complicated when searching for the location from Googles. The easiest way to get there, is actually by getting local buses from the main station. They have no bathroom inside the actual guest rooms, while the public bath & onzen is available till mid-night. Somehow,...More

Thank 218isabellat
Response from kuroyon-royal, Internet reservation staff at Kuroyon Royal HotelResponded 21 August 2017

Dear 218isabellat-sama, Thank you for staying at "Kuroyon Royal Hotel". Thank you also review post. In our hotel, only one type of hot spring is "Kuzu-Onsen". For public baths and outdoor baths, hotel guests can use it until 12:00pm. The time in the morning is...More

Reviewed 14 May 2017 via mobile

Set amidst a forest, this is a secluded onsen hotel with amazing facilities... they have a giant swimming pool, indoor and outdoor onsen, onsen for familities, gym, 3 dining locations.... hotel is definitely old, carpet and wall paper needing dire improvements. Rooms are sizable with...More

1  Thank livresse
Response from yuk_kai, インターネット予約担当 at Kuroyon Royal HotelResponded 14 June 2017

Dear livresse-sama, Thank you very much for staying at Kuroyon Royal Hotel. I'm full of sorry, reading the reviews from you. The room you stayed in this time was a room [with no bath with a toilet.] The peeled wallpaper was arranged to repair immediately....More

Reviewed 27 April 2017

Highly recommend their excellent (6 stars) service. I left my jacket in the wardrobe of guest room during my stay from Apr 17-18, 2017. After sending message to the hotel, I got their prompt reply and found my jacket. I requested their help to send...More

1  Thank Ma T
Response from yuk_kai, Internet booking Staff at Kuroyon Royal HotelResponded 2 May 2017

Dear Ma T-sama, Thank you very much for staying at Kuroyon Royal Hotel. I'm really glad that your jacket arrived safely. I am sorry,normally, we will not send you lost articles free of charge. We are delighted to have you glad with French cuisine dinner....More

Reviewed 16 November 2016

We spend one night in the hotel. Comfortable rooms, beautiful onsen, great restaurant; excellent service, dedicated staff, located in front of the bus station (for JR pass holders). Great hotel after the Takeyama Alpine Route. I didn't rate "Excellent" one reason: staff's poor English. I...More

1  Thank Jane j
Response from yuk_kai, Internet booking Staff y_kai at Kuroyon Royal HotelResponded 20 November 2016

Dear Jane j-sama, Thank you very much for staying at Kuroyon Royal Hotel. I am really sorry for the inconvenience that the staff could not speak English. English! Tense and become, attitude will be, because ... you do not speak anything after all, it is...More

Reviewed 16 June 2016 via mobile

Stayed here for one night in June. Very convenient to reach (bus drops off and picks up at a dedicated stop) and a great place to stop after (or before if coming in from Matsumoto side) traversing the Alpine route. The hotel facilities are great,...More

1  Thank mmeeff
Response from yuk_kai, Internet reservation charge, at Kuroyon Royal HotelResponded 20 June 2016

Dear mmeeff, Thank you for staying in "Kuroyon Royal Hotel". Thank you for your review. The hotel is, from Omachi, Nagano Prefecture side,to enter the Tateyama Kurobe Alpine Route, nearest,is useful. Hot springs, there are indoor bath and open-air bath. And there is a family...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Banquet Room
Self-Serve Laundry
Laundry Service
Concierge
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Golf Course
Tennis Court
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$99 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (136)
Room & Suite (110)
Dining (41)
Pool & Beach (16)
Family and Play Areas (14)
Questions & Answers
Ask a question
CKS_3567
26 March 2017|
Answer
Response from kkubota | Property representative |
We are sorry there is no shuttle bus. Would you please take a taxi or bus line. We are looking forward to see you.
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AucklandShelly
7 March 2017|
Answer
Response from kkubota | Property representative |
Dear Ms.AucklandShelly, Contact us, thank you. Sorry for the late reply. There is a bus stop in front of the hotel premises. The name of the bus stop is "Hinatayama Kogen". There are 4 or 5 buses to JR Nagano Station... More
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